I went here today since it's been a long time since the pretzel with hotdog was available. However, when I bought my things today the service was not in their topnotch. There is already a family in front of me and the employees are just talking to each other not minding the customers. I assume that it's because they are doing something for their work but they don't really tell the customers the reason why they are not yet taking an order, there's no sign that says "we're closed." So the family I mentioned already left because the employees are not taking their order. When it was my turn, I waited until they are finished but when they are doing their task, they keep on looking at me and not even saying anything. After the girl was finished with preparing the pretzels, she just took my order and did not even receive any "thank you." I just hope that next time, even though we notice that they are doing something they should still be courteous to the customers and say that they'll take the order right away after they finish something. :)
Reviews / Ratings for Mr. Pretzels
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Stopped at the mall on my graduation trip. I ordered a pretzel and when the cashier left the machine with a printed receipt I, for some reason, assumed she wanted me to rip it myself. When I did, she gave me a dirty look and the rest of the workers talked bad about me because they assumed I couldn’t understand French. I am fluent. Ruined my day completely - I regret assuming she wanted me to take the receipt myself. Edit: thank you to the owner for an amazing response. I will not take you up on this offer but I really appreciate your understanding!!! Thank you again
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Restaurant response
Response added on 17 Jan 2025
Good Day Juliette
My name is Dan Oana, I am the owner of the Mr. Pretzels franchise in Galeries de la Capitale. I wish to express my regret for the way you were served at my location.
If you are still in the Mall I would like to ask you, if you wish to return to Mr. Pretzels and you will be given 3 FREE pretzels.
Again I apologize for the way you were treated.
Best regards,
Daniel Oana
Mr. Pretzels - Galeries de la Capitale
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Opening hours
Dining room
- Sunday 10:00 - 17:00
- Monday 10:00 - 21:00
- Tuesday 10:00 - 21:00
- Wednesday 10:00 - 21:00
- Thursday 10:00 - 21:00
- Friday 10:00 - 21:00
- Saturday 09:00 - 17:00
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