I had booked a dinner for New Year’s with friends a month in advance. Our reservation was for 5:30 p.m., and we arrived about 12 minutes late due to a Waze detour. From the moment we walked in, the host’s attitude was unwelcoming. We said Hi and gave our name for the reservation. The first thing she said was, “You’re 15 minutes late, and because this is PREMIUM sushi, you have to order everything at once since the table is reserved for a second seating at 7:15.” While the delivery was abrupt, we agreed without issue. Shortly after seating us, she returned and asked us to move to the bar to sit facing a wall. I politely declined, explaining that if we had wanted bar seating, we would have reserved it. Only later did we find out that she was the manager, which made the interaction even more disappointing. For a restaurant positioning itself as “premium,” the customer service was anything but. The food was good, but the evening and experience was overshadowed by poor communication, lack of courtesy, and an overall dismissive attitude. Unfortunately, this is not the level of hospitality I would expect, especially on New Year’s Eve and it left a sour impression on what should have been a special evening. For this reason I won’t be recommending Ekki Sushi Bel Air Tremblant to any of our friends or family in the future when they come up to visit.
