Tim Hortons
Tim Hortons 20345 Cannon Street, South Lancaster
4.2
12 evaluations
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Review summary

What guests say about Tim Hortons

The reviews are generally very positive, with several customers highlighting fast, polite, and friendly service. The food and coffee are often appreciated, and the place is described as clean and well organized. However, a few comments mention order mistakes and service that can sometimes be rude or confrontational, especially at the counter or drive-thru.

Summary based on 12 reviews.

Reviews / Ratings for Tim Hortons

Photo of Otban
3 May 2026
Source: Google
5.0

There was a man in the store by the name of Aldo, He noticed we didn’t order anything with meat and after he kindly gave us our food i asked him if he can give me a spoon and he gave me the spoon with his hand that didn’t touch anyone meat! What he did eased my worries so much. We appreciate him doing his due diligence and making our life easier!

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Restaurant response
Response added on 4 May 2026
Thanks! We are incredibly grateful that you took the time out to leave us this note. Tim Hortons puts guest satisfaction as top priority and works hard to earn positive feedback from great folks like you! Warm regards, Tim Hortons Guest Care
Photo of kyle gaucher
2 May 2026
Source: Google
5.0

Been going here for years the people that work there are the best and they do the best i been to meny tims from Montreal to Toronto to Ottawa and they are the best no joke unfortunately tims the company cut costs and sucks as a company themselves since 2014 but people work there are amazing and deserve a raise for there work

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Restaurant response
Response added on 2 May 2026
Thank you kyle! We are incredibly grateful that you took the time out to leave us this positive note. Tim Hortons team is always striving to make every guest experience a positive one. Warm regards, Tim Hortons Guest Care
Photo of Kyle Pierce
24 Apr 2026
Source: Google
5.0

Lovely day at timis

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Restaurant response
Response added on 25 Apr 2026
Thanks Kyle! We’re truly grateful for your positive feedback. Knowing you had a great experience makes our day, thank you for choosing Tim Hortons! Warm regards, Tim Hortons Guest Care
Photo of Yulia Chasse
5 Apr 2026
Source: Google
5.0

Accurate and quick. Employees very polite and nice. Lovely! Also clean and a variety of available options of donuts, croissant, etc.

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Restaurant response
Response added on 5 Apr 2026
Hi Yulia, Thank you for the wonderful review and for sharing your experience. We’re delighted to know we met your expectations, our priority is customer service and we are ecstatic that we met that mark! Kind folks like you make our job a pleasure. Warm regards, Tim Hortons Guest Care
Photo of chris laframboise
26 Mar 2026
Source: Google
3.0

Ordered tea with milk. Got tea with cream....ughhhh. awful

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Restaurant response
Response added on 26 Mar 2026
Hello chris, We’re sorry your experience wasn’t up to our usual standards, and we’d really like to learn more so we can improve. When you have a moment, please reach out to our Guest Care team at help.timhortons.ca/hc/en-ca Warm regards, Tim Hortons Guest Care
Photo of Mark Menard
24 Mar 2026
Source: Google
5.0

Loving and smiling you walk into this place and feel the warm greeting and the atmosphere of hard working and dedicated people, donuts and baked goods are very well organized and everything down to the garbages are kept clean, seriously outstanding for a busy place definitely will be visiting again 6/5 stars

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Restaurant response
Response added on 24 Mar 2026
Thanks Mark! We’re truly grateful for your positive feedback. Knowing you had a great experience makes our day, thank you for choosing Tim Hortons! Warm regards, Tim Hortons Guest Care
Photo of Ray
21 Mar 2026
Source: Google
1.0

I am writing to express my extreme dissatisfaction with a recent visit to your restaurant. After a gap of 5-6 months, we visited your establishment. Upon arrival, we parked our vehicle, used the restroom, and proceeded to place our order at the front counter with a male employee. During this straightforward process, the manager began making inappropriate comments and issuing threats towards us. She insinuated that she would call the police on us for simply ordering food at your restaurant. She also mentioned that her friend is a cop and she will call him over us. This behavior was completely unwarranted, as we had no interaction with any other staff members and were not causing any disturbance. It felt as though the manager was trying to provoke a situation, falsely accusing us of causing trouble for the female employees. I request that the owner review the security footage from March 21 Saturday 5:00PM to witness the manager's unprofessional conduct. A formal warning is necessary to ensure that no other customers are subjected to such disrespectful and threatening behavior.

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Restaurant response
Response added on 22 Mar 2026
Hi Ray, I am sorry for your latest experience with us. We invite you to contact our Guest Care team by filling out the form at help.timhortons.ca/hc/en-ca so we can discuss your experience and have an opportunity to make it right. Thank you! Warm regards, Tim Hortons Guest Care
Photo of Garry Byrne
20 Mar 2026
Source: Google
3.0

Went through the drive through and gave the girl a roll of nickels, it was like the end of the world, I asked when did Tim's start refusing legal Canadian coins? She finally accepted them in a huff. You better believe I am collecting my nickels for my next visit. Anyone else?

Photo of Nitesh Kaushik
13 Mar 2026
Source: Google
1.0

Poor service and mangers should teach their employees how to talk with customers on speaker like i was not even finished with my order and tone was rude

Service
Restaurant response
Response added on 14 Mar 2026
Hi Nitesh, I am sorry for your latest experience with us. We invite you to contact our Guest Care team by filling out the form at help.timhortons.ca/hc/en-ca so we can discuss your experience and have an opportunity to make it right. Thank you! Warm regards, Tim Hortons Guest Care
Photo of Rick
8 Mar 2026
Source: Google
5.0

Had to stop here to give a shoutout to the guy at the drive-in tonight. Probably the most enthusiastic TH employee I have seen in over 30yrs 🙂.

Service
Restaurant response
Response added on 9 Mar 2026
Hi Rick, Thank you for the wonderful review and for sharing your experience. We’re delighted to know we met your expectations, our priority is customer service and we are ecstatic that we met that mark! Kind folks like you make our job a pleasure. Warm regards, Tim Hortons Guest Care
Photo of Driving Fun & Family Car reviews
11 Feb 2026
Source: Google
5.0

Excellent service and food tasted delicious. Staff was friendly and polite

Service
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Restaurant response
Response added on 11 Feb 2026
Thanks! We are incredibly grateful that you took the time out to leave us this note. Tim Hortons puts guest satisfaction as top priority and works hard to earn positive feedback from great folks like you! Warm regards, Tim Hortons Guest Care

Reviews are also available in French.

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Opening hours

Opening hours
  • Sunday 05:00 - 23:00
  • Monday 05:00 - 23:00
  • Tuesday 05:00 - 23:00
  • Wednesday 05:00 - 23:00
  • Thursday 05:00 - 23:00
  • Friday 05:00 - 23:00
  • Saturday 05:00 - 23:00

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