Tim Hortons

John Lavigne (9 reviews)

28 Oct 2026

Source: Google

5.0

Very nice employees. Very experienced and fast service as well.

Restaurant response

Response added on 29 Oct 2026

Thanks John! We are incredibly grateful that you took the time out to leave us this note. Tim Hortons puts guest satisfaction as top priority and works hard to earn positive feedback from great folks like you! Warm regards, Tim Hortons Guest Care

ammar omar (42 reviews)

19 Oct 2026

Source: Google

5.0

Loved my whole experience sitting for 1 full morning, lovely staff, clean place and great latte that i got! Great parking as well!

Restaurant response

Response added on 19 Oct 2026

Hi ammar, We are happy to hear you had a positive experience at Tims! Thank you for sharing your experience, feedback like yours keeps us motivated to do our best every day. Warm regards, Tim Hortons Guest Care

Esencias Bosque (1 review)

24 Sep 2026

Source: Google

1.0

The incident occurred on Thursday, September 24, 2026, between approximately 9:00 and 10:30 a.m. Did they put dirty cloth water in my drink this morning because they didn’t like something I used to come here regularly because the service was usually fast and the place seemed clean. However, since the renovation, I have noticed a significant decline in both the quality of the service and the hygiene practices when preparing the products. This morning, I came to order a London.First, I had to wait, even though I had arrived before other customers. Then, the employee preparing my drink made a mistake with the size and was about to give me a small one. I politely told her that I had paid for a medium, and I confirmed it with the woman who had taken my payment. She confirmed that I had indeed paid for a medium. What happened next was completely unacceptable to me. When the employee transferred the drink into the correct-sized cup and added the missing amount, I clearly saw her take a cloth from a small bucket containing visibly dirty water. She used the cloth to clean part of the drink dispenser machine and, before putting the lid on my cup, she intentionally let water from that same dirty cloth drip into my drink. The action was very obvious, and when she handed me the drink, she did so with an expression that made me feel that she had done it deliberately. In addition, I saw some clear cups fall onto the floor. Instead of throwing them away or replacing them, the same employee simply picked them up and put them back with the clean cups, as if nothing had happened. This was another very concerning sign of poor hygiene. I find this particularly concerning because hygiene should be a priority in any establishment that prepares food and beverages. I do not know whether this type of behavior happens regularly, but after what I witnessed today, I no longer feel comfortable consuming products prepared there. At the time, I was in a hurry because I was at risk of missing my bus, and I had already waited for quite a while. I therefore decided not to argue and simply left. On my way out, I threw the drink in the garbage because I was not willing to take the risk of consuming something that I had seen being contaminated in that way. It is unfortunate because I used to be a regular customer. Unfortunately, situations like this are exactly what make businesses lose customers. After what happened today, I will not be coming back, and I will not recommend this establishment to people I know. I sincerely hope management takes this situation seriously, reviews the staff’s hygiene practices, and pays closer attention to what happens behind the counter, especially when customers are not watching.

Restaurant response

Response added on 24 Sep 2026

Hi , We’re sorry to hear that your visit didn’t go as expected. If you’re open to sharing more details, please visit help.timhortons.ca/hc/en-ca, we’d truly appreciate the opportunity to make it right. Warm regards, Tim Hortons Guest Care

Rene Dave De Villa (10 reviews)

24 Sep 2026

Source: Google

5.0

Fast reliable no frills kinda resto

Restaurant response

Response added on 24 Sep 2026

Thank you Rene! We are incredibly grateful that you took the time out to leave us this positive note. Tim Hortons team is always striving to make every guest experience a positive one. Warm regards, Tim Hortons Guest Care

Ala Jhinaoui (19 reviews)

24 Sep 2026

Source: Google

4.0

Really nice experience! This Tim Hortons was very clean and well maintained, especially compared to many other locations I’ve visited. The service was also friendly, efficient, and professional. I really appreciated the overall atmosphere and the attention to cleanliness. I’ll definitely come back!

Restaurant response

Response added on 24 Sep 2026

Hi, Thank you for the wonderful review and for sharing your experience. We’re delighted to know we met your expectations, our priority is customer service and we are ecstatic that we met that mark! Kind folks like you make our job a pleasure. Warm regards, Tim Hortons Guest Care

Shine Kaur (2 reviews)

8 Sep 2026

Source: Google

5.0

Special thanks neetu 👍

Restaurant response

Response added on 8 Sep 2026

Thank you Shine! We are incredibly grateful that you took the time out to leave us this positive note. Tim Hortons team is always striving to make every guest experience a positive one. Warm regards, Tim Hortons Guest Care

nafis rahima

6 Sep 2026

Source: Google

1.0

They are hella rude , makes our orders completely wrong , and doesn’t own up to their mistakes

Sai Ma (1 review)

2 Aug 2026

Source: Google

2.7

Sometimes I am appalled by the service of the drive thru workers.

Restaurant response

Response added on 3 Aug 2026

Thanks! Here at Tim Hortons, we care about being your first choice. We strive to be the best we can be, so any additional feedback that you could provide on your experience would be much appreciated! Warm regards, Tim Hortons Guest Care

Kim Flynn (3 reviews)

1 Aug 2026

Source: Google

1.0

Plastic in my ice cap. Gross.

Restaurant response

Response added on 2 Aug 2026

Hi Kim, We’re truly sorry to hear about your experience. We would love the chance to make things right, please fill out the form at help.timhortons.ca/hc/en-ca so we can follow up. Warm regards, Tim Hortons Guest Care

Alby (2 reviews)

4 Jul 2026

Source: Google

3.3

ok sooooo ive been here a bunch of times, usually it's okay, this one time this night shift guy was really nice and gave me exactly what i wanted and was really helpful and kind, loved him. however last time i didn't have the best experienceeee, i understand it was crowded which is fair and all, they told me my order was getting ready soon and all and it was a quick wait but i unfortunately got food poisoning from their new meat sandwich (? forgot what it was called) and have been sick for a good few days. if you can do avoid getting food here i guess, ive gotten food here multiple times actually and it was usually okay but this is something that needs to be worked on for a food chain this big. ^^

Restaurant response

Response added on 5 Jul 2026

Hi Alby, We’re sorry to hear things weren’t quite perfect this time. Please visit us at help.timhortons.ca/hc/en-ca to share more, we'd love the chance to make it right. Warm regards, Tim Hortons Guest Care

a guy who likes mac n cheese (3 reviews)

12 Jun 2026

Source: Google

2.7

Food is good because Tim Hortons is good, but many things get screwed up for example every single time I got a farmers wrap the egg tasted putrid. Unbelievably common that they have stuff unavailable but it gets to a point where they have no dinner options except a tortilla wrap with chicken that tastes like garbage, tomatoes and a sauce. Laughably bad service. Employees are just annoying and yell at eachother and yell at customers. Atmosphere is very nice and modern, but homeless people come in often so just watch out for that. Only come here cause I love the food of Tims.

Osk (67 reviews)

9 Jun 2026

Source: Google

1.0

Long wait times even with a full crew working. The quality has always been bad and the prices keep increasing.

Restaurant response

Response added on 9 Jun 2026

Hi, We’re truly sorry to hear about your experience. We would love the chance to make things right, please fill out the form at help.timhortons.ca/hc/en-ca so we can follow up. Warm regards, Tim Hortons Guest Care

Владислава Кальник (7 reviews)

2 Jun 2026

Source: Google

1.0

Not fresh at all We just bought a 50-pack of Timbits and tried them right after getting home. Sadly, they tasted stale, like they had been sitting out for a while. Usually, they are much softer. I hope the staff pays more attention to freshness.

Restaurant response

Response added on 3 Jun 2026

Hi, I am sorry for your latest experience with us. We invite you to contact our Guest Care team by filling out the form at help.timhortons.ca/hc/en-ca so we can discuss your experience and have an opportunity to make it right. Thank you! Warm regards, Tim Hortons Guest Care

Khalid Khalid (13 reviews)

25 May 2026

Source: Google

2.3

The food is not bad the atmosphere is ok It's just the service is garbage. There's this employee every time I walk in. Normally I just act normal but I try to act kind and then she acts always angry. She always has a grumpy face. She's not kind and instead of just giving you your order they just slide and then they look at you up and down I was with my friends they all ordered and I had just ordered. I was waiting and in a very rude manner. She told me leave because you didn't order. All of you have to order if you want to stay I told her I just ordered. She's like oh I just say this to everyone. I'm like okay. I only go there because the food's not bad. It's just the service is terrible. Usually I just order from the machine and just pick it up without even looking at them

Restaurant response

Response added on 25 May 2026

Hi Khalid, We’re sorry to hear that your visit didn’t go as expected. If you’re open to sharing more details, please visit help.timhortons.ca/hc/en-ca, we’d truly appreciate the opportunity to make it right. Warm regards, Tim Hortons Guest Care

hamza ahmed (11 reviews)

11 May 2026

Source: Google

4.3

The manger was super rude to me and my friends

Restaurant response

Response added on 12 May 2026

Hi hamza, Thanks for sharing your thoughts with us, we always love hearing from valued Guests. If you’d like to tell us more about your experience, please visit help.timhortons.ca/hc/en-ca. Thank you and have a great day, Tim Hortons Guest Care

Eva (3 reviews)

9 May 2026

Source: Google

2.3

This morning, I bought a Farmer’s Wrap, and the tortilla was moldy. My daughter had already eaten half of it before we noticed.

Restaurant response

Response added on 10 May 2026

Hello Eva, We’re sorry your experience wasn’t up to our usual standards, and we’d really like to learn more so we can improve. When you have a moment, please reach out to our Guest Care team at help.timhortons.ca/hc/en-ca Warm regards, Tim Hortons Guest Care

Valerie Martel (2 reviews)

8 May 2026

Source: Google

1.0

I never got an order right at this Tim It’s a bit frustrating That was my last review Today I get to have spoiled milk coffee and hard rock sandwich The management really has to intervene before someone gets sick

Restaurant response

Hi Valerie, Your review is very concerning to us. We would appreciate it if you would contact our Guest Care team by filling out the form at https://www.timhortons.ca/contact-us. Warm regards, Tim Hortons Guest Care

OFIQ Canada (238 reviews)

13 Apr 2026

Source: Google

5.0

Newly renovated with a hockey theme! Very quick service at the drive thru or in the store. Spacious and clean. They have a drive through and self-order machines.

Restaurant response

Hi OFIQ, we're sorry to hear this! Please reach out to us at 1-888-601-1616 or contact us at https://timhortons-web.app.link/e/support so we can learn more about your experience. If you give us the chance, we’d love the opportunity to resolve this.

L F (6 reviews)

10 Apr 2026

Source: Google

3.3

I did not initially intend to leave a review, but after multiple experiences, I feel it is important to share this feedback. The food is consistently delicious, and the space itself is beautiful and inviting. Unfortunately, the quality of service does not reflect the same standard. On several occasions, I have witnessed and personally experienced behavior from a staff member that is deeply concerning. During one visit, I saw her raise her voice at an elderly woman who had politely requested a replacement coffee due to visible grounds in her drink. Rather than addressing the issue respectfully, the situation was handled in a way that felt unnecessarily hostile and dismissive. Additionally, she spoke loudly and disrespectfully about the customer to her colleagues, which was uncomfortable to witness. During my most recent visit, I had a similar experience. While waiting briefly for a friend in the restroom area, we were approached in a manner that felt confrontational and unwelcoming, as though we were not allowed to be there. Comments were made toward us that came across as rude and presumptive. Although we intended to purchase food and stay, the tone and approach used made us feel uncomfortable enough to leave. I understand that customer service roles can be demanding, but respectful communication should always remain a priority. This establishment has great potential and offers a wonderful atmosphere and food, which is why it is disappointing that the service detracts from the overall experience. I hope this feedback is taken constructively, as this is truly a place that could excel with a more positive and professional approach to customer interactions.

Arie (87 reviews)

31 Mar 2026

Source: Google

5.0

Definitely happy they have Almond or Oat milk. Now, all they need is to start adding some solid Plant Based options.

Eileen Karpman (38 reviews)

30 Mar 2026

Source: Google

5.0

Just stopped by and the place is beautiful and very well designed. I just hope the clientele will keep it clean and treat it with respect.

Restaurant response

Response added on 30 Mar 2026

Thanks Eileen! We are incredibly grateful that you took the time out to leave us this note. Tim Hortons puts guest satisfaction as top priority and works hard to earn positive feedback from great folks like you! Warm regards, Tim Hortons Guest Care

Adriano Carbajal Osorio (1 review)

1 Mar 2026

Source: Google

1.0

The place is horrible I ordered a sandwich with bacon and cheese and egg and the sandwich had the eggshell it was very disgusting and the bacon was not well cooked

Restaurant response

Response added on 1 Mar 2026

Hi Adriano, I am sorry for your latest experience with us. We invite you to contact our Guest Care team by filling out the form at help.timhortons.ca/hc/en-ca so we can discuss your experience and have an opportunity to make it right. Thank you! Warm regards, Tim Hortons Guest Care

Sac1229 (2 reviews)

18 Feb 2026

Source: Google

1.0

I came today with my group we were literally talking on a low voice and we all had to buy something because the lady said “its the rules” and then only 4 pf us were sitting and she wanted to kick us out even after we paid each one for our food even if we tried to be kind but she literally insulted us and when she spoke disrespectfully to us while looking at my black friend.

Restaurant response

Response added on 18 Feb 2026

Hi, I am sorry for your latest experience with us. We invite you to contact our Guest Care team by filling out the form at help.timhortons.ca/hc/en-ca so we can discuss your experience and have an opportunity to make it right. Thank you! Warm regards, Tim Hortons Guest Care

Valery Zahory Galván Jiménez

16 Feb 2026

Source: Google

1.7

there’s a racist,i can’t believe ppl still being racist in this days,it’s really sad. the manager is racist she kicked me bc im mexican and my black friends and she was screaming that she is racist and didnt want us to be there,hope she stop working there.

Restaurant response

Response added on 16 Feb 2026

Hello Valery, We’re sorry your experience wasn’t up to our usual standards, and we’d really like to learn more so we can improve. When you have a moment, please reach out to our Guest Care team at help.timhortons.ca/hc/en-ca Warm regards, Tim Hortons Guest Care

Mark Eccles (4 reviews)

27 Jan 2026

Source: Google

5.0

Look at the broken seats next to the window and then ask about the owner's thoughts of the store. They could not spend the money to fix that, what else is there that we can't see they are not fixing because it is too expensive?

Restaurant response

Response added on 27 Jan 2026

Hello Mark, Thanks for taking the time to share your feedback. We’re sorry to hear your experience fell short, and we’d love to learn more about what happened. Please reach out at help.timhortons.ca/hc/en-ca so we can do better next time. Warm regards, Tim Hortons Guest Care