Tim Hortons

Hello (1 review)

4 Mar 2026

Source: Google

1.7

We were served yesterday’a donuts. They were dry and stale. At other locations I have never had an issue with stale donuts. We had one bite and threw them back in the bag.

Restaurant response

Response added on 4 Mar 2026

Hi Hello, We’re truly sorry to hear about your experience. We would love the chance to make things right, please fill out the form at help.timhortons.ca/hc/en-ca so we can follow up. Warm regards, Tim Hortons Guest Care

Yoshie Martinez (3 reviews)

4 Mar 2026

Source: Google

1.0

We ordered honey crullers and both were stale, hard, and inedible.

Restaurant response

Response added on 4 Mar 2026

Hello Yoshie, We’re sorry your experience wasn’t up to our usual standards, and we’d really like to learn more so we can improve. When you have a moment, please reach out to our Guest Care team at help.timhortons.ca/hc/en-ca Warm regards, Tim Hortons Guest Care

elijah (9 reviews)

22 Feb 2026

Source: Google

1.7

Terrible service definitely will be going to McDonald’s next time.

Restaurant response

Response added on 23 Feb 2026

Hi elijah, We’re truly sorry to hear about your experience. We would love the chance to make things right, please fill out the form at help.timhortons.ca/hc/en-ca so we can follow up. Warm regards, Tim Hortons Guest Care

Neil Wyatt (3 reviews)

21 Feb 2026

Source: Google

1.0

"Farmers Market Wrap, no egg" Picture attached. I don't think they even put butter on this

Restaurant response

Response added on 22 Feb 2026

Hi Neil, We’re sorry to hear that your visit didn’t go as expected. If you’re open to sharing more details, please visit help.timhortons.ca/hc/en-ca, we’d truly appreciate the opportunity to make it right. Warm regards, Tim Hortons Guest Care

San Bommel

15 Feb 2026

Source: Google

5.0

Super ambiance

Restaurant response

Response added on 16 Feb 2026

Thanks! We’re truly grateful for your positive feedback. Knowing you had a great experience makes our day, thank you for choosing Tim Hortons! Warm regards, Tim Hortons Guest Care

Natalie Raffoul (3 reviews)

14 Feb 2026

Source: Google

1.7

They never have any chilli ready and this time we come and the pizza oven is not working. This location is a complete disaster and has been for years. It needs some quality control.

Restaurant response

Response added on 15 Feb 2026

Hi Natalie, We’re truly sorry to hear about your experience. We would love the chance to make things right, please fill out the form at help.timhortons.ca/hc/en-ca so we can follow up. Warm regards, Tim Hortons Guest Care

Chelsea Zielinski (2 reviews)

1 Feb 2026

Source: Google

1.3

Our order was unfortunately completely incorrect. It took 20 minutes to get a bagel and a wrap. The bagel wasnt toasted, the wrap was supposed to be scrambled egg and it wasnt. Overall not great.

Restaurant response

Response added on 1 Feb 2026

Hello Chelsea, Thanks for taking the time to share your feedback. We’re sorry to hear your experience fell short, and we’d love to learn more about what happened. Please reach out at help.timhortons.ca/hc/en-ca so we can do better next time. Warm regards, Tim Hortons Guest Care

Nooks Poire (51 reviews)

23 Jan 2026

Source: Google

1.0

Waited for a while , no one to serve us, way too busy having fun in the kitchen. Never again.keep hiring your cheap labor.

Restaurant response

Response added on 24 Jan 2026

Hi, I am sorry for your latest experience with us. We invite you to contact our Guest Care team by filling out the form at help.timhortons.ca/hc/en-ca so we can discuss your experience and have an opportunity to make it right. Thank you! Warm regards, Tim Hortons Guest Care

Tareq Oudra (1 review)

21 Jan 2026

Source: Google

5.0

Good service

Restaurant response

Response added on 21 Jan 2026

Hi Tareq, Thank you for the wonderful review and for sharing your experience. We’re delighted to know we met your expectations, our priority is customer service and we are ecstatic that we met that mark! Kind folks like you make our job a pleasure. Warm regards, Tim Hortons Guest Care

Sarah Neville (4 reviews)

10 Jan 2026

Source: Google

2.0

Out of 10 time I stop here they mess up my order at least 6 times and never understand me whether I speak French or English. Ive very frustrating plus ive been over charged a few times now without noticing till later that day.

Restaurant response

Response added on 10 Jan 2026

Hello Sarah, Thanks for taking the time to share your feedback. We’re sorry to hear your experience fell short, and we’d love to learn more about what happened. Please reach out at help.timhortons.ca/hc/en-ca so we can do better next time. Warm regards, Tim Hortons Guest Care

Maya Methot (1 review)

7 Jan 2026

Source: Google

1.0

Ordered two donuts and two french vanillas. The donuts had a bit of mold on it and the rainbow candy looked melted and was falling off in chunks. The french vanillas didn't even taste good nor similar to what it's supposed to taste like.

Restaurant response

Response added on 7 Jan 2026

Hello Maya, Thanks for taking the time to share your feedback. We’re sorry to hear your experience fell short, and we’d love to learn more about what happened. Please reach out at help.timhortons.ca/hc/en-ca so we can do better next time. Warm regards, Tim Hortons Guest Care

Charlotte Cockburn (374 reviews)

7 Jan 2026

Source: Google

3.0

This Tim’s is very hit or miss. Sometimes they’re great but sometimes they’re super slow

Restaurant response

Response added on 8 Jan 2026

Hi Charlotte, Thanks for sharing your thoughts with us, we always love hearing from valued Guests. If you’d like to tell us more about your experience, please visit help.timhortons.ca/hc/en-ca. Thank you and have a great day, Tim Hortons Guest Care

Liam Benoit (1 review)

5 Jan 2026

Source: Google

1.0

Took 30 minutes to tell me that they were out of Bacon. And then took another 10 minutes to make my order. I had asked multiple times if they were making my order before they told me they were out of it.

Restaurant response

Response added on 5 Jan 2026

Hi Liam, we’re really sorry to hear about your experience, that’s not what we aim for. When you have a moment, please reach out to our Guest Care team at help.timhortons.ca/hc/en-ca so we can look into this together. Warm regards, Tim Hortons Guest Care

Everen Barr (2 reviews)

3 Jan 2026

Source: Google

1.0

Closes before 10 pm NOT 24 HOURS

Restaurant response

Response added on 4 Jan 2026

Hi Everen, I am sorry for your latest experience with us. We invite you to contact our Guest Care team by filling out the form at help.timhortons.ca/hc/en-ca so we can discuss your experience and have an opportunity to make it right. Thank you! Warm regards, Tim Hortons Guest Care

Klaudia Herclik (4 reviews)

1 Jan 2026

Source: Google

1.0

The restaurant is horribly dirty, no toilet paper. Tables are sticky and dirty, and as soon as they hear English they start mocking and making fun of us. Absolutely horrible experience

Restaurant response

Response added on 1 Jan 2026

Hello Klaudia, I am sorry for your latest experience with us. If you’re open to discussing your experience further, please visit us at help.timhortons.ca/hc/en-ca. We’d greatly appreciate the opportunity to make things right for you. Warm regards, Tim Hortons Guest Care