Tim Hortons

Parth Patel (32 reviews)

13 May 2026

Source: Google

2.7

They mess up with orders a lot, We did 3 orders, they messed up with them all, They burned the breads on all three toasts, instead of herb and garlic, gave strawberry jam. Next day, instead of sparkling water they just gave plain water in quenchers, even didn’t put lemon.

Restaurant response

Response added on 13 May 2026

Hello, We’re sorry your experience wasn’t up to our usual standards, and we’d really like to learn more so we can improve. When you have a moment, please reach out to our Guest Care team at help.timhortons.ca/hc/en-ca Warm regards, Tim Hortons Guest Care

Mathieu Maurice (30 reviews)

20 Apr 2026

Source: Google

4.7

Excellent service

Restaurant response

Response added on 20 Apr 2026

Hi Mathieu, Thank you for the wonderful review and for sharing your experience. We’re delighted to know we met your expectations, our priority is customer service and we are ecstatic that we met that mark! Kind folks like you make our job a pleasure. Warm regards, Tim Hortons Guest Care

Sbdbd Shshsh (2 reviews)

29 Mar 2026

Source: Google

1.0

Absolutely terrible, takes forever to get our food we’ve been waiting 20 minutes just for a bagel.

Restaurant response

Response added on 29 Mar 2026

Hi, We’re truly sorry to hear about your experience. We would love the chance to make things right, please fill out the form at help.timhortons.ca/hc/en-ca so we can follow up. Warm regards, Tim Hortons Guest Care

James Kirby (270 reviews)

11 Mar 2026

Source: Google

1.0

Update: less than 8 hours I got a reply below. That is respectable. I will follow up with the info they provided. And respond with if I get a refund and then tone down my hostility. Fun fact. When Other food services are slammed from too many orders they stop taking them. So that stuff like this doesn’t happen. FYI this happened noon, Sunday, last weekend. End of your March break. I don’t think I gave that info below. However I will update this post. After making contact. Boom, nailed it! Worst wait ever. 30min for my…. Iced Coffee, regular coffee, tea, donut and muffin. Notice no kitchen items. 30min for them to say, really no kitchen items. This was all order via mobile. They had no organization for ordered items and spent half the time looking over different orders to find homes for drinks. Coffee was cold, tea wasn’t made right and their speed was slow. Horrible experience. Tim’s mobile gave 1200 patronizing points. I deserve a refund. However imagine that conversation, an English man calling a French store for a refund for $5. So they get an accurate review of the incompetence!

Restaurant response

Response added on 11 Mar 2026

Hello James, We’re sorry your experience wasn’t up to our usual standards, and we’d really like to learn more so we can improve. When you have a moment, please reach out to our Guest Care team at help.timhortons.ca/hc/en-ca Warm regards, Tim Hortons Guest Care

Darcy Vaughan (5 reviews)

5 Mar 2026

Source: Google

2.0

The guy at the drive thru window hardly knew how to speak English claimed that a 50 pack of timbits was 3$ and once we got to the window the worker did not say a word I’m not one to complain but this was ridiculous!

Restaurant response

Response added on 5 Mar 2026

Hi Darcy, I am sorry for your latest experience with us. We invite you to contact our Guest Care team by filling out the form at help.timhortons.ca/hc/en-ca so we can discuss your experience and have an opportunity to make it right. Thank you! Warm regards, Tim Hortons Guest Care

Mohnish Barot (26 reviews)

3 Mar 2026

Source: Google

5.0

Good place a quick bite and coffee. Food looked freshly baked

Restaurant response

Response added on 3 Mar 2026

Hi, Thank you for the wonderful review and for sharing your experience. We’re delighted to know we met your expectations, our priority is customer service and we are ecstatic that we met that mark! Kind folks like you make our job a pleasure. Warm regards, Tim Hortons Guest Care

Anonymous User (11 reviews)

27 Feb 2026

Source: Google

1.0

The service was really slow.

Restaurant response

Hello, We deeply apologize for your experience and would like to hear more about where we fell short. Please reach out to our Guest Care team at your earliest convenience at help.timhortons.ca/hc/en-ca. Warm regards, Tim Hortons Guest Care

Kris Mier (36 reviews)

16 Feb 2026

Source: Google

1.7

Hands down the worst managed Tim's in the country. I've been staring at my food getting cold for 10mins but can't get it. Nobody bothers to tell you what is happening.

Restaurant response

Response added on 16 Feb 2026

Hello Kris, We’re sorry your experience wasn’t up to our usual standards, and we’d really like to learn more so we can improve. When you have a moment, please reach out to our Guest Care team at help.timhortons.ca/hc/en-ca Warm regards, Tim Hortons Guest Care

Wenni Wang

16 Feb 2026

Source: Google

1.3

I waited in line for 30-40min just for a coffee and English breakfast muffin and the service was horrible, unprofessional, and it felt like they didn’t know what they were doing. I asked them if my order was done and they said yes then walked away.

Restaurant response

Response added on 16 Feb 2026

Hello Wenni, Thanks for taking the time to share your feedback. We’re sorry to hear your experience fell short, and we’d love to learn more about what happened. Please reach out at help.timhortons.ca/hc/en-ca so we can do better next time. Warm regards, Tim Hortons Guest Care

chris dietrich (78 reviews)

14 Feb 2026

Source: Google

2.3

Ordered food. Got in my car and got back on the highway. They got my order wrong. Was disappointed.

Restaurant response

Response added on 15 Feb 2026

Hi chris, we’re really sorry to hear about your experience, that’s not what we aim for. When you have a moment, please reach out to our Guest Care team at help.timhortons.ca/hc/en-ca so we can look into this together. Warm regards, Tim Hortons Guest Care

Tushar Narang (21 reviews)

7 Feb 2026

Source: Google

5.0

This restaurant was super Duper busy. So it took a lot of time to make the food. But they made food really well, even though they were very busy. And Staff is very good

Restaurant response

Response added on 8 Feb 2026

Hi, Thank you so much for your kind words! We’re so happy to hear you enjoyed your visit, and we look forward to your future experiences and your continued loyalty! Warm regards, Tim Hortons Guest Care

Mason Walton (378 reviews)

11 Jan 2026

Source: Google

1.3

45 Minute wait for breakfast and all orders were wrong. Very disappointing

Restaurant response

Response added on 11 Jan 2026

Hi Mason, I am sorry for your latest experience with us. We invite you to contact our Guest Care team by filling out the form at help.timhortons.ca/hc/en-ca so we can discuss your experience and have an opportunity to make it right. Thank you! Warm regards, Tim Hortons Guest Care

Émeric Massé (15 reviews)

1 Jan 2026

Source: Google

2.5

I’ve been in line for 40 minutes in the drive thru, this is not an exageration. The line wasnt even that big! But the food and drinks were good as always.

Restaurant response

Response added on 1 Jan 2026

Hello Émeric, Thank you for taking the time to leave a review. We are sorry to see that you did not have a good experience. We want to hear more about your latest visit! Please visit us at help.timhortons.ca/hc/en-ca so we can work to make things right. Warm regards, Tim Hortons Guest Care