3.4
9 evaluations
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Reviews / Ratings for Café Van Houtte

Photo of Taarun D. Karthikeyan
16 May 2026
Source: Google
2.3

I have been to hundreds of coffee shops across this country and Café Van Houtte has somehow managed to be the worst experience of all of them. Combined. The "barista" — and I use that term very loosely — had absolutely no clue how to pull a proper espresso shot. What arrived in my cup was an undrinkable, burnt, watery embarrassment that I wouldn't serve to someone I hate. A vending machine produces better coffee. A gas station produces better coffee. My 8-year-old nephew, on his first attempt, would produce better coffee. The manager, rather than showing any concern, was condescending, dismissive, and borderline hostile. Zero professionalism. Zero accountability. The kind of attitude that makes you wonder how this place is still open. The staff looked confused by basic requests and moved at a pace that suggested they were being paid by the hour to do as little as possible. And the prices? Absolutely criminal for what you receive. This isn't a coffee shop — it's a masterclass in how to scam customers with a smile. Do yourself a favor. Walk past this place. Keep walking. Find literally anywhere else.

Service
Cooking
Atmosphere
Photo of M A
12 May 2026
Source: Google
1.0

Came here for lunch yesterday. Found the prices very high for the amount of food you get. I ordered the broccoli soup with a croissant. Attendant was pleasant and offered to warm up the croissant. You help yourself to the cutlery and found the wood flat spoon was extremely difficult to eat the soup. I even made a point to ask if there were any other spoons available and attendant said "no, those spoons are terrible, huh"? I agreed and was left to drink the soup out of the small container. The tables were not clean and looked unappealing to sit at. There was an older man who looked like he was the owner/manager who basically tucked in chairs if they weren't, but he also had a loud ringer on his cell phone and didn't pick it up. It was extremely loud and then later was seen sitting at the rattan swing chairs and talking on his cell. This was the reason I found the service and atmosphere terrible and uninviting. It would be helpful to provide appropriate style soup spoons and maybe turn your ringer off or lower in volume if you're at work!!! It wasn't the attendant's fault if his employer provides these useless types of cutlery. Wood cutlery is environmentally wise but not if you can't eat your soup properly. Maybe take these comments seriously, they would be helpful to get better review ratings. On average a 3-star which deems accurate here. Btw, the soup was meh, a little watery with a few pieces of broccoli bits. It could be better made.

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Cooking
Atmosphere
Photo of big sugar
11 Apr 2026
Source: Google
3.0

Notice the reviews aren't great,here's why,despite 4 or 5 employees the pace of the line is really slow,high prices with sloooow service! The floor and tables seemed dirty,it's 12:30 on a Saturday,they open at maybe 11? It seems no one cleaned up from yesterday,not great,the location is very good which is why people come here,for convenience

Logo of Café Van Houtte
Restaurant response
Response added on 13 Apr 2026
Thank you for taking the time to share your experience, we really appreciate it. We understand how frustrating it can be to deal with long wait times, especially during a busy period like Saturday lunchtime. Speed of service and cleanliness are essential to a great in-café experience, and your comments clearly show us that improvements are needed. Please know that your feedback will be shared with the team to help address both the service flow and the overall upkeep of the café. If you’re open to sharing a few more details about your visit, feel free to reach out to us at [email protected] with the date and time. This will help us follow up more precisely. We hope to have the chance to provide you with an experience that truly reflects our standards. L’équipe Café Van Houtte
Photo of Mia Assouad
25 Mar 2026
Source: Google
5.0

Aymen does the best white chocolate in Montreal🤩🤩

Service
Cooking
Atmosphere
Logo of Café Van Houtte
Restaurant response
Response added on 26 Mar 2026
We really appreciate you taking the time to leave a review 🥰 It means a lot to our team!
Photo of Troy Macera
7 Mar 2026
Source: Google
3.0

Maple latte had zero maple flavor.

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Restaurant response
Response added on 9 Mar 2026
Hi, We’re sorry to hear your Maple Latte didn’t deliver on the flavor you were expecting. That cozy maple taste is kind of the whole point, so we completely understand your disappointment. This isn’t the experience we aim to offer, and we’d really appreciate the chance to look into it. If you’re open to it, please reach out to us at [email protected] with the date and time of your visit so we can follow up properly. We hope to have the opportunity to make this right. L’équipe Café Van Houtte
Photo of Yodaman Solo
19 Jan 2026
Source: Google
5.0

I very much enjoy Van Houtte! The coffee is great and I never have any issues whichever location I go to. This shop is in an excellent spot. Maybe not so much in the winter but I did enjoy sitting inside sipping on my coffee. The only gripe I have is that the seats weren’t very clean. I had to clean off my seat before sitting down. Otherwise I enjoyed myself and I would return again. 😎👍

Service
Cooking
Atmosphere
Logo of Café Van Houtte
Restaurant response
Response added on 21 Jan 2026
Thanks a ton for your thoughtful comment and 5-star rating! Your support truly makes our day ☕💛
Photo of Patrick
2 Jan 2026
Source: Google
3.0

If you are looking for a place to grab coffee and a snack near Old Town that is simple, this works, but otherwise it's just not worth the visit.

Logo of Café Van Houtte
Restaurant response
Response added on 5 Jan 2026
Thank you for taking the time to share your thoughts. We’re glad our café could be a convenient option for a quick coffee and snack near Old Town, though we’re sorry to hear the experience didn’t quite meet your expectations overall. Your feedback is truly appreciated, it helps us keep improving and aim for a visit that feels worth it every time, not just convenient. If you’d like to share more details about what could have made your visit better, we’d really welcome the chance to learn more. Feel free to reach out to us at [email protected] . Thanks again for stopping by and for being honest — we’re always working to do better ☕

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Opening hours

Dining room
  • Sunday 09:00 - 18:00
  • Monday 08:00 - 17:00
  • Tuesday 08:00 - 17:00
  • Wednesday 08:00 - 17:00
  • Thursday 08:00 - 17:00
  • Friday 08:00 - 17:00
  • Saturday 09:00 - 18:00

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