1 Mar 2026
Source: Google
I'm speechless. The guy who took my order at the drive thru didn't know what latte is and insisted they don't have it in the menu. I had to show them at the counter what kind of drink it is and they asked another employee to confirm such a thing exists in Tim Hortons menu!
Service
Cooking
Atmosphere
Restaurant response
Response added on 2 Mar 2026
Hi,
We’re truly sorry to hear about your experience. We would love the chance to make things right, please fill out the form at help.timhortons.ca/hc/en-ca so we can follow up.
Warm regards,
Tim Hortons Guest Care