Tim Hortons

CrummyNugget (5 reviews)

27 Oct 2026

Source: Google

2.3

They open 15 minutes late, leaving everyone to wait outside in the cold

Restaurant response

Response added on 27 Oct 2026

Hello, Thanks for taking the time to share your feedback. We’re sorry to hear your experience fell short, and we’d love to learn more about what happened. Please reach out at help.timhortons.ca/hc/en-ca so we can do better next time. Warm regards, Tim Hortons Guest Care

aashaka patel (12 reviews)

10 Oct 2026

Source: Google

1.0

Not friendly to english speakers. I placed mobile order and they didn’t have 1 syrup to make my latte. I asked them 3 times to check on my order and at 4th reply they said they don’t have syrup. I changed my order and waited. The girls waited on everybody else conveniently ignored me standing there.

Restaurant response

Response added on 11 Oct 2026

Hi, I am sorry for your latest experience with us. We invite you to contact our Guest Care team by filling out the form at help.timhortons.ca/hc/en-ca so we can discuss your experience and have an opportunity to make it right. Thank you! Warm regards, Tim Hortons Guest Care

Allan Morris (2 reviews)

31 Jul 2026

Source: Google

1.0

Worst Timmy in this city. I go here often while awaiting bus transfer at terminal. I ordered ahead on app. Walked in and up to the counter to pick up. Saw my order on the counter. Had phone ready to show employee (had it resting on partition to make showing easier). Male employee walked up and told me (in French) to get my arm off the petition. He was extremely rude. I showed him my phone. He picked up coffee and put hard on counter and walked away (didn’t even give the receipt). I asked for the cardboard sleeve for the cup. He came back and tossed it onto the counter and walked away. I asked him if he wanted to throw anything else my way. He came back rudely and was muttering something in French. I picked up my cup and coffee had spilled from when he put it down hard. He told ME to be careful and not spill my coffee. He wiped it up and still talking back to me. I walked back and shook my cup to show it wasn’t my fault. And he lost it. Yelling at me as I walked out with my cane. It was a demeaning and embarrassing experience. I wrote to Tim Hortons customer service and they said they would forward my complaint to the store. I’ve heard nothing back. It’s been over a week now. This restaurant is not the cleanest on a good day. The staff are generally ok, but depends on the day. But this experience is something I have not experienced in the years I have been going to this location And I won’t be going again And suggest to others to go elsewhere

Restaurant response

Response added on 2 Aug 2026

Hi Allan, I am sorry for your latest experience with us. We invite you to contact our Guest Care team by filling out the form at help.timhortons.ca/hc/en-ca so we can discuss your experience and have an opportunity to make it right. Thank you! Warm regards, Tim Hortons Guest Care

Ashik Rajeev (10 reviews)

27 Jul 2026

Source: Google

1.0

Worst experience ever from a Tim

Restaurant response

Response added on 27 Jul 2026

Hi Ashik, We’re sorry to hear that your visit didn’t go as expected. If you’re open to sharing more details, please visit help.timhortons.ca/hc/en-ca, we’d truly appreciate the opportunity to make it right. Warm regards, Tim Hortons Guest Care

Grant Douglas (92 reviews)

24 Jul 2026

Source: Google

5.0

Good got some assorted timbits

Restaurant response

Response added on 25 Jul 2026

Thanks! We’re truly grateful for your positive feedback. Knowing you had a great experience makes our day, thank you for choosing Tim Hortons! Warm regards, Tim Hortons Guest Care

mahdi raeesi (8 reviews)

13 Jul 2026

Source: Google

1.0

⭐☆☆☆☆ Very disappointing experience. Our order was mixed up multiple times, and we noticed other customers were having the same issue as well. On top of that, the washroom and dining area were dirty and poorly maintained. This level of cleanliness and service is not what we expect from the Tim Hortons brand. We won't be returning to this location.

Restaurant response

Response added on 13 Jul 2026

Hello mahdi, Thanks for taking the time to share your feedback. We’re sorry to hear your experience fell short, and we’d love to learn more about what happened. Please reach out at help.timhortons.ca/hc/en-ca so we can do better next time. Warm regards, Tim Hortons Guest Care