Reviews for Nespresso - Restoenligne.com

Name: Nespresso
Address: 3035 Boul. le Carrefour local R034A, Laval, Quebec, H7T 1C8
Telephone: 8553255781
Rating: 3.1

Stephanie Lam (5 reviews)

31 Dec 2025

Source: Google

2.0

First ever visit in a Nespresso store started very badly but ended in a very good service. When I entered, staff were all gathered together and I had to stare at one of them to get help and repeatedly said Hello to catch his attention. The lady he sent me to was beyond perfect. Took all the time to explain the differences between the pods sizes and also explained me the fonctions of the machine I received. She saved you guys from me returning my machine that i received for Christmas and buy another brand. I guess I won’t be that lucky every-time..

Restaurant response

Response added on 2 Jan 2026

Thank you for taking the time to share your experience with us, Stephanie. We regret that your visit did not start on the right note, as this is certainly not the first impression we aim to offer. That said, we’re pleased to know that your visit took a positive turn and that our Coffee Specialist was able to provide attentive guidance and the support needed to restore your confidence in your machine. Your feedback is truly appreciated, as it helps us reflect on where we can improve. Please be assured that all comments are carefully reviewed as we continue working to deliver a welcoming and consistent experience for everyone who visits our Boutiques. Likewise, we hope your future visits feel just as positive from start to finish. Wishing you many enjoyable coffee moments ahead! Customer Service Centre | Nespresso Canada

Digital Mundo (43 reviews)

26 Dec 2025

Source: Google

1.0

Coffee store without coffee. How do you not have any coffee pods in stock when you are the sole supplier of your coffee machines?

Service

Atmosphere

Restaurant response

Response added on 27 Dec 2025

Thank you for taking the time to share your feedback. We’re sorry to hear about your recent experience in our boutique. While it’s quite rare for us to be out of stock across our full range of coffees, certain varieties can occasionally be temporarily unavailable due to high demand or delivery timing. If you ever need assistance finding an alternative blend or checking availability, we’d be happy to help through any of our various channels. We hope to have the opportunity to welcome you back and offer the seamless Nespresso experience you expect. Warm regards! Customer Service Centre | Nespresso Canada

Bill Buffalo (6 reviews)

15 Dec 2025

Source: Google

3.7

The machines are only working with a required account. Does not work even with the account the first time, you have to wait 24hrs ... I asked an employee to pay with a human cashier but was denied the service. Instead, I was asked to wait for ONE employee, running everywhere around the store, as it seems he was the only one that could override the account restriction on the machines. Never going back, took me more than 10 minutes to buy one box of cups. I will switch to Keurig, which you can buy everywhere without hurdles.

Service

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Atmosphere

Restaurant response

Response added on 16 Dec 2025

Thank you for sharing your thoughts with us, Bill. We are surprised to hear about your experience, as it does not reflect our standards of customer care or our usual practices. Trust that our team of coffee specialists is always available if you prefer to interact with them: they'll be happy to guide you during your visits and answer questions about our products or services. The new self-selection solution is an alternative offered alongside traditional checkouts for those who prefer a more streamlined purchase experience. We appreciate your feedback regarding the login to these tills and wish to assure you that all comments are carefully reviewed to help us continuously improve and better meet our customers’ expectations. Thank you for your time! Customer Service Centre | Nespresso Canada

selina ho (77 reviews)

2 Dec 2025

Source: Google

4.3

I really appreciate the manager's action when I tried to return my online purchase. Due to the mistake of online transactions the manager nicely explained the differences of online purchase and boutique purchase as well as offering me 5 free sleeves of coffee and let me benefit both online and boutique promotions. This is the best service I have ever received in my life. Best wishes for her and Nespresso.

Service

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Restaurant response

Response added on 2 Dec 2025

Thank you for sharing your positive feedback with us, Selina! It’s wonderful to hear that your visit to our Carrefour Laval Boutique went so well, and that our team’s readiness to resolve this online issue, along with the chance to benefit from these current promotions, enhanced your experience. Our staff and management team will be thrilled to receive your kind words and appreciation. We hope to see you again soon, and wish you many delicious coffee moments at home until then! ☕ Customer Service Centre | Nespresso Canada

Christina (37 reviews)

26 Nov 2025

Source: Google

4.3

Thanks to Rebecca we were welcomed and offered impeccable service in the store! She was very kind, thoughtful and professional! Hats off to employees like her who become more and more rare!

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Restaurant response

Response added on 27 Nov 2025

Thank you so much for sharing this lovely review, Christina! We're delighted to hear that Rebecca made your visit so welcoming and memorable. She will be thrilled to receive your kind words and appreciation. We look forward to welcoming you back again soon! ☕ Customer Service Centre | Nespresso Canada

S P (14 reviews)

15 Nov 2025

Source: Google

2.5

Just as advertised I guess, rude and unwelcoming. The saleswoman had an attitude and was just arrogant. Will not come back.

Service

Atmosphere

Restaurant response

Response added on 16 Nov 2025

Thank you for sharing your feedback, S P. At Nespresso, we strive to create a welcoming and respectful environment in all our boutiques, and we regret that this was not your impression. Trust that we appreciate your comment as it allow us to continue improving every boutique visit. We hope to have the opportunity to welcome you back soon. Customer Service Centre | Nespresso Canada

Emir Chelbi (213 reviews)

10 Nov 2025

Source: Google

5.0

Love it

Service

Cooking

Atmosphere

Restaurant response

Response added on 11 Nov 2025

Thank you so much for stopping by, Emir! We hope you found everything you were looking for and much more. Until your next visit, allow us to wish you many delicious coffee moments ahead! Customer Service Centre | Nespresso Canada

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