Tim Hortons

Tim Bell-Smith (65 reviews)

13 Apr 2026

Source: Google

1.0

They make a decent mocha…but that’s about it. I went there and got breakfast. When I was in the metro I discovered they had given me the wrong order. When I went to the store later they wouldn’t help me. I asked for the owners name they wouldn’t give it so I asked for the guy who was shift managers name. He wouldn’t give it. I got out my phone and started taking a photo and he tried to snatch my phone making contact with me. That’s battery. When I complained I kept getting lip service and to this day they have never refunded me or addressed what happened. AVOID

Restaurant response

Response added on 26 Aug 2025

Thanks Tim! We are incredibly grateful that you took the time out to leave us this note. Our company values customer satisfaction as a top priority and we are committed to our customers. Warm regards, Tim Hortons Guest Care

Pendro (16 reviews)

5 Apr 2026

Source: Google

1.0

10 assorted timbits are 10x the same one. Sold me an iced cap before saying it's not available.

Restaurant response

Response added on 5 Apr 2026

Hi Pendro, We’re truly sorry to hear about your experience. We would love the chance to make things right, please fill out the form at help.timhortons.ca/hc/en-ca so we can follow up. Warm regards, Tim Hortons Guest Care

Alexis Vuillaume (11 reviews)

5 Apr 2026

Source: Google

3.0

EDIT : service got way better, upgrading my note. Service is getting worst everytime I go there, my order get forgotten most of the times now

Restaurant response

Response added on 12 Jun 2023

Hi Alexis, I am sorry for your latest experience with us. We invite you to contact our Guest Care team by filling out the form at https://timhortons-web.app.link/e/support or calling us at 1-888-601-1616 so we can discuss your experience nad have an opportunity to make it right. Thank you!

Ali.dotlook (1 review)

30 Mar 2026

Source: Google

1.0

They never clean the floor

Restaurant response

Response added on 30 Mar 2026

Hello, We’re sorry your experience wasn’t up to our usual standards, and we’d really like to learn more so we can improve. When you have a moment, please reach out to our Guest Care team at help.timhortons.ca/hc/en-ca Warm regards, Tim Hortons Guest Care

Rare View (157 reviews)

8 Mar 2026

Source: Google

5.0

Typical Tim Hortons café, 5 mn away from the metro station. I always pass by to have a cup of coffee and relax.

Restaurant response

Response added on 9 Mar 2026

Hi, We are happy to hear you had a positive experience at Tims! Thank you for sharing your experience, feedback like yours keeps us motivated to do our best every day. Warm regards, Tim Hortons Guest Care

Mitch Murray (5 reviews)

24 Feb 2026

Source: Google

5.0

Very friendly staff always very upbeat. And they do know how to make a great coffee. Really impressed and this Tims is one of the better Tims I've been to in Montreal. Report card: A+

Restaurant response

Response added on 24 Feb 2026

Thanks Mitch! We’re truly grateful for your positive feedback. Knowing you had a great experience makes our day, thank you for choosing Tim Hortons! Warm regards, Tim Hortons Guest Care

Mustafa Torun (488 reviews)

23 Feb 2026

Source: Google

3.0

Poor

Restaurant response

Response added on 23 Feb 2026

Hi Mustafa, We’re sorry to hear things weren’t quite perfect this time. Please visit us at help.timhortons.ca/hc/en-ca to share more, we'd love the chance to make it right. Warm regards, Tim Hortons Guest Care

komal gallha (4 reviews)

16 Feb 2026

Source: Google

1.0

coffee was not same that i ordered even wrap was not good there was not sufficient quality of rice other veggies potato veggies were not fresh as well

Restaurant response

Response added on 16 Feb 2026

Hi komal, We’re truly sorry to hear about your experience. We would love the chance to make things right, please fill out the form at help.timhortons.ca/hc/en-ca so we can follow up. Warm regards, Tim Hortons Guest Care