It’s a funny restaurant that the chef cannot make a dish, we wait for 40minutes just got a wonton soup. The worst service experience we’ve ever had and only got it here. After communicate a few times with the waitress, failed. DO NOT COME HERE unless you want to have the same bad experience.
What guests say about Umi Sushi
Umi Sushi has very mixed reviews: several customers praise the freshness of the sushi, the quality of the food, and service that is sometimes warm and efficient. On the other hand, others report major service problems, long waits, incomplete or poorly handled orders, and sometimes food that is described as lukewarm or less fresh. Based on the comments, the experience can be very good, but it seems inconsistent.
Reviews / Ratings for Umi Sushi
We arrived at 10:30 a.m. and were told that the kitchen would not start cooking until 11:00 a.m. Since we were dining with a toddler, we ordered in advance and explained that we hoped the food could be served as quickly as possible. The owner assured us that everything would be ready around 11:30–11:40 a.m. However, after the owner left, it was already 11:40 and not all of our dishes had been served. We asked the server to check on our order, but instead of helping or following up with the kitchen, she kept making excuses, repeatedly saying that the kitchen had only started cooking at 11:00. She did not seem to understand or care that we were trying to accommodate a young child. We then asked if they could simply bring out whatever dishes were already prepared, but the server failed to communicate this request properly to the kitchen. It wasn’t until the head chef came out that we were finally able to explain the situation clearly. Only then did they bring out the dishes that were ready. The most disappointing part was not the wait itself, but the lack of customer service. Throughout the entire experience, the server never tried to solve the problem or understand our needs. Instead, she kept making excuses. Because the food arrived so late, we had to rush through our meal, and the whole dining experience was stressful and unpleasant. We understand that restaurants can get busy and delays happen, but good communication and a willingness to help make all the difference. Unfortunately, that was missing from our experience.
Awful service but thé poke bowl was ok
Very delicious sushi! I got one Kamikaze Salmon and one Golden Eyes roll. Both were tasty. Spring rolls are also very good.
We come here almost every weekend because the food is consistently fresh and delicious. The waitress is always friendly, welcoming, and great to chat with, which makes every visit enjoyable. The combination of excellent food and outstanding service keeps us coming back. We highly recommend this place to anyone looking for a great dining experience!
I had a wonderful lunch with my son on the terrace. The service is friendly and efficient. The food is incredible and fresh. I've ordered delivery from this restaurant as well and it's the same great food, beautifully prepared. Wonderful variety. Although it may seem a bit expensive, the price is worth the quality and freshness of the food. Thank you for another great meal!
Very disappointed how worse things have gotten over the years. 2 items were missing from my online order (not the first time this happens), I almost chocked on a fish bone in the sushi, the calamari has gotten smaller and the sushi no longer looks fresh. Never ordering again from here again.
Carmen was very kind. The girls are very nice and amazing service. Go eat Umi sushi if you can.
One of the best hidden secret!
I wouldn’t recommend this place. I ordered at 1:00 and it was confirmed, but after multiple calls saying it was on the way, they finally called at 3:20 to say they couldn’t deliver because they hadn’t checked the address. I had guests waiting the whole time. The staff were laughing on the phone, didn’t take it seriously, and didn’t even apologize. Very unprofessional and a complete waste of time.
got an extremely serious diarrhea from late night till the next noon! Felt like being food poisoned. UNBELIEVABLE
I asked for no caviar and they put caviar on everything. They didn’t answer the phone, so I had to trust that they would read the comments on my order, but looks like they didn’t…
Absolutely amazing! The sushi is always fresh, beautifully presented, and full of flavor. Definitely would recommend this restaurant!
Five stars for Umi sushi! Incredibly fresh fish, served quickly in a spotless setting. I love the huge variety of options, and the service is always warm and attentive. A fantastic spot!
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Opening hours
- Sunday 11:00 - 21:00
- Monday 11:00 - 21:00
- Tuesday 11:00 - 21:00
- Wednesday 11:00 - 21:00
- Thursday 11:00 - 21:00
- Friday 11:00 - 21:00
- Saturday 11:00 - 21:00
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