It’s so long to have your order or to get your order taken by an employee’s
Service
Atmosphere
Restaurant response
Response added on 21 Apr 2026
Hello Beatrice,
We’re sorry your experience wasn’t up to our usual standards, and we’d really like to learn more so we can improve. When you have a moment, please reach out to our Guest Care team at help.timhortons.ca/hc/en-ca
Warm regards, Tim Hortons Guest Care