Tim Hortons

MT514 (51 reviews)

24 Mar 2026

Source: Google

1.0

THEY HAVE RATS!!! I was in the drive through window looking through and saw a mouse/rat running around. They seemed to be closed; nobody was answering the drive through but the lights were still on and there was food out everywhere I wish I could have filmed the mice

Restaurant response

Response added on 25 Mar 2026

Hi, I am sorry for your latest experience with us. We invite you to contact our Guest Care team by filling out the form at help.timhortons.ca/hc/en-ca so we can discuss your experience and have an opportunity to make it right. Thank you! Warm regards, Tim Hortons Guest Care

Samy Ferza (34 reviews)

20 Mar 2026

Source: Google

1.0

They put 2 times a muffins from the flor in the oven again. Disgusting

Restaurant response

Response added on 21 Mar 2026

Hello Samy, Thanks for taking the time to share your feedback. We’re sorry to hear your experience fell short, and we’d love to learn more about what happened. Please reach out at help.timhortons.ca/hc/en-ca so we can do better next time. Warm regards, Tim Hortons Guest Care

Narenderkaur Banoth

19 Mar 2026

Source: Google

5.0

Super super super Just love the service

Kirsten Hope Desamito (2 reviews)

19 Mar 2026

Source: Google

1.0

Whoever the hispanic lady that was in the drive thru was so rude. I was trying to tell them that they missed something in my order but she kept dismissing me and saying “bye”. thankfully the person taking the order was kind enough to remember the error.

Vandana Dhillon (7 reviews)

15 Mar 2026

Source: Google

1.0

I have very bad experiences with this location many times, I am living near by to this location . Today’s experience was extremely bad, I have put a case to food inspector, today I bought Tim bits and donut for my two years old daughter. The moment she eat that she started throwing it vomiting, when I checked the food it smells nasty and tastes sour. Don’t go to this location They sell old food and don’t care about people health. I complained at their official website but didn’t get any response., now I have email all evidence to food inspector in montreal

Restaurant response

Response added on 15 Mar 2026

Hi Vandana, I am sorry for your latest experience with us. We invite you to contact our Guest Care team by filling out the form at help.timhortons.ca/hc/en-ca so we can discuss your experience and have an opportunity to make it right. Thank you! Warm regards, Tim Hortons Guest Care

Sergio G.Wiser (35 reviews)

10 Mar 2026

Source: Google

1.3

There was no hot chocolate, neither white nor dark. Then I told the vendor I wanted green tea and he gave me lemonade. Terrible service.

Restaurant response

Response added on 10 Mar 2026

Hi Sergio, I am sorry for your latest experience with us. We invite you to contact our Guest Care team by filling out the form at help.timhortons.ca/hc/en-ca so we can discuss your experience and have an opportunity to make it right. Thank you! Warm regards, Tim Hortons Guest Care

N A (7 reviews)

5 Mar 2026

Source: Google

1.0

The lady she is Spanish she might not drink coffee in her life and she never make fresh coffee always she is at drive thru she gave not fresh coffee dark rost coffee from late night I told her many time she argues someone please teach her how to do her job and do services disgusting coffee always wasted my money

Eurique Lowe

3 Mar 2026

Source: Google

4.0

Cool

Berson Charles (45 reviews)

3 Mar 2026

Source: Google

2.0

I had a very disappointing experience at this Tim Hortons location. I placed a mobile order for drive-thru pickup. When I pulled up, the employee asked for the order number. I couldn’t immediately locate it in the app, so I gave her my name and politely asked where to find the number. Instead of offering assistance, she rolled her eyes, shut the drive-thru window on me, and said that since I placed the order, I should be able to find the number myself. She even told her colleague not to help me. After searching through the app, I eventually found the number. I was then told, in a rude tone, to go park and wait at the front. When I went inside to pick up my order, I was surprised to learn that this employee is actually the manager. Customer service like this is unacceptable, especially from someone in a leadership role. This isn’t the first time I’ve experienced poor service at this location, but it is the first time I’ve felt compelled to write a review. As customers, we work hard for our money and expect to be treated with basic respect and professionalism. The food itself was okay, but the restaurant was not well maintained, which added to the overall negative impression. I hope management takes this feedback seriously and works toward improving the customer experience at this location.

Restaurant response

Response added on 3 Mar 2026

Hi Berson, I am sorry for your latest experience with us. We invite you to contact our Guest Care team by filling out the form at help.timhortons.ca/hc/en-ca so we can discuss your experience and have an opportunity to make it right. Thank you! Warm regards, Tim Hortons Guest Care

Bence Toth

2 Mar 2026

Source: Google

1.0

Horrible MANAGER. Hispanic manager is the rudest human being I've dealt with!!! I rarely leave reviews, but this experience at Tim Hortons was unreal. The manager on duty was completely unprofessional and downright rude. From the moment I stepped up to the counter, I was met with eye rolls, sighs, and a tone that screamed annoyance at just existing. When I asked a simple question about a menu item, the manager snapped at me, interrupted my order, and actually mocked me for not knowing what I wanted. My coffee was wrong, and when I politely pointed it out, I was told, “I don’t care. You wanted it, you got it. Maybe next time read better.” It felt less like a coffee shop and more like being interrogated by the world’s most bitter person. Totally unacceptable. I left frustrated, and I honestly can’t recommend this location if you expect any basic human decency.

Christian Jasmin (12 reviews)

28 Feb 2026

Source: Google

1.7

Everyone but this Mexican lady were nice in the drive-thru, we try to explain that they missed an order which wasn’t our fault but this woman kept saying okay next bye bye - but we were trying to get our order correct.

Twitter User (13 reviews)

27 Feb 2026

Source: Google

3.0

You tell them to put one sugar they put a loy

Restaurant response

Response added on 28 Feb 2026

Hi, I am sorry for your latest experience with us. We invite you to contact our Guest Care team by filling out the form at help.timhortons.ca/hc/en-ca so we can discuss your experience and have an opportunity to make it right. Thank you! Warm regards, Tim Hortons Guest Care

shirel ohayon (3 reviews)

6 Feb 2026

Source: Google

5.0

I love Tim Hortons best coffee best workers Harman is a great employee.

Restaurant response

Response added on 8 Jan 2025

Hi shirel, We are happy to hear you had a positive experience at Tims! We value your input and encourage you to let us know more details about your experience with us. Warm regards, Tim Hortons Guest Care

varun khanna (5 reviews)

3 Feb 2026

Source: Google

5.0

Best service jessica

Restaurant response

Response added on 3 Feb 2026

Hi varun, Thank you so much for your kind words! We’re so happy to hear you enjoyed your visit, and we look forward to your future experiences and your continued loyalty! Warm regards, Tim Hortons Guest Care

Allan B (2 reviews)

30 Jan 2026

Source: Google

3.7

I am a regular and we always get excellent service from Jabaran. Unfortunately they hired a person who is is very obnoxious and rude she calls herself Jessica. When I was just trying to give my daughter hot chocolate this what appears to be short tanned black hair woman say sarcastically "OK bye sir hurry up we have other customers to serve." And yes i did respond to this sarcasm. But none of this would have happened if she would have romaine professional. Need to hire more people like Jabaran.

Rizal Mahmud (2 reviews)

27 Jan 2026

Source: Google

5.0

Great service at this Tim Hortons . Friendly staff, quick order, and everything was fresh. The manager and team are doing a solid job.

Restaurant response

Response added on 28 Jan 2026

Hi Rizal, We are happy to hear you had a positive experience at Tims! Thank you for sharing your experience, feedback like yours keeps us motivated to do our best every day. Warm regards, Tim Hortons Guest Care

Aiden Logasy (4 reviews)

24 Jan 2026

Source: Google

5.0

I was served with a very good customer service, it was fast and they are very nice.

Restaurant response

Response added on 24 Jan 2026

Hi Aiden, Thank you for the wonderful review and for sharing your experience. We’re delighted to know we met your expectations, our priority is customer service and we are ecstatic that we met that mark! Kind folks like you make our job a pleasure. Warm regards, Tim Hortons Guest Care

miriam amar (7 reviews)

22 Jan 2026

Source: Google

1.0

As a regular customer on the road, I’ve had repeated issues with this specific Tim Hortons location. The quality of both the food and service is consistently poor. The employees often rush you, don’t listen to your order properly, and what you receive never matches what you asked for. I’ve been left frustrated multiple times—nothing fresh, nothing correct, and certainly not the service a paying customer should expect.

Restaurant response

Response added on 22 Jan 2026

Hi miriam, we’re really sorry to hear about your experience, that’s not what we aim for. When you have a moment, please reach out to our Guest Care team at help.timhortons.ca/hc/en-ca so we can look into this together. Warm regards, Tim Hortons Guest Care

Niki Han (1 review)

20 Jan 2026

Source: Google

5.0

Anis is a very good worker

Restaurant response

Response added on 20 Jan 2026

Hi Niki, Thank you so much for your kind words! We’re so happy to hear you enjoyed your visit, and we look forward to your future experiences and your continued loyalty! Warm regards, Tim Hortons Guest Care

Emma Sabbagh (5 reviews)

15 Jan 2026

Source: Google

5.0

AMAZING SERVICE FOOD SO GOOD I ALMOST CRIED THANK U SO MUCH FOR THIS OLACE

Restaurant response

Response added on 15 Jan 2026

Hi Emma, Thank you for the wonderful review and for sharing your experience. We’re delighted to know we met your expectations, our priority is customer service and we are ecstatic that we met that mark! Kind folks like you make our job a pleasure. Warm regards, Tim Hortons Guest Care

liora hazan (3 reviews)

15 Jan 2026

Source: Google

1.0

Hands down the WORST time horrors I’ve ever been to that I had to make a review about it. I have never had 1 good experience at this Tim Hortons they need to be shut down. They care more about service speed than actual service. The food is cold and disgusting, coffees are not made properly and orders are consistently wrong. Either change managers or shut down, this lady at the drive through is horrible and so is the team

Eden Simhon (3 reviews)

14 Jan 2026

Source: Google

5.0

so good service is great

Restaurant response

Response added on 8 Jan 2025

Thanks Eden! We are incredibly grateful that you took the time out to leave us this note. Our company values customer satisfaction as a top priority and we are committed to our customers. Warm regards, Tim Hortons Guest Care

Ryan wilson (1 review)

13 Jan 2026

Source: Google

1.0

Very bad experience at this Tim Hortons. The service was chaotic and poorly managed. The manager, Jessica, was particularly disappointing: disrespectful attitude, poor communication, and no sense of responsibility. Instead of improving the situation, her behavior made it worse. It’s unfortunate, as poor management directly affects the customer experience. I do not recommend this location

Restaurant response

Response added on 14 Jan 2026

Hi Ryan, We’re sorry to hear that your visit didn’t go as expected. If you’re open to sharing more details, please visit help.timhortons.ca/hc/en-ca, we’d truly appreciate the opportunity to make it right. Warm regards, Tim Hortons Guest Care

Evans Vogas (27 reviews)

9 Jan 2026

Source: Google

1.0

I’ve tried this Tim Hortons on St-Louis many times, and unfortunately my morning experiences have been consistently terrible. The same morning manager is always there, and the service is horrible. She comes across as arrogant and genuinely doesn’t seem to care about customers. When I see that she’s working, I honestly just drive away without ordering. Service in the morning is always very slow, and orders are frequently wrong. Even a simple order never seems to be done correctly, which is extremely frustrating. That said, the evening staff is a completely different story. The service is much better, faster, and more pleasant. Evening visits deserve a solid 4-star rating. Overall, mornings are a 1-star experience, evenings are a 4-star. I really hope Tim Hortons Canada looks into this, because the difference in service depending on the time of day is huge.

Restaurant response

Response added on 10 Jan 2026

Hi Evans, We’re sorry to hear that your visit didn’t go as expected. If you’re open to sharing more details, please visit help.timhortons.ca/hc/en-ca, we’d truly appreciate the opportunity to make it right. Warm regards, Tim Hortons Guest Care

N John (3 reviews)

6 Jan 2026

Source: Google

1.0

I had an experience yesterday with Fedwa not sure of the spelling. She was very rude and condescending. This location won the prize for the worst Tim Hortins experience ever

Restaurant response

Response added on 7 Jan 2026

Hello, We’re sorry your experience wasn’t up to our usual standards, and we’d really like to learn more so we can improve. When you have a moment, please reach out to our Guest Care team at help.timhortons.ca/hc/en-ca Warm regards, Tim Hortons Guest Care