Restaurant profile

Tim Hortons

11 Robinson Lane · Pembroke · K8A 0A5 Add a photo
(613) 732-8888
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26 evaluations
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Tim Hortons
Tim Hortons 11 Robinson Lane, Pembroke
Menus Reviews Restaurant owner?
4.0
26 evaluations
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Review summary

What guests say about Tim Hortons

Customers especially appreciate the fast service, friendly staff, and the place being generally clean. Several reviews mention that orders are often fresh and well prepared, even when it is busy. However, a few customers mention uneven service during peak hours and occasional stock shortages. If you’re looking for a convenient Tim Hortons with a welcoming team, this one often seems to do the job well, but there can be some hiccups.

Summary based on 26 reviews.

Reviews / Ratings for Tim Hortons

Photo of Irvin Macaraig
24 May 2026
Source: Google
5.0

The service and the food was good. The staff are all friendly especially the manager name Mike

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Restaurant response
Response added on 25 May 2026
Hi Irvin, Thank you for the wonderful review and for sharing your experience. We’re delighted to know we met your expectations, our priority is customer service and we are ecstatic that we met that mark! Kind folks like you make our job a pleasure. Warm regards, Tim Hortons Guest Care
Photo of Lenie Evangelista
24 May 2026
Source: Google
5.0

Despite the store being busy, I still had a good experience. The staff stayed friendly, organized, and helpful throughout my visit.

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Restaurant response
Response added on 25 May 2026
Hi Lenie, Thank you for the wonderful review and for sharing your experience. We’re delighted to know we met your expectations, our priority is customer service and we are ecstatic that we met that mark! Kind folks like you make our job a pleasure. Warm regards, Tim Hortons Guest Care
Photo of Lindsay St Amour
24 May 2026
Source: Google
1.0

Out of eggs, wasnt able to get anything i wanted. Don't go here they're always out of what you want

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Restaurant response
Response added on 25 May 2026
Hello Lindsay, We’re sorry your experience wasn’t up to our usual standards, and we’d really like to learn more so we can improve. When you have a moment, please reach out to our Guest Care team at help.timhortons.ca/hc/en-ca Warm regards, Tim Hortons Guest Care
Photo of jagmeet singh
23 May 2026
Source: Google
5.0

Good service

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Restaurant response
Hi jagmeet, Thank you so much! Tim Hortons is so appreciative you took the time to leave us such a positive review. We look forward to your future experiences and your continued loyalty! Warm regards, Tim Hortons Guest Care
Photo of Frédéric Guénette
23 May 2026
Source: Google
2.0

No donuts as usual

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Restaurant response
Response added on 24 May 2026
Hi Frédéric, I am sorry for your latest experience with us. We invite you to contact our Guest Care team by filling out the form at help.timhortons.ca/hc/en-ca so we can discuss your experience and have an opportunity to make it right. Thank you! Warm regards, Tim Hortons Guest Care
Photo of M
18 May 2026
Source: Google
5.0

Great location! Always friendly staff and the food is ready quick. It is the perfect spot to get a quick bite to eat with ample seating available.

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Restaurant response
Response added on 18 May 2026
Thanks! We’re truly grateful for your positive feedback. Knowing you had a great experience makes our day, thank you for choosing Tim Hortons! Warm regards, Tim Hortons Guest Care
Photo of Harvaterah (“VLOG”)
17 May 2026
Source: Google
5.0

Store clean and fast service 👍 mike has a good service and i got what i ordered correctly and good

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Restaurant response
Response added on 17 May 2026
Hi, We are happy to hear you had a positive experience at Tims! Thank you for sharing your experience, feedback like yours keeps us motivated to do our best every day. Warm regards, Tim Hortons Guest Care
Photo of Nathalie Bourque
10 May 2026
Source: Google
1.7

Everyday, I get 1 extra large French Vanilla and 1 large decaf because asking for half and half seems to be very hard to understand... So, if I want half and half why do I order xlarge and large... well because they are in such a hurry to get rid of you that they don't take the time to fill the cup... see picture... everyday, I get a large portion in a xtra large cup! ... yet, I pay for xlarge..! Yes... French vanilla foams... either wait 15 sec for it to go down or get ride of the foam to fill it properly... either way, not my problem... If I pay for xlarge, I want it filled properly! yes, I have mentioned it, no, they just don't care!

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Photo of Hershey Moraleda
3 May 2026
Source: Google
5.0

Always got my food fresh and hot drinks is perfect. Amazing staff and spotless store in town.

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Restaurant response
Response added on 3 May 2026
Hi Hershey, Thank you for the wonderful review and for sharing your experience. We’re delighted to know we met your expectations, our priority is customer service and we are ecstatic that we met that mark! Kind folks like you make our job a pleasure. Warm regards, Tim Hortons Guest Care
Photo of Jaci Pribish
29 Apr 2026
Source: Google
5.0

I’m a daily to twice daily regular. The people here are just the best. Hannah, ginger, Ava, and unfortunately I have the memory of a goldfish but there is also a male manager, and 2 other men there that always remember my order just by the sound of my voice. They are phenomenal here. My stuff Is always fresh and perfect. I can’t even think of one trip where I left upset. They also have good speed in the drive through even if cars are to the road. Great team here. Great staff. Great experience.

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Restaurant response
Response added on 29 Apr 2026
Thanks Jaci! We’re truly grateful for your positive feedback. Knowing you had a great experience makes our day, thank you for choosing Tim Hortons! Warm regards, Tim Hortons Guest Care
Photo of Zac Callan
28 Apr 2026
Source: Google
2.7

Ginger needs to be fired or moved out of cash. She always has an attitude about her and acts like being there is a waste of her time. You can hand her money and she'll go out of her way to place your change on the far side of the counter. And don't bother asking anything of her if she's upset.

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Photo of Bryan Linkletter
15 Apr 2026
Source: Google
5.0

Clean

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Photo of j cross
9 Apr 2026
Source: Google
5.0

Fine.... no surprises

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Restaurant response
Response added on 9 Apr 2026
Thanks! We’re truly grateful for your positive feedback. Knowing you had a great experience makes our day, thank you for choosing Tim Hortons! Warm regards, Tim Hortons Guest Care
Photo of harsh bhatt
5 Apr 2026
Source: Google
5.0

I visited in busy time and I must say the store was so clean. And the staff is so polite and friendly.. they handled the customers very well.. I will come again to this time for sure

Restaurant response
Response added on 6 Apr 2026
Hi, Thank you for the wonderful review and for sharing your experience. We’re delighted to know we met your expectations, our priority is customer service and we are ecstatic that we met that mark! Kind folks like you make our job a pleasure. Warm regards, Tim Hortons Guest Care
Photo of Bryan
15 Mar 2026
Source: Google
5.0

Incredibly friendly staff, best service of any time hortons I've been to

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Restaurant response
Response added on 15 Mar 2026
Thank you Bryan! We are incredibly grateful that you took the time out to leave us this positive note. Tim Hortons team is always striving to make every guest experience a positive one. Warm regards, Tim Hortons Guest Care
Photo of Melissa
22 Feb 2026
Source: Google
5.0

The people at Tim Hortons are always so nice and welcoming. They make every visit pleasant with their friendly smiles and helpful attitude. It’s clear they genuinely care about making customers feel appreciated

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Restaurant response
Response added on 22 Feb 2026
Hi Melissa, Thank you for the wonderful review and for sharing your experience. We’re delighted to know we met your expectations, our priority is customer service and we are ecstatic that we met that mark! Kind folks like you make our job a pleasure. Warm regards, Tim Hortons Guest Care
Photo of Ghost Pants 2000
22 Feb 2026
Source: Google
1.0

Today I had the worst experience at a tim Hortons I've ever had. I went to get an iced chai latte and when it was served to me, I burned my hand a little. That's not supposed to happen with a ICED drink. We waited for like 30 minutes for a replacement drink and we never received one. The store was too busy to be able to get anyone's attention so I left without a drink and without a refund. As a food service worker, I have a lot of understanding for the struggle that can occur during a rush, however I would never make a hot latte and put it in a plastic cup, pop some ice in, and blame the melting ice on how hot the temperature of the building is. This is disgusting behavior and a horrible display of customer service. This establishment should be ashamed of this behavior.

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Restaurant response
Response added on 22 Feb 2026
Hi, I am sorry for your latest experience with us. We invite you to contact our Guest Care team by filling out the form at help.timhortons.ca/hc/en-ca so we can discuss your experience and have an opportunity to make it right. Thank you! Warm regards, Tim Hortons Guest Care
Photo of Avinash Verma
15 Feb 2026
Source: Google
5.0

Good food & good seevices

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Restaurant response
Response added on 16 Feb 2026
Thank you Avinash! We are incredibly grateful that you took the time out to leave us this positive note. Tim Hortons team is always striving to make every guest experience a positive one. Warm regards, Tim Hortons Guest Care
Photo of Ashley Suarez
15 Feb 2026
Source: Google
5.0

good and fast service, all the crews are nice

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Restaurant response
Response added on 16 Feb 2026
Thanks Ashley! We’re truly grateful for your positive feedback. Knowing you had a great experience makes our day, thank you for choosing Tim Hortons! Warm regards, Tim Hortons Guest Care
Photo of Jude Allen Caballero
15 Feb 2026
Source: Google
5.0

Good and fast service

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Restaurant response
Response added on 16 Feb 2026
Hi Jude, We are happy to hear you had a positive experience at Tims! Thank you for sharing your experience, feedback like yours keeps us motivated to do our best every day. Warm regards, Tim Hortons Guest Care
Photo of Miriam Salceda
15 Feb 2026
Source: Google
5.0

I have great experience🥰. See yah next time🤭

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Restaurant response
Response added on 16 Feb 2026
Hi Miriam, Thank you for the wonderful review and for sharing your experience. We’re delighted to know we met your expectations, our priority is customer service and we are ecstatic that we met that mark! Kind folks like you make our job a pleasure. Warm regards, Tim Hortons Guest Care
Photo of Caden Moir
14 Feb 2026
Source: Google
1.0

It’s a 2 lane drive through yet they were only answering and taking orders on 1 machine, which was the other machine from where I was in the drive through. So we decided to pull up to the window and let them know and they didn’t seem to care, and on top of that they had nothing in stock

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Restaurant response
Response added on 15 Feb 2026
Hi Caden, We’re truly sorry to hear about your experience. We would love the chance to make things right, please fill out the form at help.timhortons.ca/hc/en-ca so we can follow up. Warm regards, Tim Hortons Guest Care
Photo of Colleen Weeks
21 Jan 2026
Source: Google
5.0

Our go to stop after a gig! Always good service here! Open 24 hours

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Restaurant response
Hi Colleen, We can't thank you enough for your kind review of Tim Hortons, and we can't wait to welcome you back soon! Warm regards, Tim Hortons Guest Care
Photo of Scott Brogan
7 Jan 2026
Source: Google
2.3

Picked up lunch and was incredibly ill that evening.

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Restaurant response
Hi Scott, Your review is very concerning to us. We would appreciate it if you would contact our Guest Care team at help.timhortons.ca/hc/en-ca. Warm regards, Tim Hortons Guest Care
Photo of Jaime
6 Jan 2026
Source: Google
3.7

Clean, but a bit busy. Never actually have sit-down inside for long, as I find it too busy. Otherwise, the cleanest and least busy Tim Hortons in Pembroke

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Opening hours

Opening hours
  • Sunday 05:00 - 23:00
  • Monday 05:00 - 23:00
  • Tuesday 05:00 - 23:00
  • Wednesday 05:00 - 23:00
  • Thursday 05:00 - 23:00
  • Friday 05:00 - 23:00
  • Saturday 05:00 - 23:00

Features

Services
Dining room Food Delivery Take out Wheelchair accessible
Cooking Kinds
Vegetarian
Meal Kinds
Breakfast Brunch Dinner Lunch

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