Tim Hortons

Stephan Chen (5 reviews)

7 Jun 2026

Source: Google

5.0

Some of the best service I have ever had. Rim was very helpful and polite. Some of the best fast food service I have experienced in a long time.

Restaurant response

Response added on 7 Jun 2026

Hi Stephan, We are happy to hear you had a positive experience at Tims! Thank you for sharing your experience, feedback like yours keeps us motivated to do our best every day. Warm regards, Tim Hortons Guest Care

ghyas ahmed

7 Jun 2026

Source: Google

5.0

Rem was super helpful and kind,made my order super fast.

Restaurant response

Response added on 7 Jun 2026

Thank you! We are incredibly grateful that you took the time out to leave us this positive note. Tim Hortons team is always striving to make every guest experience a positive one. Warm regards, Tim Hortons Guest Care

Mukesh Verma

6 Jun 2026

Source: Google

5.0

Very friendly and very nice person

Restaurant response

Response added on 7 Jun 2026

Thanks! We’re truly grateful for your positive feedback. Knowing you had a great experience makes our day, thank you for choosing Tim Hortons! Warm regards, Tim Hortons Guest Care

Luke Hong (16 reviews)

3 Jun 2026

Source: Google

1.0

First of all, I strongly believe that I was subjected to discriminatory treatment by this employee. I was waiting patiently to be served, but when she finally came over, she ignored me and served the man behind me instead. Whether they knew each other or not, I chose not to make an issue of it at the time. However, what happened afterward made the situation impossible to ignore. She spent her time talking on the phone and serving customers who arrived by car while I was left standing there waiting. When she eventually came to take my order, her attitude was clearly impatient and dismissive. I ordered a cold beverage, and she told me it was unavailable. As I was trying to choose an alternative, she abruptly walked away without a word, leaving me standing at the counter, and went back to her phone conversation and other customers. At that moment, I felt humiliated and completely disrespected. I was treated as though my time and business had no value whatsoever. This was not merely poor customer service—it was a complete lack of basic courtesy and professionalism. I have visited this location during the daytime many times and have always received respectful service. This was my first evening visit, and the experience was shocking. The employee’s behavior was rude, dismissive, and, from my perspective, appeared discriminatory. The difference in how I was treated compared to other customers was impossible to overlook. I find it deeply concerning that an employee representing Tim Hortons would behave in such a manner. If this is considered acceptable service, then there is a serious problem with management and staff training. No customer should ever be made to feel ignored, unwelcome, or less deserving of service. Tim Hortons is one of Canada’s most recognized and respected brands. It is extremely disappointing to see the customer experience deteriorate to this level. I sincerely hope this complaint is taken seriously and that appropriate action is taken to ensure other customers do not have to endure the same treatment.

Jasleen kaur (2 reviews)

5 May 2026

Source: Google

5.0

Good service they’re fast and efficient

Restaurant response

Hi Jasleen, We are happy to hear you had a positive experience at Tims! We value your input and encourage you to let us know more details about your experience with us. Warm regards, Tim Hortons Guest Care

Jashandeep Kaur (2 reviews)

3 May 2026

Source: Google

5.0

Love this location ! Always good service nice employee

Restaurant response

Response added on 3 May 2026

Thank you Jashandeep! We are incredibly grateful that you took the time out to leave us this positive note. Tim Hortons team is always striving to make every guest experience a positive one. Warm regards, Tim Hortons Guest Care

Sky J (22 reviews)

29 Apr 2026

Source: Google

1.0

VERY DISAPPOINTED. This location used to be fast and reliable, but since the staff changed, the service has dropped to hell. At the drive-through with my friend, an employee was taking our order while talking to someone inside at the same time. It was confusing and frustrating. We had to repeat ourselves so many times, and when we got to the window, surprise surprise, the order was completely wrong! Another time, my husband and I ordered 15–20 minutes AHEAD on the app. We got there and were still told to wait on the side. We ordered two iced caps and two sandwiches. We waited 45 minutes and never got anything. They forgot the order. No refund, no food, nothing! They had over an hour to make two little sandwiches and two iced caps and still couldn’t get it done. It’s crazy. We had to leave because we were late. Uber orders are also a mess. Items are constantly wrong or missing. The previous staff was excellent. The current staff is unprofessional, slow, and rude. They have an attitude and don’t take responsibility for mistakes. They’re always “out” of biscuits in person, but somehow have them on Uber. That just screams laziness. I kept going back there, that’s on me. I’m never going back! One star's the minimum just to leave a review.

Certified (3 reviews)

21 Apr 2026

Source: Google

1.0

Went for a cilantro like veggie wrap, while I was on my break, just for the girl to give me a meat wrap with bacon and chicken. I’m allergic to bacon, I went back and they were all pointing fingers at each other. By the time she started the veggie wrap, my lunch was already over. The day prior to that i went in for potato wedges. The girl who’s always in gloves closed the window when I was talking. She was removing the garbage bag from the can when she seen me waiting, I asked for a fork and she gave it to me while holding the head of the fork with the same gloves she used to remove the trash. Very disgusting. They don’t speak English. They give so much attitude. If they don’t like their job, they can find one elsewhere. There’s no need to take it out on the customer. I’d give zero if I can.

Ramandeep Singh (14 reviews)

9 Apr 2026

Source: Google

5.0

Excellent service.

Restaurant response

Response added on 9 Apr 2026

Hi Ramandeep, Thank you so much for your kind words! We’re so happy to hear you enjoyed your visit, and we look forward to your future experiences and your continued loyalty! Warm regards, Tim Hortons Guest Care

Anupreet Kaur (4 reviews)

3 Apr 2026

Source: Google

5.0

Best tims in Montreal !! Love it . Awesome team !

Restaurant response

Response added on 3 Apr 2026

Thanks Anupreet! We’re truly grateful for your positive feedback. Knowing you had a great experience makes our day, thank you for choosing Tim Hortons! Warm regards, Tim Hortons Guest Care

Elizabeth Chan (67 reviews)

3 Apr 2026

Source: Google

4.0

Smaller store with limited choices

Restaurant response

Response added on 3 Apr 2026

Hi Elizabeth, Thank you so much for your kind words! We’re so happy to hear you enjoyed your visit, and we look forward to your future experiences and your continued loyalty! Warm regards, Tim Hortons Guest Care

Gulab Singh (2 reviews)

1 Apr 2026

Source: Google

5.0

Excellent

Jaskaransingh Sidham (1 review)

27 Mar 2026

Source: Google

5.0

Very good environment and I always get friendly service.

Restaurant response

Response added on 28 Mar 2026

Thanks Jaskaransingh! We are incredibly grateful that you took the time out to leave us this note. Tim Hortons puts guest satisfaction as top priority and works hard to earn positive feedback from great folks like you! Warm regards, Tim Hortons Guest Care

blanc jean rubert (1 review)

25 Mar 2026

Source: Google

5.0

I always come in evening and there is always one girl and she is best

Restaurant response

Response added on 25 Mar 2026

Thanks! We are incredibly grateful that you took the time out to leave us this note. Tim Hortons puts guest satisfaction as top priority and works hard to earn positive feedback from great folks like you! Warm regards, Tim Hortons Guest Care

Sandeep Saini (1 review)

25 Mar 2026

Source: Google

5.0

Exactly

Restaurant response

Response added on 25 Mar 2026

Thanks Sandeep! We’re truly grateful for your positive feedback. Knowing you had a great experience makes our day, thank you for choosing Tim Hortons! Warm regards, Tim Hortons Guest Care

ramesh Kapoor (29 reviews)

25 Mar 2026

Source: Google

5.0

Excellent

Restaurant response

Response added on 25 Mar 2026

Thanks ramesh! We’re truly grateful for your positive feedback. Knowing you had a great experience makes our day, thank you for choosing Tim Hortons! Warm regards, Tim Hortons Guest Care

Christelle Munyerekani (1 review)

25 Mar 2026

Source: Google

5.0

Best team, quick service and very friendly!!

Restaurant response

Response added on 25 Mar 2026

Thank you Christelle! We are incredibly grateful that you took the time out to leave us this positive note. Tim Hortons team is always striving to make every guest experience a positive one. Warm regards, Tim Hortons Guest Care

D (16 reviews)

9 Mar 2026

Source: Google

5.0

So friendly and fast! Best way to start my day!

Restaurant response

Response added on 9 Mar 2026

Hi, Thank you for the wonderful review and for sharing your experience. We’re delighted to know we met your expectations, our priority is customer service and we are ecstatic that we met that mark! Kind folks like you make our job a pleasure. Warm regards, Tim Hortons Guest Care

Wahonay Nadjiwon (2 reviews)

7 Mar 2026

Source: Google

1.0

Absolutely horrible she gave us our wrong order; we came to fix it, in which she couldn’t fix it..didn’t refund us, I have allergies and she gave me something I couldn’t eat which I explained. absolutely horrible, and insufficient and she’s rude And hard to understand

Restaurant response

Response added on 8 Mar 2026

Hi, I am sorry for your latest experience with us. We invite you to contact our Guest Care team by filling out the form at help.timhortons.ca/hc/en-ca so we can discuss your experience and have an opportunity to make it right. Thank you! Warm regards, Tim Hortons Guest Care

Nimer Hasan (8 reviews)

6 Mar 2026

Source: Google

5.0

Great staff and amazing coffee!

Palak Bhatti (2 reviews)

3 Mar 2026

Source: Google

5.0

Fast service

Restaurant response

Response added on 3 Mar 2026

Thanks Palak! We’re truly grateful for your positive feedback. Knowing you had a great experience makes our day, thank you for choosing Tim Hortons! Warm regards, Tim Hortons Guest Care

Samhare Haj asaad (8 reviews)

21 Feb 2026

Source: Google

5.0

The service is good and fast. The drive through is one of the fastest in the country, so if you running out of time and late to your work, you can still have coffee

Restaurant response

Bonjour, nous sommes ravis d'apprendre que votre expérience chez Tim Hortons a été positive! Merci de nous avoir fait part de votre expérience ; vos commentaires nous encouragent à nous surpasser chaque jour. Cordialement, Service à la clientèle Tim Hortons

Prabh Kaur (6 reviews)

18 Feb 2026

Source: Google

5.0

Best tims in Montreal ! Awesome team

Restaurant response

Bonjour,<br><br>Merci pour votre excellent commentaire et pour avoir partagé votre expérience. Nous sommes ravis d'avoir répondu à vos attentes. La satisfaction de nos clients est notre priorité et nous sommes enchantés d'avoir atteint cet objectif ! Des clients comme vous rendent notre travail très agréable.<br><br>Cordialement, Service à la clientèle Tim Hortons

Yassine Afedjioune (2 reviews)

18 Feb 2026

Source: Google

5.0

Magenifique team work genial

Restaurant response

Bonjour Yassine,<br><br>Merci pour votre excellent commentaire et pour avoir partagé votre expérience. Nous sommes ravis d'avoir répondu à vos attentes. La satisfaction de nos clients est notre priorité et nous sommes enchantés d'y être parvenus ! Des clients comme vous rendent notre travail très agréable.<br><br>Bien cordialement,<br>Service clientèle Tim Hortons

lotfi zidani (8 reviews)

12 Feb 2026

Source: Google

1.0

Went there today asked for Americano. She gave me dark roast. Told her this is not Americano. She was like let me make you a new one. She changed the lid and gave me the same dark roast. I been struggling to find work and it is this kind of person they employ. So disappointing

Restaurant response

Response added on 12 Feb 2026

Hi, we’re really sorry to hear about your experience, that’s not what we aim for. When you have a moment, please reach out to our Guest Care team at help.timhortons.ca/hc/en-ca so we can look into this together. Warm regards, Tim Hortons Guest Care