This has gotten beyond ridiculous... I love this Tim Hortons and have alot of nostalgia associated with it from going with my grandfather when I was little however I simply can't go there anymore as the experience has just gotten far too distressing, everytime I'm in the drive through I am met with a rude hateful voice that no matter how kind or personable I am they are always so horrible, this is not even mentioning what happens when I get to the window, i can not even take my card off the reader before they aggressively shove my order at me, which I am worried I'll drop because I'm still holding my card which would have taken less than half a second for me to put away if they would let me but I feel if I were to try they would just throw my food and drink on the floor. I have tried so hard to make this work because this place is special to me but I simply can not do it anymore, today was my last day.
Reviews / Ratings for Tim Hortons
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Restaurant response
Response added on 9 Mar 2026
Hello William,
We’re sorry your experience wasn’t up to our usual standards, and we’d really like to learn more so we can improve. When you have a moment, please reach out to our Guest Care team at help.timhortons.ca/hc/en-ca
Warm regards, Tim Hortons Guest Care
My mobile order is always ready to go when I arrive!
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Restaurant response
Response added on 20 Feb 2026
Hi,
Thank you for the wonderful review and for sharing your experience. We’re delighted to know we met your expectations, our priority is customer service and we are ecstatic that we met that mark! Kind folks like you make our job a pleasure.
Warm regards,
Tim Hortons Guest Care
Clean. Fast service
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Restaurant response
Response added on 25 Apr 2024
Hi Bryan, We are happy to hear you had a positive experience at Tims! We value your input and encourage you to let us know more details about your experience with us. Warm regards, Tim Hortons Guest Care
I ordered a medium French vanilla today, and i waited for 20 minutes, when i got my drink it was only half full.
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Restaurant response
Response added on 12 Feb 2026
Hi,
We’re truly sorry to hear about your experience. We would love the chance to make things right, please fill out the form at help.timhortons.ca/hc/en-ca so we can follow up.
Warm regards,
Tim Hortons Guest Care
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Opening hours
Opening hours
- Sunday 05:00 - 23:00
- Monday 05:00 - 23:00
- Tuesday 05:00 - 23:00
- Wednesday 05:00 - 23:00
- Thursday 05:00 - 23:00
- Friday 05:00 - 23:00
- Saturday 05:00 - 23:00
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