Review summary

What guests say about Chez Victor (rue St-Paul)

Chez Victor (St-Paul Street) seems to be especially appreciated for its burgers, poutine, and some vegetarian or gluten-free options, with several comments highlighting tasty food and a pleasant atmosphere. The service is often described as fast, efficient, and welcoming, but there are also several complaints about staff attitude, order mistakes, and inconsistent service. A few customers find the prices high compared with the quality or portions, although others consider the value for money very good.

Summary based on 49 reviews.
4.3
68 evaluations
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Reviews / Ratings for Chez Victor (rue St-Paul)

Photo of Dmitriy Lashkov
22 Sep 2026
Source: Google
2.0

While the Uber Eats delivery was fast and smooth, the meal fell far short of what Chez Victor charges: Order Accuracy: Ordered one green salad and one Caesar; received two Caesars instead, along with stale fries. Le Canotier Burger: The biggest letdown of the meal. Severely overcooked and so dry you needed a sip of water just to swallow it. Classic Burger: Plain and unremarkable—nothing that justified the menu price. Caesar Salad: Decent flavor, though it deviated noticeably from standard Caesar ingredients (not traditional romaine). Given the prices, there is a serious disconnect between cost and execution. Would not recommend or order from here again.

Cooking
Logo of Chez Victor (rue St-Paul)
Restaurant response
Response added on 26 Sep 2026
Bonjour M. Lashkov. We are deeply sorry for the bad experience you went trough with your delivery. We tracked down your order and made the necessary follow up with our kitchen staff so our quality standards are applied carefully. We are aware the cost of our meals trough the deliveries platforms are quite expensive so we need to live up to the highest standards. Please accept again our sincere apologies.
Photo of Vic Lovell
15 Sep 2026
Source: Google
1.0

Popped in for a take away burger and was told we're too busy. No doubt if I had sat down and ordered the same it would have been OK. Maybe not interested as takeaways don't attract sizable tips.

Service
Photo of Robert Srodulski
15 Sep 2026
Source: Google
5.0

Smoked meats club was great. Great Staff, close to our hotel.

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Logo of Chez Victor (rue St-Paul)
Restaurant response
Response added on 19 Sep 2026
Merci beaucoup
Photo of Brian Lee
11 Aug 2026
Source: Google
5.0

Excellent management team and just across from the AYCE sushi restaurant. Great for bunch and 5-7 happy hour.

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Cooking
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Logo of Chez Victor (rue St-Paul)
Restaurant response
Response added on 11 Aug 2026
Merci beaucoup!
Photo of happy amoah
5 Aug 2026
Source: Google
2.3

We were treated very poorly. The chicken burger we ordered had no taste, the fries looked old with no taste as well. The server had an attitude towards us when I tried to register my dissatisfaction about the food. She basically came back and angrily slammed hot oil + some other hot condiment on the table. The restaurant however was nice and clean. Very cool ambience.

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Logo of Chez Victor (rue St-Paul)
Restaurant response
Response added on 11 Aug 2026
Sorry to hear about your bad experience. We will follow up with our staff for a better understanding of what happened. We would appreciate you contact us at @chezvictornurger.com for more details. Thank you
Photo of Serg H
2 Aug 2026
Source: Google
5.0

Perfect salad and great poutine

Service
Cooking
Atmosphere
Logo of Chez Victor (rue St-Paul)
Restaurant response
Response added on 2 Aug 2026
Merci beaucoup!
Photo of Emma Lyons
27 Jul 2026
Source: Google
2.3

Didn't enjoy

Service
Cooking
Atmosphere
Logo of Chez Victor (rue St-Paul)
Restaurant response
Response added on 11 Aug 2026
Hi, please we would like to know more about your review. Feel free to contact us at [email protected] Merci
Photo of joel niddrie
2 Jul 2026
Source: Google
4.7

Great meal. Everyone enjoyed. The vegan burger and vegan poutine were great. The burger was messy but tasty.

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Atmosphere
Logo of Chez Victor (rue St-Paul)
Restaurant response
Response added on 3 Jul 2026
Merci beaucoup!
Photo of Valerie Buddle
23 Jun 2026
Source: Google
5.0

The burgers here are great. They also offer an extensive gluten free menu, including burger buns and beer. The only minus, and it is a big one, is that they don't have a dedicated fryer so the fries are not gluten free! Kind of drags down the experience if you are celiac but otherwise top marks, the food was really good.

Logo of Chez Victor (rue St-Paul)
Restaurant response
Response added on 23 Jun 2026
Merci beaucoup!
Photo of Katerina P
12 Jun 2026
Source: Google
5.0

Oh my god! That was the best burger in my lifetime! Haha, I'm not even joking. I heard good reviews before coming to Quebec City (I'm from Toronto) but it was more than I was expecting. Servers were great and friendly, helping me to make a good choice. I ordered their famous La Bete burger which comes with fries already. It was so fresh and flavorful. I really want to go back already before I leave.

Logo of Chez Victor (rue St-Paul)
Restaurant response
Response added on 12 Jun 2026
Merci beaucoup!
Photo of Hannah Casorso
9 Jun 2026
Source: Google
5.0

We ordered the Veganator burgers and they were delicious 😋! A quebecoise version. They have plenty of vegan options , very impressed ! Great service !

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Photo of Susan Brown
9 Jun 2026
Source: Google
5.0

Beautiful day to sit outside. The poutine was good, and my salad was inventive and delicious.

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Atmosphere
Photo of Hamidreza Parsimehr
8 Jun 2026
Source: Google
2.7

For Meditaranian Burger (22.5) Tax (25.29) Good food, not amazing but good. Interesting spicy soup. (Free) Terrible service. Angry waitress.

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Photo of Danielle Coulson
31 May 2026
Source: Google
5.0

Great food, lovely service. Near the station and options for gluten free and vegan

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Logo of Chez Victor (rue St-Paul)
Restaurant response
Response added on 1 Jun 2026
Merci beaucoup !
Photo of Myrianna Castagna
28 Apr 2026
Source: Google
4.7

Delicious smoke meat poutine!! Especially the fried pickles. Great service and cute ambiance! Next time I will definitely try the burgers! But the ultimate test for me is how good they can make a Poutine! 😉

Service
Cooking
Atmosphere
Logo of Chez Victor (rue St-Paul)
Restaurant response
Response added on 28 Apr 2026
Merci beaucoup
Photo of Kaitlin Adey
16 Apr 2026
Source: Google
3.0

Vegan recommendation = Tofu burger with fries and gravy. Seitan vegan burger has a strange herbal flavour - not a “classic” burger as it seemed to be when reading the description. I would avoid it (both my partner and I were not fans). The tofu burger however was tasty. The cheese curds on the vegan poutine are flavourless and the consistency of medium tofu. Gravy was good however! Not a top spot if you are vegan but clearly marked menu options are appreciated and the tofu/fries+gravy is worth late night delivery.

Cooking
Photo of Erin Burton
17 Mar 2026
Source: Google
4.7

Wonderful service, great vegan options which is what we were looking for.

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Atmosphere
Logo of Chez Victor (rue St-Paul)
Restaurant response
Response added on 17 Mar 2026
Merci!
Photo of Marshall Azar
28 Feb 2026
Source: Google
5.0

We were looking for something unique and different. Through Google search we found this place and am glad we did! Several burger options which made it hard to decide. After eating we definitely made the right choices but I couldn’t see how you could have a bad one. The buns were so fresh and the burger melted in your mouth. Middle of the day so not so busy and we were able to get seated quickly with a friendly greeting. Highly recommend if you are near by. A few parking spaces along the street and behind some of the buildings along the main road.

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Cooking
Atmosphere
Logo of Chez Victor (rue St-Paul)
Restaurant response
Response added on 28 Feb 2026
Merci beaucoup!

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Opening hours

Dining room
  • Sunday 11:30 - 20:30
  • Monday 11:30 - 20:30
  • Tuesday 11:30 - 20:30
  • Wednesday 11:30 - 21:00
  • Thursday 11:30 - 21:00
  • Friday 11:30 - 21:00
  • Saturday 11:30 - 21:00

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