Tim Hortons

shirel ohayon (3 reviews)

6 Feb 2026

Source: Google

5.0

I love Tim Hortons best coffee best workers Harman is a great employee.

Restaurant response

Response added on 8 Jan 2025

Hi shirel, We are happy to hear you had a positive experience at Tims! We value your input and encourage you to let us know more details about your experience with us. Warm regards, Tim Hortons Guest Care

varun khanna (5 reviews)

3 Feb 2026

Source: Google

5.0

Best service jessica

Restaurant response

Response added on 3 Feb 2026

Hi varun, Thank you so much for your kind words! We’re so happy to hear you enjoyed your visit, and we look forward to your future experiences and your continued loyalty! Warm regards, Tim Hortons Guest Care

Allan B (2 reviews)

30 Jan 2026

Source: Google

3.7

I am a regular and we always get excellent service from Jabaran. Unfortunately they hired a person who is is very obnoxious and rude she calls herself Jessica. When I was just trying to give my daughter hot chocolate this what appears to be short tanned black hair woman say sarcastically "OK bye sir hurry up we have other customers to serve." And yes i did respond to this sarcasm. But none of this would have happened if she would have romaine professional. Need to hire more people like Jabaran.

Rizal Mahmud (2 reviews)

27 Jan 2026

Source: Google

5.0

Great service at this Tim Hortons . Friendly staff, quick order, and everything was fresh. The manager and team are doing a solid job.

Restaurant response

Response added on 28 Jan 2026

Hi Rizal, We are happy to hear you had a positive experience at Tims! Thank you for sharing your experience, feedback like yours keeps us motivated to do our best every day. Warm regards, Tim Hortons Guest Care

Aiden Logasy (4 reviews)

24 Jan 2026

Source: Google

5.0

I was served with a very good customer service, it was fast and they are very nice.

Restaurant response

Response added on 24 Jan 2026

Hi Aiden, Thank you for the wonderful review and for sharing your experience. We’re delighted to know we met your expectations, our priority is customer service and we are ecstatic that we met that mark! Kind folks like you make our job a pleasure. Warm regards, Tim Hortons Guest Care

miriam amar (7 reviews)

22 Jan 2026

Source: Google

1.0

As a regular customer on the road, I’ve had repeated issues with this specific Tim Hortons location. The quality of both the food and service is consistently poor. The employees often rush you, don’t listen to your order properly, and what you receive never matches what you asked for. I’ve been left frustrated multiple times—nothing fresh, nothing correct, and certainly not the service a paying customer should expect.

Restaurant response

Response added on 22 Jan 2026

Hi miriam, we’re really sorry to hear about your experience, that’s not what we aim for. When you have a moment, please reach out to our Guest Care team at help.timhortons.ca/hc/en-ca so we can look into this together. Warm regards, Tim Hortons Guest Care

Niki Han (1 review)

20 Jan 2026

Source: Google

5.0

Anis is a very good worker

Restaurant response

Response added on 20 Jan 2026

Hi Niki, Thank you so much for your kind words! We’re so happy to hear you enjoyed your visit, and we look forward to your future experiences and your continued loyalty! Warm regards, Tim Hortons Guest Care

Emma Sabbagh (5 reviews)

15 Jan 2026

Source: Google

5.0

AMAZING SERVICE FOOD SO GOOD I ALMOST CRIED THANK U SO MUCH FOR THIS OLACE

Restaurant response

Response added on 15 Jan 2026

Hi Emma, Thank you for the wonderful review and for sharing your experience. We’re delighted to know we met your expectations, our priority is customer service and we are ecstatic that we met that mark! Kind folks like you make our job a pleasure. Warm regards, Tim Hortons Guest Care

liora hazan (3 reviews)

15 Jan 2026

Source: Google

1.0

Hands down the WORST time horrors I’ve ever been to that I had to make a review about it. I have never had 1 good experience at this Tim Hortons they need to be shut down. They care more about service speed than actual service. The food is cold and disgusting, coffees are not made properly and orders are consistently wrong. Either change managers or shut down, this lady at the drive through is horrible and so is the team

Eden Simhon (3 reviews)

14 Jan 2026

Source: Google

5.0

so good service is great

Restaurant response

Response added on 8 Jan 2025

Thanks Eden! We are incredibly grateful that you took the time out to leave us this note. Our company values customer satisfaction as a top priority and we are committed to our customers. Warm regards, Tim Hortons Guest Care

Ryan wilson (1 review)

13 Jan 2026

Source: Google

1.0

Very bad experience at this Tim Hortons. The service was chaotic and poorly managed. The manager, Jessica, was particularly disappointing: disrespectful attitude, poor communication, and no sense of responsibility. Instead of improving the situation, her behavior made it worse. It’s unfortunate, as poor management directly affects the customer experience. I do not recommend this location

Restaurant response

Response added on 14 Jan 2026

Hi Ryan, We’re sorry to hear that your visit didn’t go as expected. If you’re open to sharing more details, please visit help.timhortons.ca/hc/en-ca, we’d truly appreciate the opportunity to make it right. Warm regards, Tim Hortons Guest Care

Evans Vogas (27 reviews)

9 Jan 2026

Source: Google

1.0

I’ve tried this Tim Hortons on St-Louis many times, and unfortunately my morning experiences have been consistently terrible. The same morning manager is always there, and the service is horrible. She comes across as arrogant and genuinely doesn’t seem to care about customers. When I see that she’s working, I honestly just drive away without ordering. Service in the morning is always very slow, and orders are frequently wrong. Even a simple order never seems to be done correctly, which is extremely frustrating. That said, the evening staff is a completely different story. The service is much better, faster, and more pleasant. Evening visits deserve a solid 4-star rating. Overall, mornings are a 1-star experience, evenings are a 4-star. I really hope Tim Hortons Canada looks into this, because the difference in service depending on the time of day is huge.

Restaurant response

Response added on 10 Jan 2026

Hi Evans, We’re sorry to hear that your visit didn’t go as expected. If you’re open to sharing more details, please visit help.timhortons.ca/hc/en-ca, we’d truly appreciate the opportunity to make it right. Warm regards, Tim Hortons Guest Care

N John (3 reviews)

6 Jan 2026

Source: Google

1.0

I had an experience yesterday with Fedwa not sure of the spelling. She was very rude and condescending. This location won the prize for the worst Tim Hortins experience ever

Restaurant response

Response added on 7 Jan 2026

Hello, We’re sorry your experience wasn’t up to our usual standards, and we’d really like to learn more so we can improve. When you have a moment, please reach out to our Guest Care team at help.timhortons.ca/hc/en-ca Warm regards, Tim Hortons Guest Care

Jeffrey Acosta (200 reviews)

6 Jan 2026

Source: Google

1.3

Dirty slow and not cook well

Restaurant response

Response added on 6 Jan 2026

Hi Jeffrey, I am sorry for your latest experience with us. We invite you to contact our Guest Care team by filling out the form at help.timhortons.ca/hc/en-ca so we can discuss your experience and have an opportunity to make it right. Thank you! Warm regards, Tim Hortons Guest Care

Najla Mohmand (28 reviews)

4 Jan 2026

Source: Google

5.0

The drive through he is nice .

Restaurant response

Response added on 5 Jan 2026

Thanks Najla! We are incredibly grateful that you took the time out to leave us this positive note. Our company values customer satisfaction and are committed to serving our customers in the best way possible. Warm regards, Tim Hortons Guest Care

Quan Leung (4 reviews)

4 Jan 2026

Source: Google

1.0

They have a sign in parking lot for breakfast special. When you go in and try to order it, the staff said its not available and it only starts the next day. I told the staff that you should not have put up the sign if its not available. False advertising which is surprising for a corporate brand.

Restaurant response

Response added on 4 Jan 2026

Hi Quan, I am sorry for your latest experience with us. We invite you to contact our Guest Care team by filling out the form at help.timhortons.ca/hc/en-ca so we can discuss your experience and have an opportunity to make it right. Thank you! Warm regards, Tim Hortons Guest Care

Ro (30 reviews)

2 Jan 2026

Source: Google

1.0

It was not 24/7 hours not posted proerly for holidays!!! Tim hortons used to be good in 2007!!! I wish i had my old timies back

Restaurant response

Response added on 1 Jan 2026

Hi, Your review is very concerning to us. We would appreciate it if you would contact our Guest Care team by filling out the form at help.timhortons.ca/hc/en-ca. Warm regards, Tim Hortons Guest Care