We were really looking forward to spending Valentine’s Day at this restaurant, given its high rating and generally positive reviews (I chose to overlook the negative ones, assuming some were exaggerated). Unfortunately, the experience was very disappointing. We arrived with a reservation, and the restaurant was almost empty. I had specifically requested a booth, but we were seated at an uncomfortable table with constant cold drafts. When I asked if we could move to one of the many empty booths, I was told no since apparently they were all reserved. Shortly after I asked the question (very politely), I saw our waitress roll her eyes and complain about us to another staff member. At that point, I wanted to leave, but we decided to stay not to ruin the evening. We remained polite and cordial throughout the meal, and while the waitress was fine with us afterward, the interaction left a sour impression. As for the food: the entrée was quite good, the main dish lacked flavor, and the dessert was just okay. The drinks were enjoyable. What made this even more frustrating is that three booths remained empty for the entire duration of our visit. We easily could have been seated at one of them, which likely would have improved our overall experience and impression of the establishment. This visit was a reminder that customer service truly makes or breaks a dining experience. We won’t be returning, and we’ll be advising friends and family to avoid this establishment. There are far better options in Old Port. Overall: very overpriced, mediocre food, and poor customer service.
