Mardin Palace restaurant

Mitri Mario (9 reviews)

7 Jan 2026

Source: Google

5.0

Best food and best service !

samer SHOKRALLA (11 reviews)

7 Jan 2026

Source: Google

1.3

I had one of the worst dining experiences I’ve ever had at this restaurant. While the waiter was perfectly friendly and did his best under the circumstances, the service was completely ruined by the owner. When the order arrived incorrect, the owner dismissed my concerns with a rude reply and refused to take responsibility, saying, “I’ve got nothing to do” and “don’t question me.” The attitude was unprofessional, dismissive, and embarrassing in front of other guests. It felt like my satisfaction didn’t matter at all. The overall handling of the situation was abrupt and unhelpful, leaving me uncomfortable and disappointed as a paying customer. Food quality, while perhaps acceptable in other contexts, did not redeem the experience given the poor service dynamics at the top. Verdict: I do not recommend this restaurant. The owner’s rude behavior overshadows any positives, and I won’t be returning.

Restaurant response

Response added on 8 Jan 2026

Hello, we are sorry about your experience in our restaurant but your group of 18 persons everyone ordered main dish and everything was delivered but the elderly person pointed to the waiter the dish that he ordered three times according to the waiter and he was served but at the end he said that he ordered different items in the menu and the waiter brought the food back in the kitchen and asked the person to replace with something else but he didn’t want anything else and we offered to prepare something else instead arguing with the manager and yelling at him for no reason maybe person needs help to order because it took so long to choose a dish and that dish was served with 17 different dishes but we don’t blame the person that maybe misunderstood or pointed wrong dishes in menu instead we offered to replace the order with something else and we believe that we didn’t do anything wrong and manager asked you what you want us to do with your order to replace that’s all no need it to make it complicated or yelling or getting mad for no reason and comments like this what’s this hate for you guys came to the waiter that elderly person didn’t understand well enough that all but we still apologize for your experience and hope to see you again in order to serve you better

Youssef Sameh (7 reviews)

7 Jan 2026

Source: Google

1.0

The manager is very disrespectful we had a problem with my order and i told the manger he started speaking in a disrespectful way never coming back

Restaurant response

Response added on 8 Jan 2026

Hello, we tried everything to satisfy you with the dish you ordered and you are a group of 18 people everyone was served but you want something else instead and we were willing to replace for you and we asked you to order something else and manager was taking your dish back to the kitchen and asked you just order something else but you preferred to go walk to the manager and yelling at him three person excuse him with absolutely no reason that ve don’t appreciate and just to let you know that waiter was serving you he asked you three times for the dish that you ordered and 18 different dishes was served but you want something else and he returned the dish why was so hard for you just to order something else and enjoy your meal but instead commenting on google that we disrespect you and we ask few times that what you want us to do for you but at the end you don’t want anything and you made us feel bad but we still apologize for your experience and hope to have you back in order to serve you with your expectations

Qusai Hedifi (17 reviews)

1 Jan 2026

Source: Google

5.0

Very good food with authentic flavors. The grilles are especially excellent. The staff are friendly and welcoming, hygiene is good, and the service is good overall. The place has a nice atmosphere, and the live music program on weekends adds a great vibe. A nice place I recommend.

Restaurant response

Response added on 2 Jan 2026

Thank you

Antwan Ajram (177 reviews)

26 Dec 2025

Source: Google

3.3

I liked the place as restaurant but i have some comments about the kabab which is medium rear cocked and the shish taouk which is dry,the bread was good,aubergine was good,hommus is liquid need more tahina.

Restaurant response

Response added on 27 Dec 2025

Thank you for your comment and we will try to improve your experience

sabreena khair (143 reviews)

25 Dec 2025

Source: Google

4.7

Delicious food especially loved the Kenefe. No sign of Turkish decoration though. Server was very friendly. Quite pricey for regular dishes

Restaurant response

Response added on 27 Dec 2025

Thank you for your comment

Alesio Vac (28 reviews)

25 Dec 2025

Source: Google

5.0

Food was delicious, service was wonderful and the vibes were great.

Restaurant response

Response added on 27 Dec 2025

Thank you

The reviewer (103 reviews)

24 Dec 2025

Source: Google

3.0

I had bad experience here. When I entered the restaurant, the server saw me but didn't acknowledge so I had to seat myself. That's fine, but I waited for some time and realized no one is coming to take the order so I had to get up and go to the server to ask for a menu. He apologized and said that he didn't realize I was a client. I thought no big deal. It happens. The worst part was the payment. Once I was done eating, I asked for the bill. He brought the payment terminal, showed me the amount before I could tap my card. I selected "No tip" and was about to tap my card, but he stopped me, restarted the transaction, and SELECTED 18% TIP on his own right in front of me, and asked me to pay. I refused and he asked me why I don't want to tip. It doesn't matter why. Tips are optional. This is extortion, and I won't be recommending this place. Search the reviews and you'll see many others had similar experience. The food was good, hence I'm not giving it 1 star.

Restaurant response

Response added on 24 Dec 2025

Hi, we apologize for the waiter attitude and we will investigate this incident that never happened again and we hope to see you back in order to serve you better with your expectations

Ardo Fermanian (4 reviews)

23 Dec 2025

Source: Google

5.0

Amazing place ,delicious food excellent service if I can put more stars ,I would thank u Rimon for ur great hospitality .

Restaurant response

Response added on 24 Dec 2025

Thank you

Cagdas Kaval (19 reviews)

20 Dec 2025

Source: Google

5.0

Mardin Palace Restaurant in Laval is a true hidden gem for anyone who loves authentic Middle Eastern/Turkish cuisine. From the moment you walk in, you’re welcomed with warm hospitality and a comfortable, family-friendly atmosphere. The food is outstanding — fresh, flavorful, and clearly prepared with care. The grilled meats are perfectly cooked, tender, and well-seasoned, and the portions are generous. The appetizers are just as impressive, especially the mezes, which are full of traditional flavors. Everything tastes homemade and high quality. The service deserves special mention. The staff are attentive, friendly, and always happy to explain the menu or make recommendations. Orders arrive on time, and the overall experience feels relaxed and enjoyable. Whether you’re dining with family, friends, or hosting a small gathering, Mardin Palace is an excellent choice. Consistently delicious food, great service, and fair prices make this restaurant one of the best in Laval. Highly recommended!

Restaurant response

Response added on 21 Dec 2025

Thank you

Mo Et (12 reviews)

7 Dec 2025

Source: Google

5.0

The food was soooo finger licking good, and soooo much we couldn't finish the last bowl of rice.... The chicken was so tasty and tender, the adana kebab was awsome, a personal recommendation, try this mix Also the cosy ambience and welcoming employees was the best....

Restaurant response

Response added on 21 Dec 2025

Thank you

Patricia Charron (6 reviews)

23 Nov 2025

Source: Google

2.0

Our group was so excited to come back here after having had an amazing meal here a year ago. However, what we experienced this time around was beyond disappointing, it was unacceptable. One of the worst meals we have ever had. The food was not edible and in addition many of the ingredients seemed to be old and like they were cutting a lot of corners. The kebab was like hard rubber and the menu states it is 2 kebab in the dish , but they just cut 1 ordinary kebab in half and put the 2 small halves on it to make it look like 2. The rice inside the vine leaves was hard and without flavor, cheese rolls were flavorless & were insanely oily. The alinazek kebab plate came with almost no meat on it. Our group barely ate any of our food. The only positive was that our server was doing a great job in trying to manage multiple roles and issues at once, which he did politely and professionally. he made several attempts at reaching his manager to help with organizing a resolution with regards to our bill to no avail as manager was not reachable. I absolutely hate leaving these types of reviews but I feel that paying customers should be aware Before spending their hard earned money here when there are many restaurants who will place more importance and value on the quality of their food, their staff and their customers.

Restaurant response

Response added on 24 Nov 2025

Hello, sorry about your experience in our restaurant and I think two persons of your table left a comment about the food that made us feel bad all staff in the kitchen the waiter and the owner but we will look after this matter very carefully that doesn’t happen again and we are really really sorry about it and we apologize deeply and we hope to see you again in order to it right for you with your expectations and thank you for your comment that the manager and the owner will look after this embarrassment of our food quality that disappointed you but we really hope to have you back in order to make you happy with o lots of complimentary from the house and more and please accept our apologies and our invitation we will appreciate your response and have a wonderful day marry Christmas and happy new year.

Lauren Case (23 reviews)

23 Nov 2025

Source: Google

2.3

We came here a year ago and had a great experience, so we returned expecting the same. What we got instead was one of the worst meals we’ve had in any restaurant, and I would strongly warn others to avoid this place. The kebab was so hard it was difficult to cut. The potatoes were reheated and just as hard. The vine leaves had undercooked rice, and the cheese rolls tasted like pure oil. The only things that were actually edible were the chicken soup and the hummus. Two people in our group became sick afterward, likely because several items tasted old. We left full plates of untouched food on the table. To make things worse, the waiter spent more than 30 minutes trying to reach his manager, who never showed up. He was left entirely on his own to handle the whole dining room, help the kitchen, and respond to multiple other customers who were also complaining. We still paid $150 simply because we felt bad for the server, but the food should have been fully comped. Bottom line: the food quality is unacceptable, the management is absent. I strongly recommend avoiding this restaurant.

Restaurant response

Response added on 25 Nov 2025

Hello, we apologize for your experience and we like to see you again in order to serve you better with your expectations.

Omid rahmani (5 reviews)

22 Nov 2025

Source: Google

1.0

I strongly advise against this restaurant; the service and food are terrible

Restaurant response

Response added on 23 Nov 2025

Hello, please describe your experience if you really been here will help us to improve

Cameron (9 reviews)

16 Nov 2025

Source: Google

1.0

We wanted to have a special night because we bought a new car and wanted to celebeate it, but they ruined it. They charged us 160$ for a 10$ food. Quality and quantity was not good at all. We were there last year and it was completely different food, price and experince. I think they changed a management team and destroyed the restaurant. It's sad. That's why the place was 80% empty on Saturday night.

Restaurant response

Response added on 17 Nov 2025

Hello, we apologize for your experience and we would like to have you back in our restaurant to serve you better

Aya Ammari (2 reviews)

14 Nov 2025

Source: Google

5.0

Great restaurant, awesome service I reserved a table for my birthday 🎂 and it was the best experience, the manager took really good care of us and the music , the candles..... thank you Mardin palace for making my birthday unforgettable 🥰

Restaurant response

Response added on 15 Nov 2025

Thank you

Maria Abou Sharbin (4 reviews)

5 Nov 2025

Source: Google

4.7

Super good food (especially the doner and chicken!) and great atmosphere. highly recommend 😄

Restaurant response

Response added on 8 Nov 2025

Thank you

Farah A (7 reviews)

4 Nov 2025

Source: Google

5.0

If you enjoy having open buffet it’s a great choice for you.

Restaurant response

Response added on 5 Nov 2025

Thank you