I am a regular customer of this Tim Hortons branch and I usually place my orders online. I have consistently received good service in the past, which is why I was very disappointed with my experience today. On Saturday, February 21 at around 12:00 PM, I placed an online order for three chicken bowls and one cheese pizza. About ten minutes later, I arrived at the location and noticed that the staff were still preparing my order. Unfortunately, while waiting, I observed several hygiene concerns. For example, rice was being prepared in a microwave, and food was being handled directly by hand without the use of proper utensils such as tongs. Additionally, when my order was given to me, all of the containers was only about half full, which is not acceptable. As a loyal customer, I value proper hygiene standards and food quality. I kindly ask that this matter be reviewed and addressed to ensure it does not happen again.
