I spent over $100 at your restaurant yesterday, plus tip. After paying, I simply asked for a cup of water. Your staff told me you “don’t have cups for water” and that I would need to purchase a bottled water instead. You serve drinks in cups. Refusing to provide tap water while pushing bottled water for $2 is not about policy it’s about upselling at the expense of basic hospitality. What a ridiculous way to increase sales. I do not mind paying for bottled water. What I mind is the principle of denying a basic cup of water after a full dine-in meal. This is extremely disappointing and reflects poorly on your service standards. If this is your official policy, I strongly suggest you reconsider it. Otherwise, I will be escalating this matter to the appropriate consumer authority and sharing my experience publicly. This was my last visit.
