Tim Hortons
Tim Hortons 5095 Ch. Queen Mary, Montréal
4.4
26 evaluations
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Review summary

What guests say about Tim Hortons

The reviews are mostly positive and highlight fast, polite, and efficient service, with staff often described as friendly and professional. Several customers mention attentive employees who make visits pleasant, even when it is busy. However, a few comments note delays with mobile orders, customer service issues, and situations where staff seemed unhelpful or did not speak French.

Summary based on 26 reviews.

Reviews / Ratings for Tim Hortons

Photo of Chan M.
12 May 2026
Source: Google
4.7

Good Boston Maple Donut but the icy quite a bit ok. 1/2 and a Medium Orange Tangerine Frozen Quencher tasted really good. 2/2 Nice Staffs, Staying Control, and Fast Service. (Tuesday Afternoon). 3/3 Ordered on App worked and a good address. 2/2 Free Wifi? No Inside Tim Hortons is cleaned. 2/2 Busy? Quiet at 3:00 PM

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Logo of Tim Hortons
Restaurant response
Response added on 12 May 2026
Thanks Chan! We’re truly grateful for your positive feedback. Knowing you had a great experience makes our day, thank you for choosing Tim Hortons! Warm regards, Tim Hortons Guest Care
Photo of Karanjit Singh
11 May 2026
Source: Google
4.7

I had a great experience at Tim Hortons. Simran Joura provided fast and friendly service, and my coffee was fresh and hot. She was polite, professional, and made the order quickly. Really appreciate the excellent customer service

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Logo of Tim Hortons
Restaurant response
Response added on 11 May 2026
Hi Karanjit, We are happy to hear you had a positive experience at Tims! Thank you for sharing your experience, feedback like yours keeps us motivated to do our best every day. Warm regards, Tim Hortons Guest Care
Photo of Mujtaba Alam
7 May 2026
Source: Google
5.0

Nice experience with polite and very efficient service. Thanks to the cashier and staff.

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Logo of Tim Hortons
Restaurant response
Response added on 7 May 2026
Hi , We are happy to hear you had a positive experience at Tims! Thank you for sharing your experience, feedback like yours keeps us motivated to do our best every day. Warm regards, Tim Hortons Guest Care
Photo of Assala aouadi
22 Apr 2026
Source: Google
5.0

It a good place and really nice people working here it really amazing

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Logo of Tim Hortons
Restaurant response
Response added on 22 Apr 2026
Hi, Thank you for the wonderful review and for sharing your experience. We’re delighted to know we met your expectations, our priority is customer service and we are ecstatic that we met that mark! Kind folks like you make our job a pleasure. Warm regards, Tim Hortons Guest Care
Photo of S R
21 Apr 2026
Source: Google
1.0

Employees dont know what their doing there.

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Logo of Tim Hortons
Restaurant response
Response added on 21 Apr 2026
Hi, I am sorry for your latest experience with us. We invite you to contact our Guest Care team by filling out the form at help.timhortons.ca/hc/en-ca so we can discuss your experience and have an opportunity to make it right. Thank you! Warm regards, Tim Hortons Guest Care
Photo of Lakshman Chowdary
19 Apr 2026
Source: Google
5.0

Amazing service by the staff!!!

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Logo of Tim Hortons
Restaurant response
Response added on 19 Apr 2026
Hi Lakshman, Thank you so much for your kind words! We’re so happy to hear you enjoyed your visit, and we look forward to your future experiences and your continued loyalty! Warm regards, Tim Hortons Guest Care
Photo of James Scott
9 Apr 2026
Source: Google
2.0

It's not good one

Logo of Tim Hortons
Restaurant response
Response added on 12 Apr 2026
Hi James, I am sorry for your latest experience with us. We invite you to contact our Guest Care team by filling out the form at help.timhortons.ca/hc/en-ca so we can discuss your experience and have an opportunity to make it right. Thank you! Warm regards, Tim Hortons Guest Care
Photo of barinder sandhu
5 Apr 2026
Source: Google
5.0

I come everyday at Tim Hortons the service is too good and always fresh coffee. Everyone have to come it’s amazing.

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Logo of Tim Hortons
Restaurant response
Response added on 5 Apr 2026
Hi barinder, Thank you so much for your kind words! We’re so happy to hear you enjoyed your visit, and we look forward to your future experiences and your continued loyalty! Warm regards, Tim Hortons Guest Care
Photo of Raman Ghai
29 Mar 2026
Source: Google
5.0

I had a very good experience at Tim Hortons thanks to Simran. She was polite, professional, and very friendly while serving customers. Her positive attitude and quick service made the visit pleasant. It’s always nice to see someone working with care and kindness, especially during busy hours. Great customer service by Simran.

Logo of Tim Hortons
Restaurant response
Response added on 29 Mar 2026
Hi Raman, Thank you so much for your kind words! We’re so happy to hear you enjoyed your visit, and we look forward to your future experiences and your continued loyalty! Warm regards, Tim Hortons Guest Care
Photo of Rajinder Dhanoa
7 Mar 2026
Source: Google
4.3

i always came here girl name simran she handle everything with professionalism thankx simran and she always recommend me new drinks and turns best

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Logo of Tim Hortons
Restaurant response
Response added on 7 Mar 2026
Hi Rajinder, Thank you for the wonderful review and for sharing your experience. We’re delighted to know we met your expectations, our priority is customer service and we are ecstatic that we met that mark! Kind folks like you make our job a pleasure. Warm regards, Tim Hortons Guest Care
Photo of taranjot singh
7 Mar 2026
Source: Google
5.0

Good service and cooperative staff.

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Logo of Tim Hortons
Restaurant response
Response added on 7 Mar 2026
Thanks taranjot! We’re truly grateful for your positive feedback. Knowing you had a great experience makes our day, thank you for choosing Tim Hortons! Warm regards, Tim Hortons Guest Care
Photo of ROHIT ROHIT
4 Mar 2026
Source: Google
5.0

I visit Tim Hortons every morning, and I want to appreciate Simran for her amazing service. She is always very kind, polite, and welcoming. She serves customers with a big smile and positive attitude every single day. She handles everything so professionally, even when it’s busy. Her friendly nature and hardworking attitude make my mornings better. It’s because of employees like Simran that I enjoy coming here daily. Thank you, Simran, for your excellent customer service and for always making customers feel valued

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Logo of Tim Hortons
Restaurant response
Response added on 4 Mar 2026
Thanks ROHIT! We are incredibly grateful that you took the time out to leave us this note. Tim Hortons puts guest satisfaction as top priority and works hard to earn positive feedback from great folks like you! Warm regards, Tim Hortons Guest Care
Photo of Gagandeep Singh
2 Mar 2026
Source: Google
5.0

Best service

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Photo of NIKHIL SHARMA
21 Feb 2026
Source: Google
5.0

Staff is very friendly especially girl name Simran she is very kind .

Logo of Tim Hortons
Restaurant response
Response added on 22 Feb 2026
Hi NIKHIL, We are happy to hear you had a positive experience at Tims! Thank you for sharing your experience, feedback like yours keeps us motivated to do our best every day. Warm regards, Tim Hortons Guest Care
Photo of Loic TRAN
21 Feb 2026
Source: Google
5.0

Always nice and quick

Service
Cooking
Logo of Tim Hortons
Restaurant response
Response added on 22 Feb 2026
Hi, We are happy to hear you had a positive experience at Tims! Thank you for sharing your experience, feedback like yours keeps us motivated to do our best every day. Warm regards, Tim Hortons Guest Care
Photo of Anik Chy
20 Feb 2026
Source: Google
5.0

I go to work every morning with a French vanilla coffee, now I don't need to go and tell them, they understand😍 The behavior and smiles of those who work here are very nice, thank you very much.

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Logo of Tim Hortons
Restaurant response
Response added on 20 Feb 2026
Thank you! We are incredibly grateful that you took the time out to leave us this positive note. Tim Hortons team is always striving to make every guest experience a positive one. Warm regards, Tim Hortons Guest Care
Photo of Rasha N
19 Feb 2026
Source: Google
5.0

Great service

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Logo of Tim Hortons
Restaurant response
Response added on 19 Feb 2026
Thanks Rasha! We are incredibly grateful that you took the time out to leave us this note. Tim Hortons puts guest satisfaction as top priority and works hard to earn positive feedback from great folks like you! Warm regards, Tim Hortons Guest Care
Photo of Aliyah Singh
16 Feb 2026
Source: Google
5.0

Always great service, my go to spot!

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Logo of Tim Hortons
Restaurant response
Response added on 16 Feb 2026
Thanks Aliyah! We are incredibly grateful that you took the time out to leave us this note. Tim Hortons puts guest satisfaction as top priority and works hard to earn positive feedback from great folks like you! Warm regards, Tim Hortons Guest Care
Photo of Mohsen Ketabi
13 Jan 2026
Source: Google
5.0

I come here regularly to the Tim Hortons at Snowdon metro station on Queen Mary, and the team there is always fantastic. The staff are very friendly and respectful, and they work hard to serve everyone as quickly as possible, even when it’s really busy. Despite the constant crowd near the metro entrance, they stay calm, organized, and efficient. It’s a great spot to grab a coffee or a snack on the way to or from the metro, and I really appreciate their excellent service.

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Logo of Tim Hortons
Restaurant response
Response added on 13 Jan 2026
Hi Mohsen, Thank you so much for your kind words! We’re so happy to hear you enjoyed your visit, and we look forward to your future experiences and your continued loyalty! Warm regards, Tim Hortons Guest Care

Reviews are also available in French.

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Opening hours

Dining room
  • Sunday 06:00 - 22:00
  • Monday 05:00 - 22:00
  • Tuesday 05:00 - 22:00
  • Wednesday 05:00 - 22:00
  • Thursday 05:00 - 22:00
  • Friday 05:00 - 22:00
  • Saturday 06:00 - 22:00

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