Restaurant profile

Tim Hortons

100 Pembroke Street East · Pembroke · K8A 8A3 Add a photo
(613) 732-8700
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56 evaluations
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Tim Hortons
Tim Hortons 100 Pembroke Street East, Pembroke
Menus Reviews Restaurant owner?
4.7
56 evaluations
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Review summary

What guests say about Tim Hortons

The reviews are overwhelmingly positive, with an average rating of 4.7/5. Customers especially highlight the fast service, the welcoming and polite staff, as well as the coffee and meals, which are often fresh and well prepared. A few comments do mention order mistakes, inconsistent quality, and, at times, wait times that are too long.

Summary based on 56 reviews.

Reviews / Ratings for Tim Hortons

Photo of Trzetrzelewska Serilo
21 May 2026
Source: Google
5.0

Good service

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Restaurant response
Response added on 22 May 2026
Hi, Thank you so much for your kind words! We’re so happy to hear you enjoyed your visit, and we look forward to your future experiences and your continued loyalty! Warm regards, Tim Hortons Guest Care
Photo of Rose Roxanne
21 May 2026
Source: Google
2.3

The wait time just to order is absolutely ridiculous.

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Restaurant response
Response added on 21 May 2026
Hi Rose, We’re sorry to hear that your visit didn’t go as expected. If you’re open to sharing more details, please visit help.timhortons.ca/hc/en-ca, we’d truly appreciate the opportunity to make it right. Warm regards, Tim Hortons Guest Care
Photo of James Clark
20 May 2026
Source: Google
5.0

Amazing coffee and friendly service every time I visit! Their breakfast sandwiches are always fresh and delicious. Love stopping by here to kickstart my day!

Restaurant response
Response added on 20 May 2026
Thanks James! We’re truly grateful for your positive feedback. Knowing you had a great experience makes our day, thank you for choosing Tim Hortons! Warm regards, Tim Hortons Guest Care
Photo of Aaron Lauzon
12 May 2026
Source: Google
5.0

Great spot to get something before continuing on the long highways

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Restaurant response
Response added on 12 May 2026
Hi Aaron, We are happy to hear you had a positive experience at Tims! Thank you for sharing your experience, feedback like yours keeps us motivated to do our best every day. Warm regards, Tim Hortons Guest Care
Photo of JOSEN JAMES
10 May 2026
Source: Google
5.0

Thank you Gerald for making dine in experience wonderful.

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Restaurant response
Response added on 11 May 2026
Thanks! We’re truly grateful for your positive feedback. Knowing you had a great experience makes our day, thank you for choosing Tim Hortons! Warm regards, Tim Hortons Guest Care
Photo of Cheyenne Price
10 May 2026
Source: Google
5.0

Love the staff!

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Restaurant response
Response added on 11 May 2026
Thanks Cheyenne! We are incredibly grateful that you took the time out to leave us this note. Tim Hortons puts guest satisfaction as top priority and works hard to earn positive feedback from great folks like you! Warm regards, Tim Hortons Guest Care
Photo of Madison St.Amand-Haaima
10 May 2026
Source: Google
5.0

Always love coming in greeted with smiles and happiness everytime amazing service and fast.

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Restaurant response
Response added on 11 May 2026
Thanks Madison! We’re truly grateful for your positive feedback. Knowing you had a great experience makes our day, thank you for choosing Tim Hortons! Warm regards, Tim Hortons Guest Care
Photo of Paul Haugen
10 May 2026
Source: Google
4.7

This crew is amazing, they've been my caffeine supplier for over a year and memorize my order at this point, are always very nice and polite, and even start making my order sometimes before im at the cash. If you're a regular, they'll know you every time you come in. Can't praise them enough. Keep it up! 😎

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Restaurant response
Response added on 11 May 2026
Thanks Paul! We’re truly grateful for your positive feedback. Knowing you had a great experience makes our day, thank you for choosing Tim Hortons! Warm regards, Tim Hortons Guest Care
Photo of Kwyn Ny
5 May 2026
Source: Google
5.0

I received fast service from the friendly and accommodating staff, quicker than I expected

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Restaurant response
Hi, Thank you for the wonderful review and for taking the time to share your feedback with Tim Hortons. Our priority is customer service and we are ecstatic that we met that mark! Kind folks like you make our job a pleasure. Warm regards, Tim Hortons Guest Care
Photo of Jemmarie Salac
29 Apr 2026
Source: Google
5.0

The place is clean and the atmosphere is inviting, love the crew especially JUSTIN, and manager CHRIS we felt so welcomed. Love the tidbits.

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Restaurant response
Response added on 29 Apr 2026
Hi Jemmarie, We are happy to hear you had a positive experience at Tims! Thank you for sharing your experience, feedback like yours keeps us motivated to do our best every day. Warm regards, Tim Hortons Guest Care
Photo of Mary Joy Acerador
20 Apr 2026
Source: Google
5.0

Fast service even during rush hours and staff are always smiling.

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Restaurant response
Hi Mary, Thank you for the wonderful review and for taking the time to share your feedback with Tim Hortons. Our priority is customer service and we are ecstatic that we met that mark! Kind folks like you make our job a pleasure. Warm regards, Tim Hortons Guest Care
Photo of Julia MacDermaid
20 Apr 2026
Source: Google
5.0

Fast service and friendly staff!

Service
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Restaurant response
Response added on 20 Apr 2026
Hi Julia, Thank you for the wonderful review and for sharing your experience. We’re delighted to know we met your expectations, our priority is customer service and we are ecstatic that we met that mark! Kind folks like you make our job a pleasure. Warm regards, Tim Hortons Guest Care
Photo of Sidhraj Jadeja
19 Apr 2026
Source: Google
5.0

Great service

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Restaurant response
Response added on 19 Apr 2026
Thank you! We are incredibly grateful that you took the time out to leave us this positive note. Tim Hortons team is always striving to make every guest experience a positive one. Warm regards, Tim Hortons Guest Care
Photo of karla payba
19 Apr 2026
Source: Google
5.0

Excellent service

Service
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Atmosphere
Restaurant response
Hi karla, We are happy to hear you had a positive experience at Tims! We value your input and encourage you to let us know more details about your experience with us. Warm regards, Tim Hortons Guest Care
Photo of Chris Potter
11 Apr 2026
Source: Google
5.0

Managers and staff are great and always very friendly. Gentleman working the drive thru is always great

Service
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Atmosphere
Restaurant response
Response added on 11 Apr 2026
Thanks Chris! We are incredibly grateful that you took the time out to leave us this note. Tim Hortons puts guest satisfaction as top priority and works hard to earn positive feedback from great folks like you! Warm regards, Tim Hortons Guest Care
Photo of Akash S
5 Apr 2026
Source: Google
5.0

I been going here for past 2 years

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Photo of Liecel Dumpit
2 Apr 2026
Source: Google
5.0

Great choice of place to go after my classes and exams. Menu never disappoints me. Love it❤️❤️❤️

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Restaurant response
Response added on 2 Apr 2026
Hi Liecel, Thank you for the wonderful review and for sharing your experience. We’re delighted to know we met your expectations, our priority is customer service and we are ecstatic that we met that mark! Kind folks like you make our job a pleasure. Warm regards, Tim Hortons Guest Care
Photo of LJ
26 Mar 2026
Source: Google
5.0

very polite

Service
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Atmosphere
Restaurant response
Response added on 26 Mar 2026
Hi, Thank you for the wonderful review and for sharing your experience. We’re delighted to know we met your expectations, our priority is customer service and we are ecstatic that we met that mark! Kind folks like you make our job a pleasure. Warm regards, Tim Hortons Guest Care
Photo of krizza Gelaga
25 Mar 2026
Source: Google
5.0

I had an excellent experience at Tim Hortons today ! I was excited to try some of the new 2026 menu items, and everything I ordered was fresh , tasty and served quickly . shoutout to the team really appreciated the positive energy .

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Restaurant response
Response added on 25 Mar 2026
Hi krizza, Thank you for the wonderful review and for sharing your experience. We’re delighted to know we met your expectations, our priority is customer service and we are ecstatic that we met that mark! Kind folks like you make our job a pleasure. Warm regards, Tim Hortons Guest Care
Photo of jagmeet singh
22 Mar 2026
Source: Google
5.0

Very nice service

Service
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Atmosphere
Restaurant response
Hi jagmeet, We are so glad you enjoyed your visit to Tim Hortons! We appreciate you taking the time to leave such a great review and would love to learn more about your positive experience. Please feel free to share more feedback about your visit! Warm regards, Tim Hortons Guest Care
Photo of Tresha Joyce
17 Mar 2026
Source: Google
5.0

Love the frozen hot chocolate super refreshing and the Harvest Gourmet Quesadilla was also a standout. It was warm,flavorful and satisfying with a delicious plant-based filling that tasted fresh and well prepared. Overall i had a great experience and would definitely recommended this combo to anyone looking for something tasty and refreshing. Kee up the great work, Tim Hortons!

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Photo of Jennifer Smallman
11 Mar 2026
Source: Google
5.0

Tina always does an amazing job!

Service
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Restaurant response
Response added on 12 Mar 2026
Thanks Jennifer! We’re truly grateful for your positive feedback. Knowing you had a great experience makes our day, thank you for choosing Tim Hortons! Warm regards, Tim Hortons Guest Care
Photo of Mz Destiny
11 Mar 2026
Source: Google
2.0

Timmy's quality and service has changed over the years.. The coffee doesn't taste the same. I don't think they changed the milk or cream very often as I find I get milk floaters in my coffee or tea.

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Photo of Vincent kier Sosas
9 Mar 2026
Source: Google
5.0

I really enjoyed my visit today. The food was served hot and tasted great, and the staff were very welcoming and attentive. The service was quick despite the busy crowd, and the dining area was kept clean .Thank you for providing such a consistently good experience.

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Photo of Dona Varghese
8 Mar 2026
Source: Google
5.0

Efficient and reliable staff. Excellent customer service!!

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Restaurant response
Response added on 8 Mar 2026
Thank you Dona! We are incredibly grateful that you took the time out to leave us this positive note. Tim Hortons team is always striving to make every guest experience a positive one. Warm regards, Tim Hortons Guest Care

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Opening hours

Opening hours
  • Sunday Open 24 hours
  • Monday Open 24 hours
  • Tuesday Open 24 hours
  • Wednesday Open 24 hours
  • Thursday Open 24 hours
  • Friday Open 24 hours
  • Saturday Open 24 hours

Features

Services
Food Delivery Take out Wheelchair accessible
Cooking Kinds
Vegetarian
Meal Kinds
Breakfast Brunch Dinner Lunch

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