Reviews for Tim Hortons - Restoenligne.com

Name: Tim Hortons
Address: 383 Stewart Street, Renfrew, Quebec, K7V 1Y3
Telephone: 6134326278
Rating: 3.6

Krystal (44 reviews)

8 Apr 2026

Source: Google

4.3

This location consistently has the most lightening quick service at the counter. Even with an order of hot food and drinks, its almost always in hand at the till before I've even completed payment. This is a BUSY location, and they clearly have their service team dialed in! This crew puts the Fast in FastFood!!

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Restaurant response

Response added on 8 Apr 2026

Hi Krystal, Thank you for the wonderful review and for sharing your experience. We’re delighted to know we met your expectations, our priority is customer service and we are ecstatic that we met that mark! Kind folks like you make our job a pleasure. Warm regards, Tim Hortons Guest Care

Wayne Davidson (247 reviews)

7 Apr 2026

Source: Google

5.0

Love the coffee double-double

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Restaurant response

Response added on 26 Aug 2025

Hi Wayne, Thank you so much! Tim Hortons is so appreciative you took the time to leave us such a positive review. We look forward to your future experiences and your continued loyalty! Warm regards, Tim Hortons Guest Care

Dev 2823 (80 reviews)

27 Mar 2026

Source: Google

5.0

Best location in town! I think her name is Amy? She was really nice! Will return for sure!

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Restaurant response

Response added on 28 Mar 2026

Thanks! We’re truly grateful for your positive feedback. Knowing you had a great experience makes our day, thank you for choosing Tim Hortons! Warm regards, Tim Hortons Guest Care

April Hilton (22 reviews)

22 Mar 2026

Source: Google

1.0

Very disappointed. 14 cars in the drive thru, figure ill go in. 2 people in front of my and I wait 25 minutes for 1 coffee and a breakfast sandwich because 6/7 staff are all working on the drive thru. To top it off they smothered my egg and cheese breakfast sandwich in butter. Supposed to just be egg and cheese. Complete waste of time.

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Restaurant response

Response added on 23 Mar 2026

Hi April, We’re sorry to hear that your visit didn’t go as expected. If you’re open to sharing more details, please visit help.timhortons.ca/hc/en-ca, we’d truly appreciate the opportunity to make it right. Warm regards, Tim Hortons Guest Care

William Walton (1 review)

9 Mar 2026

Source: Google

1.0

This has gotten beyond ridiculous... I love this Tim Hortons and have alot of nostalgia associated with it from going with my grandfather when I was little however I simply can't go there anymore as the experience has just gotten far too distressing, everytime I'm in the drive through I am met with a rude hateful voice that no matter how kind or personable I am they are always so horrible, this is not even mentioning what happens when I get to the window, i can not even take my card off the reader before they aggressively shove my order at me, which I am worried I'll drop because I'm still holding my card which would have taken less than half a second for me to put away if they would let me but I feel if I were to try they would just throw my food and drink on the floor. I have tried so hard to make this work because this place is special to me but I simply can not do it anymore, today was my last day.

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Restaurant response

Response added on 9 Mar 2026

Hello William, We’re sorry your experience wasn’t up to our usual standards, and we’d really like to learn more so we can improve. When you have a moment, please reach out to our Guest Care team at help.timhortons.ca/hc/en-ca Warm regards, Tim Hortons Guest Care

AJ WHITE (3 reviews)

20 Feb 2026

Source: Google

5.0

My mobile order is always ready to go when I arrive!

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Restaurant response

Response added on 20 Feb 2026

Hi, Thank you for the wonderful review and for sharing your experience. We’re delighted to know we met your expectations, our priority is customer service and we are ecstatic that we met that mark! Kind folks like you make our job a pleasure. Warm regards, Tim Hortons Guest Care

Bryan Linkletter (229 reviews)

15 Feb 2026

Source: Google

5.0

Clean. Fast service

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Restaurant response

Response added on 25 Apr 2024

Hi Bryan, We are happy to hear you had a positive experience at Tims! We value your input and encourage you to let us know more details about your experience with us. Warm regards, Tim Hortons Guest Care

Touhid Naderi (2 reviews)

12 Feb 2026

Source: Google

1.0

I ordered a medium French vanilla today, and i waited for 20 minutes, when i got my drink it was only half full.

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Restaurant response

Response added on 12 Feb 2026

Hi, We’re truly sorry to hear about your experience. We would love the chance to make things right, please fill out the form at help.timhortons.ca/hc/en-ca so we can follow up. Warm regards, Tim Hortons Guest Care

Tim Hortons

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