Tim Hortons

Subham Sarkar (44 reviews)

12 May 2026

Source: Google

2.3

Very disappointing experience at this Tim Hortons. I placed a simple coffee order through the self-serve kiosk, yet multiple customers who ordered after me at the counter were served before me while I waited over 15 minutes. I eventually had to approach the staff myself, only to find they didn’t even seem to know about my order. To make matters worse, my coffee was made incorrectly without the cream and sugar I had requested. If kiosk/online ordering is supposed to save time, this completely defeats the purpose. Very frustrating experience.

Restaurant response

Response added on 12 May 2026

Hi, I am sorry for your latest experience with us. We invite you to contact our Guest Care team by filling out the form at help.timhortons.ca/hc/en-ca so we can discuss your experience and have an opportunity to make it right. Thank you! Warm regards, Tim Hortons Guest Care

Olya Vasylevska (52 reviews)

12 May 2026

Source: Google

1.0

The worst sandwich, dry, impossible to chew. Where's the classic BLT? Mayo? Bacon?

Restaurant response

Response added on 12 May 2026

Hi Olya, I am sorry for your latest experience with us. We invite you to contact our Guest Care team by filling out the form at help.timhortons.ca/hc/en-ca so we can discuss your experience and have an opportunity to make it right. Thank you! Warm regards, Tim Hortons Guest Care

Maxy Justin (44 reviews)

9 May 2026

Source: Google

4.0

It can get a bit busy

Restaurant response

Response added on 9 May 2026

Hi Maxy, We are happy to hear you had a positive experience at Tims! Thank you for sharing your experience, feedback like yours keeps us motivated to do our best every day. Warm regards, Tim Hortons Guest Care

ABC DEF (2 reviews)

2 May 2026

Source: Google

2.3

Picked up a coffee ... it was " NoN - drinkable " 🤮🤮🤮

Restaurant response

Response added on 3 May 2026

Hi, we’re really sorry to hear about your experience, that’s not what we aim for. When you have a moment, please reach out to our Guest Care team at help.timhortons.ca/hc/en-ca so we can look into this together. Warm regards, Tim Hortons Guest Care

Ahmad Dib (7 reviews)

17 Apr 2026

Source: Google

1.0

We don’t understand, one employee in the store is doing drive-thru, and the customer in the store? This is nonsense, 25 mins for one coffee? Good Job! Stay like that!

Restaurant response

Response added on 19 Apr 2026

Hello Ahmad, Thanks for taking the time to share your feedback. We’re sorry to hear your experience fell short, and we’d love to learn more about what happened. Please reach out at help.timhortons.ca/hc/en-ca so we can do better next time. Warm regards, Tim Hortons Guest Care

Samarth Patel (20 reviews)

10 Apr 2026

Source: Google

3.0

There were some packaging problems and got the order wrong more than 2 times now. Problems with placing order at the machine on drive thru as the machines were having problems or the person taking order with their headphones.

Restaurant response

Response added on 12 Apr 2026

Hello Samarth, Thanks for taking the time to share your feedback. We’re sorry to hear your experience fell short, and we’d love to learn more about what happened. Please reach out at help.timhortons.ca/hc/en-ca so we can do better next time. Warm regards, Tim Hortons Guest Care

Heron Preston (3 reviews)

21 Mar 2026

Source: Google

5.0

Their iced capps are always bustingggg

Restaurant response

Response added on 22 Mar 2026

Hi Heron, Thank you for the wonderful review and for sharing your experience. We’re delighted to know we met your expectations, our priority is customer service and we are ecstatic that we met that mark! Kind folks like you make our job a pleasure. Warm regards, Tim Hortons Guest Care

Zella Zella (9 reviews)

20 Jan 2026

Source: Google

5.0

Good , very improved after the renovation 👍 i hope you keep it clean and nice ….

Restaurant response

Response added on 20 Jan 2026

Thanks Zella! We’re truly grateful for your positive feedback. Knowing you had a great experience makes our day, thank you for choosing Tim Hortons! Warm regards, Tim Hortons Guest Care

Özkan (23 reviews)

16 Jan 2026

Source: Google

5.0

l like new decorations

Restaurant response

Response added on 17 Jan 2026

Hi, We are happy to hear you had a positive experience at Tims! Thank you for sharing your experience, feedback like yours keeps us motivated to do our best every day. Warm regards, Tim Hortons Guest Care

Hatim Naseer (15 reviews)

14 Dec 2025

Source: Google

5.0

Newly renovated and fresh food like always! 10/10

Restaurant response

Response added on 14 Dec 2025

Hi, Thank you for the wonderful review and for taking the time to share your feedback with Tim Hortons. Our priority is customer service and we are ecstatic that we met that mark! Kind folks like you make our job a pleasure. Warm regards, Tim Hortons Guest Care

Nadia S (10 reviews)

8 Dec 2025

Source: Google

4.7

To the owner: I am very impressed in the new look of your restaurant. The renovations are beautifully done…. Love the bright lights….. love the new tables and chairs. And I love your service. Every Sunday I go there with my parents and the employee knows exactly what I want….. now that’s what I call GOOD CUSTOMER SERVICE!!!! Your loyal Customer 🥰🥰

Restaurant response

Response added on 8 Dec 2025

Thanks Nadia! We are incredibly grateful that you took the time out to leave us this note. Tim Hortons puts guest satisfaction as top priority and works hard to earn positive feedback from great folks like you! Warm regards, Tim Hortons Guest Care