Had the worst experience yesterday. After waiting for over an hour and a half in the cold . When it was about to be our turn I asked nicely to be let in and wait inside cause I was in so much pain from the cold . Our turn were next and simply asked to warm up . The guy at the door said he needed to ask his boss who decided she won’t let me in. Which I tried to understand! When it was finally our turn my friends did not have their ID (mind you we’re in our 30s). Which can also be understandable as rules are rules, but the way we were denied entry was extremely inhuman and rude. The “manager” and the security were extremely harsh and disrespectful. We kindly asked for an exception was we waited almost 2 hours in freezing cold. If something has happened to me you’d have a lawsuit in your hands. It took me HOURS to warm up and I was feeling extremely dizzy. Again, rules can be rules but the way the staff was rude to us was extremely disrespectful. They were almost happy to kick us out. Not even sorry you had to wait for nothing. AWFUL experience. TO REPLY TO YOUR COMMENT: the doorway was completely EMPTY and it could not have hurt to have me wait there as an appreciation to a COSTUMER. Who CHOSE to wait to enter. We were next not taking anyone else’s place and it couldn’t been just couple minutes. Choosing to leave me out was a choice that shows your unprofessionalism. An apology for the horrible attitude I got from your staff would’ve showed more empathy.
