This experience was absolutely terrible. My girlfriend was given the wrong burger, returned it untouched, and then was argued with about her order despite the bill showing what we ordered and paid for. On top of that, the employee was openly eating and sucking on a snack pack while talking to us, which was unbelievably rude, unprofessional, and disrespectful. As for my food, being charged nearly 7$ extra for mac and cheese that was literally kraft dinner with fried onions slapped on top is a complete scam. The quality, service, and attitude were all unacceptable. We are beyond disappointed and will never be coming back.
What guests say about Madame Poulet
Opinions are mixed: many customers really like the chicken, often described as crispy, tasty, and sometimes excellent. The service also receives very positive comments, with several mentions of welcoming, quick, and courteous staff. However, other customers report cold meals, order errors, long wait times, and prices considered high.
Reviews / Ratings for Madame Poulet
My partner and I ordered two combo burgers. They brought me a completely different burger from what I had ordered, which I brought back to the counter, untouched. The lady argued me on what I had ordered despite proof on the bill, and was sucking on a snack pack the entire I was conversing with her, which felt very disrespectful. My partner’s side, a mac n cheese, was basically just Kraft Dinner with some fried onion sprinkled on top. They charge nearly 7$ extra for a side of mac n cheese, only to serve KD!! Very unsatisfied and will not be returning.
best service from Michael
We ordered a 20 tenders weekend promo, Micheal served us very quickly and was very welcoming!
Thanks for the amazing service and friendly environment
I've been a customer for years. I really like what they sell, but the quality has gone down and the staff is less competent. The bathroom is disgusting.
Great service and suggestions given by Micheal on our last visit! Food is delicious, well preserved and reasonably priced for the portions! Definitely recommend and will come back !
This review is purely for the service- I leave reviews everywhere I travel around the world and rarely have left 1, if ever. The service was beyond incredibly rude. My husband went over to pick us up some chicken sandwiches, and the woman refused to speak to my husband in English, being very rude about it. My husband doesn’t speak French as he’s American. Like I previously said, we travel all over the world and haven’t encountered this, even where there is a language barrier there’s always effort. Being originally being from Montreal I know this happens often, but felt compelled to leave this review as it seems people forget they live in Canada, especially in customer facing roles, and are fortunate to live in a bilingual province. He ended up going to Uniburger closeby which was excellent with both food and service.
I was quite disappointed with the food. The Piri Piri chicken burger was extremely messy to eat, the bun broke apart making it impossible to eat it as a burger rather in pieces. Some of the fries were a little raw and undercooked and the onion rings were greasy.
Great service from Michael.
Micheal was great. Good service and provided a nice environment for us to enjoy our meal
Service was good, the cashier was nice, and the food is even better
Staff is friendly and kind.thanks Michael
We arrived at Madame Poulet quite late at night before a flight and we were extremely pleased with the level of service and generosity provided by Michael. Not only did he recommend the best meal option but he was very kind and patient with our order. Much recommended, thank you!
awesome
Great service by Michael
Micheal gave us great recommendations and service! I recommend going to madame poulet!
Michael service impeccable
Friendly service from Michael
Great service with Micheal and food was great good service and very clean
Very nice customer service. Michael was really kind and food was so good!
Food is amazing & Micheal at the cash is Fire! 🔥
Wonderful experience food delicious
50$ dollars for 8 chicken strips??? FIFTY CANADIAN DOLLARS????
Food was cold and unpleasant. The poutine had hard chicken, it made my stomach ache + it's overpriced too. But the service was really nice.
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Opening hours
- Sunday 11:00 - 05:00
- Monday 11:00 - 05:00
- Tuesday 11:00 - 05:00
- Wednesday 11:00 - 05:00
- Thursday 11:00 - 05:00
- Friday 11:00 - 05:00
- Saturday 11:00 - 05:00
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