After reading the reviews, management has not changed anything. Service is still very slow. Waiting 30 minutes for drive thru is unacceptable. You guys should take these reviews seriously.
Service
Cooking
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Restaurant response
Response added on 15 Mar 2026
Hi Mathew,
We’re truly sorry to hear about your experience. We would love the chance to make things right, please fill out the form at help.timhortons.ca/hc/en-ca so we can follow up.
Warm regards,
Tim Hortons Guest Care