Tim Hortons
Tim Hortons 400 Mnt des Pionniers, Lachenaie
4.3
43 evaluations
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Review summary

What guests say about Tim Hortons

Reviews often highlight fast, courteous service and a welcoming team, with several customers finding the food fresh and good. However, some comments mention cleanliness issues, missing items in orders, understaffing, and inconsistent service, especially at certain times or on weekends. Overall, the place seems convenient for a quick stop, but the experience can vary from one visit to another.

Summary based on 34 reviews.

Reviews / Ratings for Tim Hortons

Photo of Maqsood Bhatti
25 May 2026
Source: Google
5.0

Very good service

Service
Cooking
Atmosphere
Logo of Tim Hortons
Restaurant response
Response added on 25 May 2026
Hi, Thank you for the wonderful review and for sharing your experience. We’re delighted to know we met your expectations, our priority is customer service and we are ecstatic that we met that mark! Kind folks like you make our job a pleasure. Warm regards, Tim Hortons Guest Care
Photo of Melero Rodriguez
12 May 2026
Source: Google
5.0

While I was waiting for my coffee I was observing Cham (provably the manager) working hard today. She did her best. It was clearly visible. Good for you Cham! You inspired me!

Service
Cooking
Atmosphere
Logo of Tim Hortons
Restaurant response
Response added on 12 May 2026
Thank you Melero! We are incredibly grateful that you took the time out to leave us this positive note. Tim Hortons team is always striving to make every guest experience a positive one. Warm regards, Tim Hortons Guest Care
Photo of Maurice McGowan
28 Apr 2026
Source: Google
5.0

Freshest food I have been served. Staff is so nice and on the ball :)))))

Service
Cooking
Atmosphere
Logo of Tim Hortons
Restaurant response
Response added on 28 Apr 2026
Hi Maurice, Thank you so much for your kind words! We’re so happy to hear you enjoyed your visit, and we look forward to your future experiences and your continued loyalty! Warm regards, Tim Hortons Guest Care
Photo of Jonathan Morneau
16 Mar 2026
Source: Google
3.0

No donuts

Service
Cooking
Atmosphere
Logo of Tim Hortons
Restaurant response
Response added on 16 Mar 2026
Thanks, Jonathan! Here at Tim Hortons, we care about being your first choice. We strive to be the best we can be, so any additional feedback that you could provide on your experience would be much appreciated! Warm regards, Tim Hortons Guest Care
Photo of Messa
9 Feb 2026
Source: Google
5.0

Very simple people who work there when my orders is taken in 2 minute its done all the staff members are kind and work properly

Service
Cooking
Atmosphere
Logo of Tim Hortons
Restaurant response
Response added on 9 Feb 2026
Hi, Thank you so much for your kind words! We’re so happy to hear you enjoyed your visit, and we look forward to your future experiences and your continued loyalty! Warm regards, Tim Hortons Guest Care
Photo of Edward Dillon
8 Feb 2026
Source: Google
3.3

Atmosphere is poor because none of the table are clean and there is napkins on the floor. I guess the 4 workers behind the counter find standing around talking is more important than doing their job.

Service
Cooking
Atmosphere
Logo of Tim Hortons
Restaurant response
Response added on 8 Feb 2026
Hello Edward, Thanks for taking the time to share your feedback. We’re sorry to hear your experience fell short, and we’d love to learn more about what happened. Please reach out at help.timhortons.ca/hc/en-ca so we can do better next time. Warm regards, Tim Hortons Guest Care
Photo of Jim Caissy
25 Jan 2026
Source: Google
1.0

One of the worst Tim EVER! Don't ever go there on weekends because it's somehow even worse...

Logo of Tim Hortons
Restaurant response
Response added on 25 Jan 2026
Hi Jim, We’re sorry to hear that your visit didn’t go as expected. If you’re open to sharing more details, please visit help.timhortons.ca/hc/en-ca, we’d truly appreciate the opportunity to make it right. Warm regards, Tim Hortons Guest Care

Reviews are also available in French.

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Opening hours

Dining room
  • Sunday 05:00 - 21:00
  • Monday 05:00 - 21:00
  • Tuesday 05:00 - 21:00
  • Wednesday 05:00 - 21:00
  • Thursday 05:00 - 21:00
  • Friday 05:00 - 21:00
  • Saturday 05:00 - 21:00

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