I purchased a Mon Lapin gift certificate for my parents as an anniversary gift, a place I’ve supported for years as someone who lives in the neighbourhood and continued to support during the pandemic. I received an email clearly stating the certificate would be ready for pickup anytime after 2pm. Trying to be considerate, I arrived ten minutes before opening so I wouldn’t interfere with dinner service once clients started arriving. I called to explain why I was there while standing outside, got no answer, knocked and showed the email confirming it was ready. Instead of simply handing it over, I was made to wait outside until 5pm and was met with attitude for even being there. For a restaurant currently riding the high of being named number one in Canada, the hospitality was nowhere to be found. Had this not been a gift, I would have asked for a refund. It will be the last time I set foot there. There are way too many excellent restaurants in Montreal to waste my time at an establishment that treats its customers with arrogance.
