Tim Hortons

Youness Sedraoui (9 reviews)

9 May 2026

Source: Google

1.0

Waited 15 minutes no acknowledgement no nothing people running around no focus in customer line up.

Restaurant response

Response added on 10 May 2026

Hi Youness, We’re sorry to hear that your visit didn’t go as expected. If you’re open to sharing more details, please visit help.timhortons.ca/hc/en-ca, we’d truly appreciate the opportunity to make it right. Warm regards, Tim Hortons Guest Care

Super Posey (15 reviews)

8 May 2026

Source: Google

4.7

It’s probably one of the best tim in pierrefond my cafe and my sandwich was amazing thanks 🙏🏽 may 8 2026 9:20 am

Restaurant response

Response added on 10 May 2026

Hi, We are happy to hear you had a positive experience at Tims! Thank you for sharing your experience, feedback like yours keeps us motivated to do our best every day. Warm regards, Tim Hortons Guest Care

RJD (33 reviews)

4 May 2026

Source: Google

1.0

The evening worker today, on May 4 at 9PM, at this Tim Hortons did not enter our order correctly. We had ordered 10 timbits and a regular iced capp for 5$, a promo found within our Tim Hortons app which we showed her. She saw this and scanned it. When we received our order, we were only given 3 timbits and an iced coffee. Upon respectfully asking her to correct our order, she made fun of us to her other coworker, insulting us and calling us liars, and that we had said iced coffee and 3 timbits, and not iced capp and 10 timbits. Mind you, we showed her the application promo which said 10 timbits and an iced capp for 5$, which she read and scanned. It’s already unacceptable for her to mess up such a simple order that was well written in the Tim Hortons promo on the app, but it’s even more unacceptable for her not to give a simple apology, on top of making fun of us with her colleague, jokingly saying “You think I don’t know the difference between iced capp and iced coffee?”. All I responded was it was clearly stated in the app that we had ordered the 5$ promo of 10 timbits and an iced capp which can be easily read. She continued on to whisper things under her breath. This is one of the worst customer service I’ve experienced at Tim Hortons.

Restaurant response

Response added on 5 May 2026

Hello, We’re sorry your experience wasn’t up to our usual standards, and we’d really like to learn more so we can improve. When you have a moment, please reach out to our Guest Care team at help.timhortons.ca/hc/en-ca Warm regards, Tim Hortons Guest Care

Zak (1 review)

24 Apr 2026

Source: Google

5.0

Free food wow good everything good

Restaurant response

Response added on 25 Apr 2026

Thanks Zak! We are incredibly grateful that you took the time out to leave us this note. Tim Hortons puts guest satisfaction as top priority and works hard to earn positive feedback from great folks like you! Warm regards, Tim Hortons Guest Care

Siibid Skibid (1 review)

15 Apr 2026

Source: Google

5.0

Amazing food, worth the price. Nice staff and calm ambience. Perfect place for studying or having a chat!

Restaurant response

Thanks! We are incredibly grateful that you took the time out to leave us this note. Tim Hortons puts guest satisfaction as top priority and works hard to earn positive feedback from great folks like you! Warm regards, Tim Hortons Guest Care

Michael Gasse (13 reviews)

11 Apr 2026

Source: Google

5.0

This Tims is incredibly well-run! Sandwiches are always packed with care. 10/10

Restaurant response

Response added on 11 Apr 2026

Thanks Michael! We are incredibly grateful that you took the time out to leave us this note. Tim Hortons puts guest satisfaction as top priority and works hard to earn positive feedback from great folks like you! Warm regards, Tim Hortons Guest Care

KARAM GROUP (27 reviews)

30 Mar 2026

Source: Google

2.3

An employee handled the requests in an unprofessional manner

Restaurant response

Response added on 30 Mar 2026

Hi KARAM, we’re really sorry to hear about your experience, that’s not what we aim for. When you have a moment, please reach out to our Guest Care team at help.timhortons.ca/hc/en-ca so we can look into this together. Warm regards, Tim Hortons Guest Care

Simon Ibram (2 reviews)

30 Mar 2026

Source: Google

5.0

I always enjoy stopping by Tim Hortons! The coffee is fresh, the donuts are soft and perfectly sweet, and the service is consistently friendly. It’s the perfect spot for a quick breakfast or an afternoon pick-me-up. The atmosphere is warm and welcoming — whether you’re grabbing something to go or sitting in for a chat with friends. You really can’t go wrong with a double-double and a box of Timbits!

Restaurant response

Hi Simon, We are happy to hear you had a positive experience at Tims! We value your input and encourage you to let us know more details about your experience with us. Warm regards, Tim Hortons Guest Care

Rolando Soto Pierattini. (19 reviews)

27 Mar 2026

Source: Google

4.3

I’m at the Tim Hortons located at 14810 Pierrefonds Blvd., Pierrefonds-Roxboro, Quebec H9H 4Y6 Overall, everything is very good, but there is an employee named Virginia—based on what I heard while she was serving, she is 77 years old. She has incredible energy. She works at the register, cleans, and is always efficient and effective. She keeps the place organized and clean, supports her coworkers, and even reorganizes the displays..... Very good—an excellent worker and a great example for the whole team.

Danver Pagkaliwangan (4 reviews)

27 Mar 2026

Source: Google

2.3

I went through the drive-thru to get food, but the staff weren’t very friendly. When I didn’t catch what they said, they seemed annoyed. They also forgot my coffee order at the window, and instead of simply making it, they asked me to go around and line up again, which didn’t make sense.

Christopher Little (556 reviews)

13 Feb 2026

Source: Google

3.3

Local coffee joint...Tims is Tims😅

Restaurant response

Response added on 14 Feb 2026

Hi Christopher, Thank you so much for your kind words! We’re so happy to hear you enjoyed your visit, and we look forward to your future experiences and your continued loyalty! Warm regards, Tim Hortons Guest Care

Luis Espinoza (156 reviews)

13 Feb 2026

Source: Google

5.0

... it's my preferred store! a friendly welcoming ! They deserve from me : 👌✌️👍👍💯🥇🏆❤️ ... always fresh! 👌👍👍✌️

Trumain Plata (1 review)

11 Feb 2026

Source: Google

5.0

Always great service

Restaurant response

Thanks! We’re truly grateful for your positive feedback. Knowing you had a great experience makes our day, thank you for choosing Tim Hortons! Warm regards, Tim Hortons Guest Care

Ferdousi Rahman (21 reviews)

28 Jan 2026

Source: Google

5.0

Very good service , specially the manager in the morning is the best .

Restaurant response

Response added on 28 Jan 2026

Thanks Ferdousi! We are incredibly grateful that you took the time out to leave us this note. Tim Hortons puts guest satisfaction as top priority and works hard to earn positive feedback from great folks like you! Warm regards, Tim Hortons Guest Care

Naser Cekic (2 reviews)

24 Jan 2026

Source: Google

5.0

Wonderful location amazing vibe, nice spot to sit down and eat love it! The best manager ever super nice and amazing service.

Restaurant response

Thanks Naser! We are incredibly grateful that you took the time out to leave us this positive note. Our company values customer satisfaction and are committed to serving our customers in the best way possible. Warm regards, Tim Hortons Guest Care

Samir Cekic (4 reviews)

24 Jan 2026

Source: Google

5.0

Best service! Fast and Reliable

Restaurant response

Hi Samir, Thank you very much for such a great review! We work very hard to make sure that we are offering the best experience. So happy to hear that our commitment was clear with you! Warm regards, Tim Hortons Guest Care

Sibel Seleker (205 reviews)

23 Jan 2026

Source: Google

3.7

There is one employee who speaks very loudly and takes the time to try to embarrass you if you are going to use the washroom. She needs to understand that bus drivers need to stop between pick ups. I hope the owner reads this post and repremends her.

Restaurant response

Hi Sibel, We are happy to hear you had a positive experience at Tim Hortons! We value your input and encourage you to let us know more details about your experience with us.

Inder Saini (4 reviews)

20 Jan 2026

Source: Google

5.0

Excellent service 👏 👍 👌 😀 🙌 😎 👏 👍 👌 😀 🙌 😎 👏 👍

Restaurant response

Response added on 20 Jan 2026

Thanks Inder! We are incredibly grateful that you took the time out to leave us this note. Tim Hortons puts guest satisfaction as top priority and works hard to earn positive feedback from great folks like you! Warm regards, Tim Hortons Guest Care

Paul Caruth (1 review)

19 Jan 2026

Source: Google

5.0

Wow clean place

Restaurant response

Response added on 19 Jan 2026

Hi Paul, Thank you so much for your kind words! We’re so happy to hear you enjoyed your visit, and we look forward to your future experiences and your continued loyalty! Warm regards, Tim Hortons Guest Care

Jill Antat (2 reviews)

19 Jan 2026

Source: Google

5.0

Very nice service

Restaurant response

Response added on 19 Jan 2026

Thanks Jill! We are incredibly grateful that you took the time out to leave us this note. Tim Hortons puts guest satisfaction as top priority and works hard to earn positive feedback from great folks like you! Warm regards, Tim Hortons Guest Care

Mena Zekry (1 review)

18 Jan 2026

Source: Google

5.0

Amazing service Thank you so much wow manager is so nice

Restaurant response

Response added on 18 Jan 2026

Hi Mena, Thank you so much for your kind words! We’re so happy to hear you enjoyed your visit, and we look forward to your future experiences and your continued loyalty! Warm regards, Tim Hortons Guest Care

Trinty Shohdy (1 review)

18 Jan 2026

Source: Google

5.0

Wow I like the manager

Restaurant response

Response added on 18 Jan 2026

Thank you! We are incredibly grateful that you took the time out to leave us this positive note. Tim Hortons team is always striving to make every guest experience a positive one. Warm regards, Tim Hortons Guest Care

Kayla Chiasson (1 review)

10 Jan 2026

Source: Google

1.3

I never write reviews so I feel a little bad but went in for lunch with my grandmother it was moderately busy but it was finally our turn to order. The lady taking our order was presumably a manager (dressed differently gave orders) she seemed annoyed started taking our order and half way through got a phone call then proceeded to stand there in front of us for a good 5 minutes on the phone. When I asked if I can finish making my order she told me “sorry Madame not until I’m done my phone call” very off putting to say the least. Once her phone call was over we made our order. As I was waiting for my order the same lady who took our order was yelling at the young girl making sandwiches saying “don’t cry in my kitchen if it’s not for you then you got to go” instead of offering the help the girl may have needed. Then just catching the corner of my eye this manager who has caused all this trouble is WEARING FLIP FLOPS in the kitchen EW. Anyways not a very great experience! I feel like this time Hortons used to be much much better but recently it’s gone way down hill. Pretty sad…

Esther Gallou (1 review)

7 Jan 2026

Source: Google

5.0

the staff is amazing and the food is great and hot

Restaurant response

Hi Esther, We are happy to hear you had a positive experience at Tims! We value your input and encourage you to let us know more details about your experience with us. Warm regards, Tim Hortons Guest Care

Harshdeep (5 reviews)

1 Jan 2026

Source: Google

3.0

Today i ordered a coffee to lady who treats everyone in very good manner and she always greets everyone happily even she is more elder than most of people but i noticed from 3 - 4 time that another lady that she always deliver food in inappropriate manner ( feel like she is throwing food or coffee ) and after that i complain to that lady who took my order she also agree with me that her behaviour is not good towards costumers. Thank you

Restaurant response

Response added on 1 Jan 2026

Hi, Your review is very concerning to us. We would appreciate it if you would contact our Guest Care team by filling out the form at help.timhortons.ca/hc/en-ca. Warm regards, Tim Hortons Guest Care