Reviews for Tim Hortons - Restoenligne.com

Name: Tim Hortons
Address: 11 Robinson Lane, Pembroke, Quebec, K8A 0A5
Telephone: 6137328888
Rating: 4.1

Melissa (1 review)

22 Feb 2026

Source: Google

5.0

The people at Tim Hortons are always so nice and welcoming. They make every visit pleasant with their friendly smiles and helpful attitude. It’s clear they genuinely care about making customers feel appreciated

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Restaurant response

Response added on 22 Feb 2026

Hi Melissa, Thank you for the wonderful review and for sharing your experience. We’re delighted to know we met your expectations, our priority is customer service and we are ecstatic that we met that mark! Kind folks like you make our job a pleasure. Warm regards, Tim Hortons Guest Care

Ghost Pants 2000 (2 reviews)

22 Feb 2026

Source: Google

1.0

Today I had the worst experience at a tim Hortons I've ever had. I went to get an iced chai latte and when it was served to me, I burned my hand a little. That's not supposed to happen with a ICED drink. We waited for like 30 minutes for a replacement drink and we never received one. The store was too busy to be able to get anyone's attention so I left without a drink and without a refund. As a food service worker, I have a lot of understanding for the struggle that can occur during a rush, however I would never make a hot latte and put it in a plastic cup, pop some ice in, and blame the melting ice on how hot the temperature of the building is. This is disgusting behavior and a horrible display of customer service. This establishment should be ashamed of this behavior.

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Restaurant response

Response added on 22 Feb 2026

Hi, I am sorry for your latest experience with us. We invite you to contact our Guest Care team by filling out the form at help.timhortons.ca/hc/en-ca so we can discuss your experience and have an opportunity to make it right. Thank you! Warm regards, Tim Hortons Guest Care

Avinash Verma (2 reviews)

15 Feb 2026

Source: Google

5.0

Good food & good seevices

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Restaurant response

Response added on 16 Feb 2026

Thank you Avinash! We are incredibly grateful that you took the time out to leave us this positive note. Tim Hortons team is always striving to make every guest experience a positive one. Warm regards, Tim Hortons Guest Care

Ashley Suarez

15 Feb 2026

Source: Google

5.0

good and fast service, all the crews are nice

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Restaurant response

Response added on 16 Feb 2026

Thanks Ashley! We’re truly grateful for your positive feedback. Knowing you had a great experience makes our day, thank you for choosing Tim Hortons! Warm regards, Tim Hortons Guest Care

Jude Allen Caballero

15 Feb 2026

Source: Google

5.0

Good and fast service

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Restaurant response

Response added on 16 Feb 2026

Hi Jude, We are happy to hear you had a positive experience at Tims! Thank you for sharing your experience, feedback like yours keeps us motivated to do our best every day. Warm regards, Tim Hortons Guest Care

Kirandeep kaur (3 reviews)

15 Feb 2026

Source: Google

5.0

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Restaurant response

Response added on 20 Jul 2025

Hi Kirandeep, We are happy to hear you had a positive experience at Tim Hortons! We value your input and encourage you to let us know more details about your experience with us. Warm regards, Tim Hortons Guest Care

Miriam Salceda (1 review)

15 Feb 2026

Source: Google

5.0

I have great experience🥰. See yah next time🤭

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Restaurant response

Response added on 16 Feb 2026

Hi Miriam, Thank you for the wonderful review and for sharing your experience. We’re delighted to know we met your expectations, our priority is customer service and we are ecstatic that we met that mark! Kind folks like you make our job a pleasure. Warm regards, Tim Hortons Guest Care

Caden Moir (2 reviews)

14 Feb 2026

Source: Google

1.0

It’s a 2 lane drive through yet they were only answering and taking orders on 1 machine, which was the other machine from where I was in the drive through. So we decided to pull up to the window and let them know and they didn’t seem to care, and on top of that they had nothing in stock

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Restaurant response

Response added on 15 Feb 2026

Hi Caden, We’re truly sorry to hear about your experience. We would love the chance to make things right, please fill out the form at help.timhortons.ca/hc/en-ca so we can follow up. Warm regards, Tim Hortons Guest Care

Colleen Weeks (44 reviews)

21 Jan 2026

Source: Google

5.0

Our go to stop after a gig! Always good service here! Open 24 hours

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Restaurant response

Response added on 19 Jan 2026

Hi Colleen, We can't thank you enough for your kind review of Tim Hortons, and we can't wait to welcome you back soon! Warm regards, Tim Hortons Guest Care

Scott Brogan (17 reviews)

7 Jan 2026

Source: Google

2.3

Picked up lunch and was incredibly ill that evening.

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Restaurant response

Response added on 13 Nov 2025

Hi Scott, Your review is very concerning to us. We would appreciate it if you would contact our Guest Care team at help.timhortons.ca/hc/en-ca. Warm regards, Tim Hortons Guest Care

Jaime (163 reviews)

6 Jan 2026

Source: Google

3.7

Clean, but a bit busy. Never actually have sit-down inside for long, as I find it too busy. Otherwise, the cleanest and least busy Tim Hortons in Pembroke

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Tim Hortons

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