Tim Hortons

Gertrude Rhodes

18 Mar 2026

Source: Google

1.0

Very rude, doesn’t understand anything. Repeated my order back to me then proceeded to give the wrong items. Serving me and talking to multiple other coworkers as my card is out of the window waiting to pay. Acted as if it was a problem when I kindly ask for the right donut. Isn’t the first time this happens.

Restaurant response

Response added on 18 Mar 2026

Hi Gertrude, We’re sorry to hear that your visit didn’t go as expected. If you’re open to sharing more details, please visit help.timhortons.ca/hc/en-ca, we’d truly appreciate the opportunity to make it right. Warm regards, Tim Hortons Guest Care

Adrean Lymper (1 review)

28 Feb 2026

Source: Google

2.0

Everything seems good excep that old and rude lady that works in the morning.

Restaurant response

Response added on 28 Feb 2026

Hi Adrean, we’re really sorry to hear about your experience, that’s not what we aim for. When you have a moment, please reach out to our Guest Care team at help.timhortons.ca/hc/en-ca so we can look into this together. Warm regards, Tim Hortons Guest Care

Ruth Mania Damus (2 reviews)

26 Feb 2026

Source: Google

5.0

My experience was very good, I really appreciate the costumer service.

Restaurant response

Response added on 26 Feb 2026

Hi Ruth, We are happy to hear you had a positive experience at Tims! Thank you for sharing your experience, feedback like yours keeps us motivated to do our best every day. Warm regards, Tim Hortons Guest Care

Kim-Kelly Dang (11 reviews)

21 Jan 2026

Source: Google

2.0

People are so rude over there, if you dont like working at Tim Hortons, just quit.

Restaurant response

Response added on 21 Jan 2026

Hi Kim-Kelly, We’re truly sorry to hear about your experience. We would love the chance to make things right, please fill out the form at help.timhortons.ca/hc/en-ca so we can follow up. Warm regards, Tim Hortons Guest Care