I visited this restaurant during a trip to Montreal and unfortunately it turned out to be the most disappointing dining experience of my entire trip. I had a reservation for 12:30 PM on June 4. After being seated, we waited approximately 30 minutes before any food arrived, and no one provided an update on the delay unless I specifically asked. When the food finally arrived, the foie gras was cold inside, which was very disappointing for a dish of that standard. What was even more frustrating was the service. During the 30-minute wait, our server only came to the table twice to pour water. At the time, the only thing on our table was a smoothie. Later, when I raised concerns while paying, the server repeatedly insisted that he had checked on us and that everything was fine. I explained multiple times that when he checked on us, no food had arrived yet, so it was impossible for us to comment on the meal or service. Despite this, he continued to repeat the same point instead of acknowledging the issue. After the food arrived, no staff member came back to check on our table. No one asked how the food was, whether we needed anything, or if there were any problems. At one point I needed an extra fork and couldn’t find anyone to help. Even basic service was lacking. Our water glasses remained empty for the rest of the meal and were never refilled. By the end of lunch, every glass at our table was empty, yet no staff member noticed. What disappointed me most was the lack of accountability. When I expressed my concerns, there was no apology and no acknowledgment that the service may have fallen short. I was simply told there was no manager available and that I should send an email instead. I understand restaurants can be busy, but poor communication, inattentive service, food quality issues, and a dismissive response to customer feedback made this a very disappointing experience.
