Tim Hortons
Tim Hortons 2160 Bd Décarie, Montréal
Review summary

What guests say about Tim Hortons

Reviews are mixed, with a decent average overall, but several customers report incomplete orders, missing items, and sometimes slow or unpleasant service. Other visitors, on the contrary, mention good service, friendly staff, and orders prepared quickly. As for the food and drinks, some appreciate the coffee and products, while others report quality issues, such as cold coffee or items that were poorly prepared.

Summary based on 28 reviews.
4.1
55 evaluations
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Reviews / Ratings for Tim Hortons

Photo of Suman
24 Oct 2026
Source: Google
5.0

Excellent service, everything perfect

Service
Cooking
Atmosphere
Logo of Tim Hortons
Restaurant response
Response added on 25 Oct 2026
Thanks! We’re truly grateful for your positive feedback. Knowing you had a great experience makes our day, thank you for choosing Tim Hortons! Warm regards, Tim Hortons Guest Care
Photo of Hargun Kaur
29 Aug 2026
Source: Google
5.0

The service was great. Visiting this place again for sure.

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Photo of Baani Kaur
29 Aug 2026
Source: Google
5.0

Really great service! The staff were very kind, friendly, and helpful. Had a great experience!

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Photo of Antoine Simon
27 Aug 2026
Source: Google
2.0

I usually never leave negative reviews right off the bat after ordering at a new location. I have been ordering at this location multiple times and the only thing that seems to get done properly is drinks. Theres always an issue with my order. Either it’s missing something or ingredients are missing or instructions are not followed specifically when ordering through the mobile app. Today is what pushed me to leave this review. Not only did half my order they didn't have what i ordered(which is okay i understand that later in the evening supply runs low) but the food was disgusting. My friend and i did separate orders and both of our wraps were horrible. The food tasted expired and had a nasty texture and the presentation was horrible. If you are to order from this Tim Hortons make sure you’re only getting a coffee or pastries!! I don’t have anything to say about the service however.

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Logo of Tim Hortons
Restaurant response
Response added on 29 Aug 2026
Hello Antoine, We’re sorry your experience wasn’t up to our usual standards, and we’d really like to learn more so we can improve. When you have a moment, please reach out to our Guest Care team at help.timhortons.ca/hc/en-ca Warm regards, Tim Hortons Guest Care
Photo of Simran Kaur
26 Aug 2026
Source: Google
5.0

Good service ❤️

Service
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Atmosphere
Photo of Neeraj Gautam
15 Aug 2026
Source: Google
1.0

They have all kind of excuse and they do not want customers to use their washroom If it is not in the condition to use get fix

Photo of Noah (Jackie ripper)
10 Aug 2026
Source: Google
5.0

Best French vanilla

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Logo of Tim Hortons
Restaurant response
Response added on 11 Aug 2026
Hi Noah, We are happy to hear you had a positive experience at Tims! Thank you for sharing your experience, feedback like yours keeps us motivated to do our best every day. Warm regards, Tim Hortons Guest Care
Photo of Anmolpreet kaur Bhinder
21 Jul 2026
Source: Google
5.0

One of the best tim Horton in the area such a friendly staff and quick service apart from being in such a small space the girl who serve me was harman she was really nice and friendly.

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Logo of Tim Hortons
Restaurant response
Response added on 22 Jul 2026
Thank you! We are incredibly grateful that you took the time out to leave us this positive note. Tim Hortons team is always striving to make every guest experience a positive one. Warm regards, Tim Hortons Guest Care
Photo of Bruno
16 Jul 2026
Source: Google
5.0

Good food

Service
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Atmosphere
Logo of Tim Hortons
Restaurant response
Response added on 16 Jul 2026
Thanks Bruno! We are incredibly grateful that you took the time out to leave us this note. Tim Hortons puts guest satisfaction as top priority and works hard to earn positive feedback from great folks like you! Warm regards, Tim Hortons Guest Care
Photo of Kathrien
16 Jul 2026
Source: Google
5.0

Good and fast service

Service
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Atmosphere
Logo of Tim Hortons
Restaurant response
Response added on 16 Jul 2026
Thank you Kathrien! We are incredibly grateful that you took the time out to leave us this positive note. Tim Hortons team is always striving to make every guest experience a positive one. Warm regards, Tim Hortons Guest Care
Photo of Harpreet Singh
5 Jul 2026
Source: Google
5.0

I had a wonderful experience ..the staff were polite and attentive the food was fresh and everything was served quickly

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Logo of Tim Hortons
Restaurant response
Hi Harpreet, Thank you so much for your kind words! We’re so happy to hear you enjoyed your visit, and we look forward to your future experiences and your continued loyalty! Warm regards, Tim Hortons Guest Care
Photo of Vicka Singh
5 Jul 2026
Source: Google
5.0

Excellent service! The staff were very friendly, my coffee was fresh, and my order was prepared quickly. The restaurant was clean and welcoming. I’ll definitely be coming back!”

Service
Cooking
Atmosphere
Logo of Tim Hortons
Restaurant response
Response added on 5 Jul 2026
Thanks Vicka! We are incredibly grateful that you took the time out to leave us this note. Tim Hortons puts guest satisfaction as top priority and works hard to earn positive feedback from great folks like you! Warm regards, Tim Hortons Guest Care
Photo of LemiMa11 LemiMa11
25 Jun 2026
Source: Google
5.0

Good experience

Service
Cooking
Atmosphere
Logo of Tim Hortons
Restaurant response
Response added on 25 Jun 2026
Thanks! We’re truly grateful for your positive feedback. Knowing you had a great experience makes our day, thank you for choosing Tim Hortons! Warm regards, Tim Hortons Guest Care
Photo of Phoebe
23 Jun 2026
Source: Google
4.7

Best service I ever received at a Tim Hortons!

Service
Cooking
Atmosphere
Logo of Tim Hortons
Restaurant response
Response added on 23 Jun 2026
Thanks Phoebe! We’re truly grateful for your positive feedback. Knowing you had a great experience makes our day, thank you for choosing Tim Hortons! Warm regards, Tim Hortons Guest Care
Photo of M M
22 Jun 2026
Source: Google
2.0

Disaster

Logo of Tim Hortons
Restaurant response
Response added on 22 Jun 2026
Hi, We’re sorry to hear that your visit didn’t go as expected. If you’re open to sharing more details, please visit help.timhortons.ca/hc/en-ca, we’d truly appreciate the opportunity to make it right. Warm regards, Tim Hortons Guest Care
Photo of Jass Kaur
18 Jun 2026
Source: Google
5.0

Amazing customer service

Service
Cooking
Atmosphere
Logo of Tim Hortons
Restaurant response
Response added on 19 Jun 2026
Hi Jass, Thank you so much for your kind words! We’re so happy to hear you enjoyed your visit, and we look forward to your future experiences and your continued loyalty! Warm regards, Tim Hortons Guest Care
Photo of Carlos Tang
9 Jun 2026
Source: Google
3.0

Some time they serve cold coffee.

Service
Cooking
Atmosphere
Logo of Tim Hortons
Restaurant response
Response added on 9 Jun 2026
Hi Carlos, Thank you so much for your kind words! We’re so happy to hear you enjoyed your visit, and we look forward to your future experiences and your continued loyalty! Warm regards, Tim Hortons Guest Care
Photo of Ishan Mittal
3 Jun 2026
Source: Google
5.0

The staff were warm, welcoming, and courteous throughout my visit. Overall, I had a very pleasant experience and thoroughly enjoyed my time at the restaurant.

Service
Cooking
Atmosphere
Logo of Tim Hortons
Restaurant response
Response added on 3 Jun 2026
Thanks Ishan! We’re truly grateful for your positive feedback. Knowing you had a great experience makes our day, thank you for choosing Tim Hortons! Warm regards, Tim Hortons Guest Care
Photo of H
30 May 2026
Source: Google
1.0

Just terrible

Service
Cooking
Atmosphere
Logo of Tim Hortons
Restaurant response
Response added on 31 May 2026
Hi, We’re truly sorry to hear about your experience. We would love the chance to make things right, please fill out the form at help.timhortons.ca/hc/en-ca so we can follow up. Warm regards, Tim Hortons Guest Care
Photo of Dikran Poladian
29 May 2026
Source: Google
1.0

They didnt have anything I wanted and acted all relieved and happy when I walked away. Trash place, don't waste your time here.

Service
Cooking
Atmosphere
Logo of Tim Hortons
Restaurant response
Response added on 31 May 2026
Hello Dikran, We’re sorry your experience wasn’t up to our usual standards, and we’d really like to learn more so we can improve. When you have a moment, please reach out to our Guest Care team at help.timhortons.ca/hc/en-ca Warm regards, Tim Hortons Guest Care
Photo of Joseph Antony
25 May 2026
Source: Google
5.0

quick

Service
Cooking
Atmosphere
Logo of Tim Hortons
Restaurant response
Response added on 25 May 2026
Hi Joseph, Thank you so much for your kind words! We’re so happy to hear you enjoyed your visit, and we look forward to your future experiences and your continued loyalty! Warm regards, Tim Hortons Guest Care
Photo of Oussama Brik
19 May 2026
Source: Google
3.0

Need more stuff to help. One is not enough for this kind of crowded place especially during holidays and weekends. That girl was crashing it doing all the hard work alone. I think the owner need to hire more poeple especially during rush hours.

Service
Cooking
Atmosphere
Logo of Tim Hortons
Restaurant response
Response added on 19 May 2026
Thanks, Oussama! Here at Tim Hortons, we care about being your first choice. We strive to be the best we can be, so any additional feedback that you could provide on your experience would be much appreciated! Warm regards, Tim Hortons Guest Care
Photo of Erik C
12 May 2026
Source: Google
2.0

Terrible experience, coffee tasted bad. I ordered a cream cheese bagel with butter almost didn't get any cream cheese. Unexeptable for Tim Hortons standards.

Service
Cooking
Atmosphere
Logo of Tim Hortons
Restaurant response
Hi Erik, We're sorry to hear this! Please visit us at https://www.timhortons.ca/contact-us so we can learn more about your experience. If you give us the chance, we’d love the opportunity to resolve this. Warm regards, Tim Hortons Guest Care
Photo of Mariel Del rosario
21 Apr 2026
Source: Google
5.0

Very nice work really appreciate the team

Service
Cooking
Atmosphere
Logo of Tim Hortons
Restaurant response
Response added on 22 Apr 2026
Thanks Mariel! We are incredibly grateful that you took the time out to leave us this note. Tim Hortons puts guest satisfaction as top priority and works hard to earn positive feedback from great folks like you! Warm regards, Tim Hortons Guest Care

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Opening hours

Dining room
  • Sunday 05:00 - 23:00
  • Monday 05:00 - 23:00
  • Tuesday 05:00 - 23:00
  • Wednesday 05:00 - 23:00
  • Thursday 05:00 - 23:00
  • Friday 05:00 - 23:00
  • Saturday 05:00 - 23:00

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