Hello Fellow Foodies, BIG FAT 0/10 — for both the food AND the service. Save your money, your time, and your tastebuds… GO SOMEWHERE ELSE!!! Our group booked this restaurant to celebrate a 60th birthday because the private room created such a beautiful atmosphere. Unfortunately, the ambience was the ONLY positive part of the evening. From the moment we arrived, it was obvious the restaurant was completely understaffed. • ONE server for 20 guests • Service painfully slow all night • We were eventually rushed because the restaurant was closing At first, we tried to overlook it and focus on enjoying the celebration with family and friends… until the food arrived. The appetizers were bland and forgettable — struggling to finish the meatballs and calamari - barely touched. Then came the main courses: 2 of which were absolutely inedible. The Penne with Prosciutto & Gorgonzola and the Fettuccine Alfredo didn’t even make it past the second bite. The plates remained practically full, yet our server never once checked if the meals were okay. When we finally informed the server that the dishes were tasteless and poorly prepared, we were shocked that BOTH meals still appeared on the bill. The explanation? “The kitchen prepared them, so there’s nothing we can do.” Even after speaking with the manager, the meals were STILL not fully removed. We were expected to pay for food that was barely edible. Completely unacceptable!!!! This restaurant seriously needs to invest not only in proper staffing, but also in more skilled and professional chefs who understand flavor, quality, and basic customer expectations. Beautiful ambience means absolutely nothing when the food is this disappointing. TOTALLY AND UTTERLY DISAPPOINTED FOODIE!!!
Restaurant profile
Review summary
What guests say about Pacini Longueuil
Customers especially appreciate the warm welcome, fast and attentive service, and the friendly staff. Several also highlight the pleasant atmosphere and flavorful dishes with a varied menu, even for groups. However, a few reviews mention portions considered small, dishes that are too salty or sometimes lacking in flavor, and uneven value for money.
Summary based on 14 reviews.
Reviews / Ratings for Pacini Longueuil
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Restaurant response
Response added on 10 May 2026
Hello Cheryl. Thank you for taking the time to share your experience with us. We are pleased to hear that the private room offered a nice atmosphere for such an important celebration, but we are sorry to learn that the rest of your evening did not meet your expectations. We are sorry that your experience in our restaurant disappointed you so much. The satisfaction of our customers is important to us, and we will do everything we can to address the situation. We understand your disappointment regarding the pace of service, the meals that did not meet your expectations, and the impression left after the discussion about the bill. In the current context of staffing challenges and rising operating costs affecting many restaurants, we continue to work hard to provide a positive experience and quality food for our guests while taking comments like yours into consideration. We appreciate your feedback and are sorry we did not provide the enjoyable birthday celebration you were hoping for.
Great food. Great vibes.
Service
Cooking
Atmosphere
Restaurant response
Response added on 5 Feb 2026
Hi Mary! Thank you for taking the time to share your review of our restaurant! We're glad you enjoyed your experience!
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Opening hours
Dining room
- Sunday 11:30 - 21:00
- Monday 11:30 - 21:00
- Tuesday 11:30 - 21:00
- Wednesday 11:30 - 21:00
- Thursday 11:30 - 22:00
- Friday 11:30 - 22:00
- Saturday 11:30 - 22:00
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