Tim Hortons

Gurpreet Singh (18 reviews)

20 Mar 2026

Source: Google

1.0

Woman(coffee brewer) behind the counter was frustated and communicated rudely.

Restaurant response

Response added on 21 Mar 2026

Hello Gurpreet, Thanks for taking the time to share your feedback. We’re sorry to hear your experience fell short, and we’d love to learn more about what happened. Please reach out at help.timhortons.ca/hc/en-ca so we can do better next time. Warm regards, Tim Hortons Guest Care

Mitesh Patel (47 reviews)

6 Mar 2026

Source: Google

5.0

Happy serves the food with a smile she is so tiny but works so hard always fresh amd always CLEAN THANK YOU HAPPY

Restaurant response

Response added on 6 Mar 2026

Thank you Mitesh! We are incredibly grateful that you took the time out to leave us this positive note. Tim Hortons team is always striving to make every guest experience a positive one. Warm regards, Tim Hortons Guest Care

amir j (19 reviews)

17 Feb 2026

Source: Google

5.0

Update on Feb 17th 26; I’ve been receiving great service from him and the rest of the staff ever since then, so I’m giving them 5 stars. This story: THE RUDE GUY! The worst customer service experience I’ve ever had in my life. Unbelievable! It was my first time using the Tims app and had a couple of offers activated but no clue how to use them at the counter. There is this RUDE GUY with zero customer service skills at the cash! So I asked him how to use it and he was like, I don’t know! Well you’re supposed to know! NO it’s not my job and that’s it!!Alright, is there anyone who can help me with that? Sir NO and that’s it!! Finally a lady who worked there helped me with that. I just filed a report about him calling Tim Hortons Contact Guest Services! I’m gonna talk to the manager as well when they’re back from vacation.

Restaurant response

Response added on 12 Mar 2023

Hello amir, Thank you for taking the time to leave a review. We are sorry to see that you did not have a good experience. We want to hear more about your latest visit! Please visit us at http://timhortons-web.app.link/e/support or contact our guest services team via phone at 1-888-601-1616 so we can work to make things right.

Yves Chouinard (3 reviews)

26 Jan 2026

Source: Google

5.0

nice service !

Restaurant response

Response added on 26 Jan 2026

Hi Yves, We are happy to hear you had a positive experience at Tims! Thank you for sharing your experience, feedback like yours keeps us motivated to do our best every day. Warm regards, Tim Hortons Guest Care

nirmala (1 review)

26 Jan 2026

Source: Google

5.0

The staff are polite, patient, and efficient, even during busy hours. My order is usually accurate, and the atmosphere feels welcoming. A reliable place for coffee and snacks.”

Restaurant response

Response added on 26 Jan 2026

Thanks! We’re truly grateful for your positive feedback. Knowing you had a great experience makes our day, thank you for choosing Tim Hortons! Warm regards, Tim Hortons Guest Care

ravi raipur (4 reviews)

26 Jan 2026

Source: Google

5.0

Great service

Restaurant response

Response added on 26 Jan 2026

Hi ravi, Thank you so much for your kind words! We’re so happy to hear you enjoyed your visit, and we look forward to your future experiences and your continued loyalty! Warm regards, Tim Hortons Guest Care

Callum (15 reviews)

6 Jan 2026

Source: Google

1.0

Guy behind the counter refused to serve me because he was “busy” cleaning, even remarked that he could if he wanted to. Truthfully I’m dubious at best about him being just, didn’t look to have much going on. Allegedly “open” 24 hours, this should not be an issue.

Restaurant response

Response added on 6 Jan 2026

Hello Callum, We’re sorry your experience wasn’t up to our usual standards, and we’d really like to learn more so we can improve. When you have a moment, please reach out to our Guest Care team at help.timhortons.ca/hc/en-ca Warm regards, Tim Hortons Guest Care