Tim Hortons

Sharon K (5 reviews)

1 May 2026

Source: Google

4.3

To the manager of Komal geet , she is a night employee who always has a smile on her face and she always remembers my order is the same everyday and because of her energy and customer service I come back every morning before I go to work :) great employee

Lolstoc (Lolstoc) (10 reviews)

28 Apr 2026

Source: Google

2.0

​I am writing to express my disappointment with the self-service ordering system at your location. Despite using the kiosk to save time, I watched multiple customers who ordered at the counter after me receive their food first. ​Furthermore, the kiosk allowed me to purchase two items that were actually out of stock, which the staff only mentioned after I had already paid. I also had to personally intervene to remind the employee to include a donut that was clearly listed on my order. To make matters worse, the machine does not provide a physical receipt for proof of purchase—relying solely on names being called out—which creates unnecessary confusion. I hope you can sync your inventory with the kiosks and improve the order queuing logic.

Dolores Rose (8 reviews)

25 Apr 2026

Source: Google

2.0

I don’t go there often because of the bad service but tonight was the worst ever! It took 40 minutes for two cold drinks; the guy at the cash was doing everything by himself even if there were two other guys making donuts and just having a conversation and one girl was in the back on her cell phone the entire time, while another girl was working the drive thru! I’m sorry but you guys have to do BETTER!! it’s ridiculous!

Restaurant response

Response added on 26 Apr 2026

Thank you for taking the time to share your experience. We understand how this situation may not have met expectations and appreciate you bringing it to our attention. Your feedback has been shared with the team as we work on improving overall experience. We hope your next visit is a better one.

Wassim Amani (11 reviews)

25 Apr 2026

Source: Google

1.0

They need more employees, took me and other clients each 7-8 mins for a simple coffee. Don’t come here , nor will I return until they hire more people.

Restaurant response

Response added on 26 Apr 2026

Thank you for taking the time to share your experience. We understand that this situation did not meet your expectations, and we appreciate you bringing it to our attention. Your feedback has been passed on to the team to improve your experience. We hope your next visit will be more enjoyable.

Fortivo Gen (2 reviews)

25 Apr 2026

Source: Google

5.0

The receptionist, Raul, so great very calm and understanding! From the Tims in Lachine

Restaurant response

Response added on 26 Apr 2026

Thank you for your feedback! We appreciate you taking the time to share your experience and are delighted to hear that you enjoyed our team and service.

Ita Rose (2 reviews)

22 Apr 2026

Source: Google

4.3

Normally I go to buy my coffee and couple of things around from 11 to midnight, and the lady always is so nice, kind, respectful and patience. Thanks for your great service! When the quality os service is great all turns better like food, coffee, desserts, etc. Thanks and bravo! 👏🏻

T Bertsky (80 reviews)

19 Apr 2026

Source: Google

2.3

This place is good only if you want to choose between 4 donuts, 2 muffins, 9 timbits and a bagel. There's never anything here except maybe a ton of the donuts with the sprinkles that no one buys.

Marie Lalonde (32 reviews)

15 Apr 2026

Source: Google

5.0

Great customer service Raul was welcoming and helpful Thank you

K Li (1 review)

13 Apr 2026

Source: Google

4.3

Raul gave an amazing customer service!

Depressed Forlife (1 review)

10 Apr 2026

Source: Google

1.0

my grandfather went to this establishment and received the upmost disrespectful customer service. He asked nicely and simply if the Tim Hortons would replenish their boston cream donuts. The lady responded with a grimace and attitude, telling him as if it was the most obvious thing in the world “no we aren’t making them for the day, they’re done.” Not to mention the donuts we’re dry and stale.

Restaurant response

Response added on 11 Apr 2026

Thank you for taking the time to share your experience. We understand how this situation may not have met expectations and appreciate you bringing it to our attention. Your feedback has been shared with the team as we work on improving overall experience. We hope your next visit is a better one.

Sophie Bernard (2 reviews)

8 Apr 2026

Source: Google

5.0

I don't usually post reviews but I came in at 5pm to get my first coffee of the day...feeling very groggy... Little did I know I would also leave with a smile! Thank you to DANIELA for offering me kindness and warmth, in my cup and in my spirit. Your service made an impact as much as the brewed beans drink!!

Restaurant response

Response added on 11 Apr 2026

Thank you for your feedback Sophie ! We appreciate you taking the time to share your experience and are glad to hear you enjoyed the service.

yodit frezgi

6 Apr 2026

Source: Google

4.3

When I came here to give my review, I saw a lot of bad reviews but from my experience I had the best service from an employee called Raull or something like that. He was really kind and full of smiles. Really great service👍

Soliana Michael

6 Apr 2026

Source: Google

5.0

I got my order very fast today, the food was fresh as I ordered and the employee Rahul was very nice and got my order just right:)

Nebay Tekle

6 Apr 2026

Source: Google

5.0

Raul very friendly and quick service.

Sicilia Dawes (10 reviews)

6 Apr 2026

Source: Google

5.0

I always have a good experience while picking up my coffees every morning. Jyoti is always serving the customers with a smile on her face and the coffee is always fresh.

SarDaarWitçh (7 reviews)

4 Apr 2026

Source: Google

5.0

Fast service! Especially Raul- he’s very polite and fast with orders. No mistakes in the order is a cherry on top!

Restaurant response

Response added on 5 Apr 2026

Thank you for your feedback! We appreciate you taking the time to share your experience and are glad to hear you enjoyed the service.

Marie Louise Kilinski (1 review)

31 Mar 2026

Source: Google

3.0

I got a chicken noodle soup at noon and got stale hard as a rock bread and old bottom of the pot over salted soup. I would totally understand this happening in the middle of the night but at noon on weekday? I’d expect things to be fresh. It’s disappointing to get crappy food in this day and age where everything comes at a higher cost. I know this is fast food but come on you guys can do much better. This actually isn’t the first time this happened at this location I get fresher Tim Hortons products while travelling at night in remote locations.

Brandon Deslauriers (10 reviews)

31 Mar 2026

Source: Google

1.3

This location used to have great friendly service, good/consistent food, etc As of recent, not anymore! Rude and barking workers! My chicken wrap recently was just the chicken and the wrap! No lettuce, no tomatoes!

Nick (7 reviews)

30 Mar 2026

Source: Google

1.0

This used to be my go to Tim Hortons as they have always been very consistent with their food and drink quality. I go there every day and in a year I could count on one hand the amount of bad coffees I got from there which is pretty good. However, just in this past week I have ordered a Tim Matin every morning and 3/5 times there were egg shells in the egg, YUMMY! But what really got me to write a bad review was the coffee. I had a few awful ones this week but I just picked one up this evening and it tastes like pure water! I’ve given this place a fair shot, this is the last time I go there, McDonalds just picked up a new daily customer.

Helen Dres (3 reviews)

27 Mar 2026

Source: Google

5.0

Thank you Daniella! You were right, felt a lot better after my coffee and the sun did in fact come out after I ate the magic donut you recommended! 🙂 Fast, friendly and personable service!

Alexander Kiros

22 Mar 2026

Source: Google

5.0

Raul. Very friendly and give fast service.

Temesgen Kiros (2 reviews)

22 Mar 2026

Source: Google

5.0

Raul great service!

Yanis Idir (2 reviews)

21 Mar 2026

Source: Google

5.0

Excellent service ! Thanks Raul

Restaurant response

Response added on 22 Mar 2026

Merci pour votre commentaire Yanis ! Nous vous remercions d'avoir pris le temps de partager votre expérience et sommes ravis d'apprendre que vous avez apprécié notre équipe et notre service.

Joseph Giuliano

21 Mar 2026

Source: Google

5.0

Raul in lachine is super friendly!!

Restaurant response

Response added on 22 Mar 2026

Thank you for your feedback Joseph ! We appreciate you taking the time to share your experience and are glad to hear you enjoyed our team and service.

Jasmine Carter (2 reviews)

21 Mar 2026

Source: Google

5.0

To Daniela who served me Thursday morning, thank you so much for the excellent service you provided. You put a smile on my face and made my day! I’ll definitely be going back to this Tim Hortons, thanks to Daniela:))

Restaurant response

Response added on 22 Mar 2026

Thank you for your feedback Jasmine ! We appreciate you taking the time to share your experience and are glad to hear you enjoyed our team and service.