Update on Feb 17th 26; I’ve been receiving great service from him and the rest of the staff ever since then, so I’m giving them 5 stars. This story: THE RUDE GUY! The worst customer service experience I’ve ever had in my life. Unbelievable! It was my first time using the Tims app and had a couple of offers activated but no clue how to use them at the counter. There is this RUDE GUY with zero customer service skills at the cash! So I asked him how to use it and he was like, I don’t know! Well you’re supposed to know! NO it’s not my job and that’s it!!Alright, is there anyone who can help me with that? Sir NO and that’s it!! Finally a lady who worked there helped me with that. I just filed a report about him calling Tim Hortons Contact Guest Services! I’m gonna talk to the manager as well when they’re back from vacation.
