I had a very disappointing and frustrating experience ordering through SkipTheDishes from this restaurant. My order was confirmed, and after waiting almost 30 minutes, I received a call saying that one of the main items (Pindi Masala) was out of stock. This should have been checked BEFORE accepting the order. I had planned this as a surprise, and the delay completely ruined it. I agreed to replace the item with Palak Paneer, but then I was told to pay an extra $2 without any clear way to make the payment. Shortly after, I was informed that the delivery driver had already left and couldn’t wait any longer. This is extremely unprofessional. To make things worse, the staff member I spoke with was rude and showed no understanding of the situation. Instead of offering a solution (like arranging another driver, adjusting the bill, or giving a credit), they simply told me to cancel the order myself—which wasn’t even possible from my side. After waiting nearly an hour and already paying, I received nothing. This level of service is unacceptable. Poor communication, lack of accountability, and zero customer service. I would not recommend ordering from here unless they seriously improve how they handle orders and customers. Please train your staff on customer service OR hire an experienced staff who atleast know how to handle the situations and customers . Also, I want to clarify that my frustration is NOT because the item was out of stock. I completely understand that sometimes items become unavailable, and mistakes can happen — we are all human. The real issue was how the situation was handled by the staff. The staff member I spoke with was extremely rude and unprofessional. She was speaking in a very disrespectful tone and even came across as if she was yelling. There was no basic customer service etiquette, no empathy, and no effort to understand my situation. This could have been easily resolved if handled properly — I was open to replacing the item or waiting longer. The problem was not the food, but the way the staff treated a paying customer. Instead of offering any solution, I was told to cancel the order myself, which wasn’t even possible. There was no accountability, no apology, and no attempt to fix the issue. Very disappointing experience. The restaurant seriously needs to improve its customer service and train staff on how to handle with customers professionally.
