Topla! Trois-Rivières

Aleck Labrie (2 reviews)

3 Oct 2026

Source: Google

5.0

Good

Restaurant response

Response added on 5 Oct 2026

Bonjour, Merci beaucoup d'avoir pris le temps de nous noter! Nous sommes ravis que vous ayez apprécié votre expérience. Au plaisir de vous servir à nouveau ! L'Équipe Topla! 🍝

Annie Bourassa (3 reviews)

30 Aug 2026

Source: Google

5.0

Wow

Restaurant response

Response added on 31 Aug 2026

Bonjour, Merci beaucoup d'avoir pris le temps de nous noter! Nous sommes ravis que vous ayez apprécié votre expérience. Au plaisir de vous servir à nouveau ! L'Équipe Topla! 🍝

No (4 reviews)

16 Jun 2026

Source: Google

1.0

This is a complete disgrace! 3 items out of 5 items where missing . All the cold items where missing. I only received 1 bag with mac & cheese and regular bread !( not even the pesto). Its supposed to be smooth when we order on Uber Eats but Uber eats dont care since i asked for a refund and they say they could do nothing even if i sent all the proof required! I have contact the Topla support but they yet to respond. -.- Nobody seems to want to take responsibility and this is out of pockect ! More than half my order is missing i paid 42$ and theres 22$ worth of stuff missing. With Uber its not rare to have error but this time its out of pocket, its stealing. I even called the delivery guy and he avoid responsibilities. So now i have to argue with Uber , with Support of TopLa and since they dont answer back i have to leave this review to make sure that my voice is heard and someone take the responsibility and make thing right. I am a Uber one customer and can’t believe they assume i am a liar ! I purposely order on Uber because i thought it was safe and easy but completely the opposite i have to contact the restaurant directly to have my right heard ! I hope someone will take care of this and contact me by email so i can give them all the proof of this disrespectful behaviour because the wrong beverage i can understand but to have 3 out of 5 items missing for a total of 22$ out of 42$ tip not include is completely unacceptable and to have Uber eats avoiding all king of accountability is even more unacceptable! Im tired of having to do all this but at some point that need to be stopped. Is it that complicated to double check or at least trust your customers when they have request with proof !!???! Check your email TopLa im already in here with the conplete story, proof and every information needed to prove that i am not lying and get what due to me back ! To all people reading this never trust uber eats even if something its seems to be the more comfortable way but when its goes wrong they quick to avoid any accountability !I know i could have gone back to the restaurant with my order but thats literally the point to order by uber eats to avoid all that and have a third parties take responsibilities but since they dont wanna do anything about it cant even talk to a real person i have to be the villain and come publicly to get some sort of respect and accountability taken by the responsable because as a customer this is completely unacceptable !

Restaurant response

Bonjour,<br><br>Nous sommes sincèrement désolés d'apprendre votre mésaventure. Ce niveau de service et de qualité est inacceptable et nous comprenons parfaitement votre frustration.<br><br>Afin de mener une enquête approfondie et de rectifier la situation, pourriez-vous nous envoyer les informations suivantes à [email protected] :<br><br>- Date et heure de la commande<br>- Adresse du restaurant<br>- Montant total payé<br>- Copie de votre reçu/confirmation de commande<br>- Brève description du problème<br><br>Dès réception de ces informations, notre équipe du Service VIP examinera votre dossier et mettra tout en œuvre pour résoudre ce problème.<br><br>Nous vous prions de nous excuser encore une fois pour la gêne occasionnée et vous remercions de nous l'avoir signalée. Nous espérons avoir l'opportunité de regagner votre confiance en Topla. 💛🍝<br><br>L'équipe Topla !