The pancakes were good however the service was absolutely horrible. We went for an after dinner dessert and as soon as we entered it was clear that none of the people working that night wanted us to be there. They were clearly annoyed with our presence. This continued as we proceeded to order. Never have I ever had someone roll their eyes at me for asking questions about the menu but our server did. We just wanted to clarify what a croffle was but this clearly annoyed our server. Then once we sat down they decided to raise the music volume to a level that made conversation impossible. So much so we had to move tables because we couldn't have a conversation without having to lean in very close in order to hear each other. The food was good but I'd never set foot in this restaurant again because of the awful service. We've never felt so unwelcome in a place before.
Reviews / Ratings for Fuwa Fuwa Montréal
For starters, unprofessional and rude staff. You could tell none of them were the owners because they didn’t take any interest in being kind and welcoming to the clients. They were very cold and disconnected. The souffle pancakes just tasted like omelettes. The fruit seemed like it wasn’t washed very well. We ordered coffees, but they came without a spoon or sugar. We had to go to the counter and ask for them, but instead of a spoon, they only had stir sticks. Which is fine, but they didn’t even bring us any. They didn’t bring our whole order together. It was one item at a time for the coffee then one dish then another dish so we couldn’t enjoy everything together. The cleanliness and hygiene of the whole restaurant seemed on the low end for sure. We had to wipe down our own table before we sat down. They also had a stupid robot that brought the food but it wouldn’t shut up and kept talking to apparently nobody. And of course, only in French. Overall, a disappointing experience. It’s too bad because I was looking forward to it. Pictures looked good but that’s about it. Also very overpriced.
The mango cheesecake basque is amazing 😍
Went there with my friend for Valentine’s Day. While the food was very aesthetically pleasing and also good, the service was extremely slow. We were told at the register that wait would be 30 minutes, but it took 40 just to receive the drink we ordered, and 50 to receive the pancakes. There was also no water served at the tables.
16 dollars + tax for tiramisu pancakes that taste like burnt eggs? Yeahh no don’t eat here. Keeping 2 starts for their Basque cheesecake, it’s tasty and good quality and value
Food took long and was cold/soggy. Got to our table and there were hairs stuck all over the table & seats (had to scrape them away) Bathrooms were also gross Paid nearly $20 for one small thing of soggy pancakes, served dirty utensils (still had food from past customers). Would not recommend
Delicious Japanese pancakes, amazing flavors !
Flavor ordinary Coffee ordinary The waiting time is bad and could be compared to the waiting time in the health system in quebec.
One of my fav desert spot. Everything is just delicious ❤️
UPDATED REVIEW: The overall experience was good. It took a long time to receive my order and they weren’t busy. Besides that the service was nice and there is a lot of space with a nice atmosphere to dine in. The pancakes themselves were fluffy but lacked some flavour but I recommend this spot for sure.
Great food, bad service and not clean
Very disappointed in the quality of food and service over time. I went here during the first month of opening and it was delicious. In the first picture from December 2024, you can see the plate is full, the portion is pretty sizeable and the pancakes themselves were yummy and well-cooked. After over a year, I went back today for the same order and was disappointed. This was the Banana Strawberry Nutella pancake, yet I got not even half of a strawberry in my plate. In addition, the pancakes did not seem well done at all, as they were heavily yellow and tasted more like eggs. Overall I would not recommend this place if this is the current state of it.
The food is nice and the service is okay. Definitely do not recommended if you're in a rush.
The souffles are delicious ! Even though there was a mistake in the order, they reimbursed and gave the wrong order for free. This is good customer service !
This is a great place to enjoy dessert. Atmosphere is lively, service is great and food is amazing
Fluffiest pancakes ever, recommend highly
The food was amazing! And the people preparing it were absolute lovely. They gave us a free portion as a gift.
The pancakes are light and not too sweet, and the staff are very friendly.
Love their robot and pancakes
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Opening hours
- Sunday 10:00 - 00:00
- Monday 10:00 - 00:00
- Tuesday 10:00 - 00:00
- Wednesday 10:00 - 00:00
- Thursday 10:00 - 00:00
- Friday 10:00 - 00:00
- Saturday 10:00 - 00:00
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