Tim Hortons

Harv (22 reviews)

26 May 2026

Source: Google

1.0

On May 26th around 7:30AM I was verbally insulted by an employee for simply asked for my drink iced instead of hot and then he blames me for not speaking louder even though I emphasized GLACÉ. Just remake it and don't complain the iced latte comes from a machine. You are not making it with an espresso machine. No one deserves to be verbally insulted for a mistake made by the OTHER person. I will be escalating this further to launch an investigation. I will NEVER step foot into a Tim Hortons again. NEVER!

Restaurant response

Response added on 26 May 2026

Hi, I am sorry for your latest experience with us. We invite you to contact our Guest Care team by filling out the form at help.timhortons.ca/hc/en-ca so we can discuss your experience and have an opportunity to make it right. Thank you! Warm regards, Tim Hortons Guest Care

Mehdi Brixi (1 review)

18 May 2026

Source: Google

5.0

Meriem is a good employee she helped a lot

Restaurant response

Response added on 19 May 2026

Thanks Mehdi! We’re truly grateful for your positive feedback. Knowing you had a great experience makes our day, thank you for choosing Tim Hortons! Warm regards, Tim Hortons Guest Care

Hayfae (12 reviews)

17 May 2026

Source: Google

5.0

Meryem was very helpful

Restaurant response

Response added on 17 May 2026

Thanks! We’re truly grateful for your positive feedback. Knowing you had a great experience makes our day, thank you for choosing Tim Hortons! Warm regards, Tim Hortons Guest Care

Salma Nekrachi (1 review)

16 May 2026

Source: Google

5.0

Meriem is so kind and cheerful she was very helpful

Restaurant response

Response added on 17 May 2026

Hi Salma, We are happy to hear you had a positive experience at Tims! Thank you for sharing your experience, feedback like yours keeps us motivated to do our best every day. Warm regards, Tim Hortons Guest Care

Gursimran Kaur (2 reviews)

9 May 2026

Source: Google

5.0

Great work maryam

Restaurant response

Response added on 9 May 2026

Thanks Gursimran! We’re truly grateful for your positive feedback. Knowing you had a great experience makes our day, thank you for choosing Tim Hortons! Warm regards, Tim Hortons Guest Care

Tiffany O (2 reviews)

9 May 2026

Source: Google

5.0

Miriam is the best

Restaurant response

Response added on 9 May 2026

Hi Tiffany, Thank you so much for your kind words! We’re so happy to hear you enjoyed your visit, and we look forward to your future experiences and your continued loyalty! Warm regards, Tim Hortons Guest Care

Louw Pretorius (24 reviews)

5 May 2026

Source: Google

1.0

They really shouldn’t allow you to make an order on the app for this location as they do not start preparing your order when you place it. They wait for you to ask for it before they start working on it which defeats the purpose. There’s not enough staff working here. No sense of urgency at all

Restaurant response

Response added on 5 May 2026

Hi, we’re really sorry to hear about your experience, that’s not what we aim for. When you have a moment, please reach out to our Guest Care team at help.timhortons.ca/hc/en-ca so we can look into this together. Warm regards, Tim Hortons Guest Care

meryem assalhi (1 review)

4 Apr 2026

Source: Google

5.0

Top

Restaurant response

Response added on 5 Apr 2026

Thank you meryem! We are incredibly grateful that you took the time out to leave us this positive note. Tim Hortons team is always striving to make every guest experience a positive one. Warm regards, Tim Hortons Guest Care

Mya Leacock (26 reviews)

15 Mar 2026

Source: Google

5.0

Maryam brightens my Sunday mornings! Thanks for the breakfast wrap!!

Azi Bepari (1 review)

14 Mar 2026

Source: Google

3.3

Great coffee and friendly service. A good spot for a quick snack and coffee break.

Restaurant response

Response added on 15 Mar 2026

Hi, We’re sorry to hear things weren’t quite perfect this time. Please visit us at help.timhortons.ca/hc/en-ca to share more, we'd love the chance to make it right. Warm regards, Tim Hortons Guest Care

John Sc (6 reviews)

8 Mar 2026

Source: Google

4.3

Mariam and Sandra are really nice people that make my day every time i see them to get my breakfast!

Restaurant response

Response added on 8 Mar 2026

Thanks John! We’re truly grateful for your positive feedback. Knowing you had a great experience makes our day, thank you for choosing Tim Hortons! Warm regards, Tim Hortons Guest Care

Chandavy My (4 reviews)

7 Mar 2026

Source: Google

5.0

very friendly employee maryem & good ice capp!

Restaurant response

Response added on 7 Mar 2026

Hi Chandavy, Thank you for the wonderful review and for sharing your experience. We’re delighted to know we met your expectations, our priority is customer service and we are ecstatic that we met that mark! Kind folks like you make our job a pleasure. Warm regards, Tim Hortons Guest Care

Sery (46 reviews)

19 Jan 2026

Source: Google

1.0

Management: look at all your 1-star reviews. You say you’re sorry blah blah blah, but why don’t you take a look at why customers dont like your food or your service. Instead of a canned response about how sorry you are, why don’t you actually make some changes so that your customers will maybe dislike your business a little less? Hire more people. Train them to actually care about their customers. Sell what you advertise on your menu. It is not rocket science. I’ll never buy anything from this place again. Don’t apologize. Don’t ask me to fill out any forms. Dont ask me to call an 800 number. I’m done with it. Edit: I told you not to ask me to fill out a form. And what do you do? Ask me to fill out a form. Another great example of how you listen to your customers.

Restaurant response

Response added on 19 Jan 2026

Hello Sery, We’re sorry your experience wasn’t up to our usual standards, and we’d really like to learn more so we can improve. When you have a moment, please reach out to our Guest Care team at help.timhortons.ca/hc/en-ca Warm regards, Tim Hortons Guest Care