Tim Hortons

Lees (5 reviews)

12 Sep 2026

Source: Google

1.0

Disappointed service! After purchasing two medium coffees, I politely asked for a small cup of tape water. To my surprise, my request was flatly refused. Reason: “even a cup of tape water, we have to go through the system.” While I understand that businesses may have policies regarding free supplies, denying a basic cup of tape water to a paying customer is unreasonable and terrible hospitality.

Restaurant response

Response added on 12 Sep 2026

Hi {, We’re truly sorry to hear about your experience. We would love the chance to make things right, please fill out the form at help.timhortons.ca/hc/en-ca so we can follow up. Warm regards, Tim Hortons Guest Care

nafiseh nejati (3 reviews)

5 Sep 2026

Source: Google

1.7

The employees are really rude! Can’t believe it. She was moping and hit my foot with the mop, without saying a simple sorry… also at the time of closing, they were shouting and making you really uncomfortable…and follow you to the door I’d give a 0 for customer service

Catherine Matchett (51 reviews)

3 Sep 2026

Source: Google

2.0

Horrible service. Always rushed!

Restaurant response

Response added on 3 Sep 2026

Hi Catherine, We’re sorry to hear things weren’t quite perfect this time. Please visit us at help.timhortons.ca/hc/en-ca to share more, we'd love the chance to make it right. Warm regards, Tim Hortons Guest Care

benny truong (11 reviews)

31 Jul 2026

Source: Google

1.0

Worst tim hortons of all time. They never have potato wedges available. Theyre constantly running out of items. This is a joke. I went there 3 times and 3 times they had no more potatoes.

Restaurant response

Response added on 1 Aug 2026

Hello benny, Thanks for taking the time to share your feedback. We’re sorry to hear your experience fell short, and we’d love to learn more about what happened. Please reach out at help.timhortons.ca/hc/en-ca so we can do better next time. Warm regards, Tim Hortons Guest Care

elena tompson (19 reviews)

14 Jul 2026

Source: Google

1.0

Not even one star, the workers doesn’t know any french that’s what causes delay on the service and got my order wrong. I keep seeing people reviewing it and the manager apologizing but no changes are in place.

Restaurant response

Response added on 14 Jul 2026

Hi elena, we’re really sorry to hear about your experience, that’s not what we aim for. When you have a moment, please reach out to our Guest Care team at help.timhortons.ca/hc/en-ca so we can look into this together. Warm regards, Tim Hortons Guest Care

EB BTap (240 reviews)

6 Jul 2026

Source: Google

1.0

Very disappointing experience. In the middle of summer, none of the Frosty drinks flavours were available. The pricing was also inconsistent and I was not given a receipt. On the tablet it charged $5.97, while with the cashier the transaction was $5.15 when the employee tried to refund. When I asked for a refund due to the lacking of drinks advertised, the cashier struggled to process it and another employee argued about the refund instead of helping resolve the issue. Poor organization, unclear pricing, and frustrating customer service. I would avoid this location. Tim's food have severely declined and service has become mediocre since they sold the brand to the gringos. RIP to once use to be a good Canadian coffee and decent food.

Restaurant response

Response added on 6 Jul 2026

Hello, Thanks for taking the time to share your feedback. We’re sorry to hear your experience fell short, and we’d love to learn more about what happened. Please reach out at help.timhortons.ca/hc/en-ca so we can do better next time. Warm regards, Tim Hortons Guest Care

s (17 reviews)

5 Jul 2026

Source: Google

1.0

Service car at 19h00 the lady on the cash was so bad

Restaurant response

Response added on 5 Jul 2026

Hi, We’re truly sorry to hear about your experience. We would love the chance to make things right, please fill out the form at help.timhortons.ca/hc/en-ca so we can follow up. Warm regards, Tim Hortons Guest Care

W. Owen Webb (10 reviews)

2 Jul 2026

Source: Google

5.0

Food and drinks is fine (typical Tim Hortons)... But the staff here is excellent. They know me and have my coffee ready before I even get to the front of the line.

Restaurant response

Response added on 2 Jul 2026

Thanks! We are incredibly grateful that you took the time out to leave us this note. Tim Hortons puts guest satisfaction as top priority and works hard to earn positive feedback from great folks like you! Warm regards, Tim Hortons Guest Care

Sonia Verma (1 review)

14 Jun 2026

Source: Google

5.0

Good

Restaurant response

Response added on 14 Jun 2026

Hi Sonia, Thank you for the wonderful review and for sharing your experience. We’re delighted to know we met your expectations, our priority is customer service and we are ecstatic that we met that mark! Kind folks like you make our job a pleasure. Warm regards, Tim Hortons Guest Care

Cèdre Obeid (4 reviews)

24 May 2026

Source: Google

2.3

Service is very lacking. I ordered through the PROVIDED self-order kiosk and waited a whole half-hour to be called, then came to check-in on my order and they said they didn't have mine. I had to talk to 2 servers then the manager realized they weren't tracking orders through it yet. No apology, no compensation for my time, not even a smile, just a bad attitude and an eye roll. I'm very patient with servers but this was just unacceptable.

Restaurant response

Response added on 25 May 2026

Hello, We’re sorry your experience wasn’t up to our usual standards, and we’d really like to learn more so we can improve. When you have a moment, please reach out to our Guest Care team at help.timhortons.ca/hc/en-ca Warm regards, Tim Hortons Guest Care

Rim Bitar (3 reviews)

18 May 2026

Source: Google

1.0

3rd time order received with missing items,and no one znswers phone calls

Restaurant response

Response added on 18 May 2026

Hi Rim, We’re sorry to hear that your visit didn’t go as expected. If you’re open to sharing more details, please visit help.timhortons.ca/hc/en-ca, we’d truly appreciate the opportunity to make it right. Warm regards, Tim Hortons Guest Care

Yuqin Mo

16 May 2026

Source: Google

1.0

This is my first time got mad in here,bad service!

Restaurant response

Response added on 17 May 2026

HI, we’re really sorry to hear about your experience, that’s not what we aim for. When you have a moment, please reach out to our Guest Care team at help.timhortons.ca/hc/en-ca so we can look into this together. Warm regards, Tim Hortons Guest Care

Ronda Malcolm (26 reviews)

9 May 2026

Source: Google

1.0

There's always about four or five people at the drive-thru one Cash open on the inside and nobody there to serve you no different from any other Tim Hortons

Restaurant response

Response added on 10 May 2026

Hi, I am sorry for your latest experience with us. We invite you to contact our Guest Care team by filling out the form at help.timhortons.ca/hc/en-ca so we can discuss your experience and have an opportunity to make it right. Thank you! Warm regards, Tim Hortons Guest Care

Constantinos Fudas (11 reviews)

2 May 2026

Source: Google

1.5

Lowest selection of donuts in the area

Restaurant response

Response added on 15 May 2026

Hi Constantinos, we’re really sorry to hear about your experience, that’s not what we aim for. When you have a moment, please reach out to our Guest Care team at help.timhortons.ca/hc/en-ca so we can look into this together. Warm regards, Tim Hortons Guest Care

Alexanne Chamlian (3 reviews)

11 Apr 2026

Source: Google

5.0

I went on my morning run, as usual, and decided to pass by this Tim Hortons to get my coffee for the first time. The girl taking my order, her name was Afnane if i recall, had amazing service and her smile really lit up my day. She made my coffee with so much love and care I could literally taste it. 10/10 !!!!

Restaurant response

Response added on 12 Apr 2026

Hi Alexanne, We are happy to hear you had a positive experience at Tims! Thank you for sharing your experience, feedback like yours keeps us motivated to do our best every day. Warm regards, Tim Hortons Guest Care

Saaman Mahmoodi (1 review)

9 Apr 2026

Source: Google

1.0

Bought an energy drink can , crack it open just to find out its completely frozen. Waste of money

Arsh Sharma (12 reviews)

22 Mar 2026

Source: Google

1.0

Today I ask for a veggie wrap and I said veggie wrap twice one of the employee named Simran Jeet Kaur made chicken wrap …. I am allergic to meat and when I confront her she started giving me attitude. when I finally spoke with the manager, the manager was kind however she didn’t give me the full information of the owner so that I can pass this complaint to him or her. Now we are filing a complaints against this Tim Hortons in MAPAQ and we are ready to escalate this matter

Restaurant response

Response added on 22 Mar 2026

Hi, I am sorry for your latest experience with us. We invite you to contact our Guest Care team by filling out the form at help.timhortons.ca/hc/en-ca so we can discuss your experience and have an opportunity to make it right. Thank you! Warm regards, Tim Hortons Guest Care

C (7 reviews)

6 Mar 2026

Source: Google

1.0

Ordered on the Tim Hortons app only for them to tell the driver they never got my order, just lost 20 bucks!! They don’t even answer the phone, the driver had to call me to tell me that they sent him to another Tim Hortons :( I got sick and was hoping to get some quick food delivered but oh well Update: They apparently got the order a whole hour later, I got it, but they gave me the wrong muffin and I was missing a straw. Pretty much the service you expect from a Tim Hortons nowadays.

Restaurant response

Response added on 8 Mar 2026

Hi , I am sorry for your latest experience with us. We invite you to contact our Guest Care team by filling out the form at help.timhortons.ca/hc/en-ca so we can discuss your experience and have an opportunity to make it right. Thank you! Warm regards, Tim Hortons Guest Care

F S (336 reviews)

15 Jan 2026

Source: Google

1.0

A lot of sketchy people here. The service is terrible in regards to the attitude. You don't like what you do? Then quit. Only 1 guy here is kind but that's not enough.

Restaurant response

Response added on 15 Jan 2026

Hello , We’re sorry your experience wasn’t up to our usual standards, and we’d really like to learn more so we can improve. When you have a moment, please reach out to our Guest Care team at help.timhortons.ca/hc/en-ca Warm regards, Tim Hortons Guest Care