Toto Express
Toto Express 1380 Rue Notre Dame, Lachine
3.8
14 evaluations
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Reviews / Ratings for Toto Express

Photo of Santino Ferraiuolo
10 Apr 2026
Source: Google
5.0

Best Subs in Lachine! This new administration knows what they are doing!!

Service
Cooking
Atmosphere
Photo of Mary diane Reid
30 Mar 2026
Source: Google
3.0

My recent visit to Toto Pizza was overshadowed by a very uncomfortable situation involving the manager. The restaurant appeared short-staffed, with one server managing the floor, and she was clearly making a strong effort to keep up with all the tables. What stood out most, however, was the manager’s behavior. He addressed her in a harsh, disrespectful tone, raising his voice and speaking to her in a way that was inappropriate—especially in front of customers. As guests, we did not appreciate witnessing that kind of confrontation, nor the rudeness and lack of professionalism displayed. She deserves to be treated with respect, and I hope this is taken into consideration moving forward. I've been there numerous times and she is such an attentive waitress polite and very professional and helpful. She a delightful person.

Service
Cooking
Atmosphere
Photo of Jasmin Acevedo
27 Mar 2026
Source: Google
3.0

I would like to share a concerning experience regarding the management at Toto Pizza. During my recent visit, it was clear that the restaurant was understaffed, with only one server managing multiple tables. Despite her evident effort to attend to every customer as efficiently as possible, the situation became uncomfortable when the manager began yelling at her in front of the entire restaurant. The manager’s behavior was highly unprofessional. He raised his voice, used disrespectful language, and called the employee names, creating a tense and unpleasant atmosphere for both staff and customers. It was especially upsetting to witness, as the server was clearly doing her best under difficult circumstances that were beyond her control. I felt genuinely sorry for the way she was treated. No employee deserves to be spoken to in such a manner, particularly in a public setting. I want to emphasize that her service has always been excellent every time I’ve visited, and she consistently demonstrates professionalism and dedication. I hope management takes this feedback seriously and works toward creating a more respectful and supportive work environment. It would not only benefit the staff but also greatly improve the overall customer experience.

Service
Cooking
Atmosphere
Restaurant response
Response added on 27 Mar 2026
We would like to thank you for bringing this matter to us. We will talk with all employees and managers so that this incident never happens again. Thank you

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Opening hours

Dining room
  • Sunday 11:00 - 22:00
  • Monday 11:00 - 22:00
  • Tuesday 11:00 - 22:00
  • Wednesday 11:00 - 22:00
  • Thursday 11:00 - 22:00
  • Friday 11:00 - 23:00
  • Saturday 11:00 - 23:00

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