Tim Hortons

Kenny (3 reviews)

3 May 2026

Source: Google

3.3

I ordered a sausage farmers wrap and an iced capp. The iced capp was made to standard, but the hashbrown in the farmers wrap was way passed its hold time and was obviously overcooked. Genuinely disappointing but hopefully management and team members will take action to prevent it from happening to other customers in the future.

Restaurant response

Response added on 3 May 2026

Hi Kenny, We’re sorry to hear things weren’t quite perfect this time. Please visit us at help.timhortons.ca/hc/en-ca to share more, we'd love the chance to make it right. Warm regards, Tim Hortons Guest Care

Mohan El (9 reviews)

1 May 2026

Source: Google

1.0

Really bad staff

Restaurant response

Response added on 2 May 2026

Hello Mohan, Thanks for taking the time to share your feedback. We’re sorry to hear your experience fell short, and we’d love to learn more about what happened. Please reach out at help.timhortons.ca/hc/en-ca so we can do better next time. Warm regards, Tim Hortons Guest Care

Eugene De Sanctis (39 reviews)

29 Apr 2026

Source: Google

1.0

This restaurant is so dirty. It’s disgusting. I couldn’t believe it. I walked out….Something needs to be done…

Restaurant response

Response added on 29 Apr 2026

Hi Eugene, we’re really sorry to hear about your experience, that’s not what we aim for. When you have a moment, please reach out to our Guest Care team at help.timhortons.ca/hc/en-ca so we can look into this together. Warm regards, Tim Hortons Guest Care

Mahnaz Jabari (4 reviews)

27 Apr 2026

Source: Google

1.0

Staff were not friendly and communication was very poor. Overall, a disappointing experience.

Restaurant response

Response added on 27 Apr 2026

Hi Mahnaz, we’re really sorry to hear about your experience, that’s not what we aim for. When you have a moment, please reach out to our Guest Care team at help.timhortons.ca/hc/en-ca so we can look into this together. Warm regards, Tim Hortons Guest Care

Haig Terzian (974 reviews)

27 Apr 2026

Source: Google

3.3

No Drive Thru

Tharaka Deshan (42 reviews)

19 Apr 2026

Source: Google

5.0

We recently moved to Canada and wanted to try Tim Hortons for the first time. The food and coffee are amazingly good and the people working here are also good

Restaurant response

Response added on 19 Apr 2026

Hi, Thank you so much for your kind words! We’re so happy to hear you enjoyed your visit, and we look forward to your future experiences and your continued loyalty! Warm regards, Tim Hortons Guest Care

JASON LAWRENCE89 (66 reviews)

19 Mar 2026

Source: Google

5.0

Great staff!! Especially the evening... ❤️🙏😁

Restaurant response

Response added on 19 Mar 2026

Hi JASON, Thank you so much for your kind words! We’re so happy to hear you enjoyed your visit, and we look forward to your future experiences and your continued loyalty! Warm regards, Tim Hortons Guest Care

Operator YT (11 reviews)

11 Mar 2026

Source: Google

4.7

They serve really good food. But they never sell Hot Chocolate with Whipped Cream and Marshmellows. They say they don't have.

Restaurant response

Response added on 11 Mar 2026

Hi, Thank you so much for your kind words! We’re so happy to hear you enjoyed your visit, and we look forward to your future experiences and your continued loyalty! Warm regards, Tim Hortons Guest Care

Sergio Nuñez (205 reviews)

5 Mar 2026

Source: Google

2.3

Awful service. As usually Wrong order and fin out until later, not coming back

Restaurant response

Response added on 5 Mar 2026

Hi Sergio, We’re sorry to hear that your visit didn’t go as expected. If you’re open to sharing more details, please visit help.timhortons.ca/hc/en-ca, we’d truly appreciate the opportunity to make it right. Warm regards, Tim Hortons Guest Care

Casey Sidhu (363 reviews)

11 Feb 2026

Source: Google

2.3

The front door of this Tim's will smack you back so be careful as it gets stuck on the concrete when its barely open enough to walk through. One of the washrooms has been indefinitely closed, and its also freezing cold all the time in the winter in there. Floors are a skating rink. Becareful!! Service is okay though.

Restaurant response

Response added on 11 Feb 2026

Hi Casey, We’re sorry to hear that your visit didn’t go as expected. If you’re open to sharing more details, please visit help.timhortons.ca/hc/en-ca, we’d truly appreciate the opportunity to make it right. Warm regards, Tim Hortons Guest Care

HAMAD BALLAN (16 reviews)

3 Feb 2026

Source: Google

1.0

Very bad costumer service, the woman serving their very rude ( i think she is from india just to don’t conflict here with othe workers) , nothing happened i just ordered one Cafe. She throwed the change in a rudy way. First and last on this time hortons

Restaurant response

Response added on 3 Feb 2026

Hello HAMAD, Thanks for taking the time to share your feedback. We’re sorry to hear your experience fell short, and we’d love to learn more about what happened. Please reach out at help.timhortons.ca/hc/en-ca so we can do better next time. Warm regards, Tim Hortons Guest Care