Tim Hortons
Tim Hortons 3665 Autoroute 440 Est, Laval
Review summary

What guests say about Tim Hortons

The reviews are quite mixed, but several customers highlight fast, courteous, and often friendly service, along with a clean restaurant. On the other hand, a few negative comments mention long waits, order errors, and products that are sometimes cold, dry, or of inconsistent quality. Overall, the place seems appreciated for its efficiency when things go well, but service consistency can vary.

Summary based on 56 reviews.
4.0
84 evaluations
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Reviews / Ratings for Tim Hortons

Photo of Olya Suhobrus
30 Aug 2026
Source: Google
5.0

Great place and great staff!

Logo of Tim Hortons
Restaurant response
Response added on 31 Aug 2026
Thanks Olya! We are incredibly grateful that you took the time out to leave us this note. Tim Hortons puts guest satisfaction as top priority and works hard to earn positive feedback from great folks like you! Warm regards, Tim Hortons Guest Care
Photo of Dimitra Katsourinis
22 Aug 2026
Source: Google
5.0

Saturday August 22 @12:15 pm. Absolutely incredibly impressed with the girl taking the order and in how quick my complicated order was understood and executed.

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Logo of Tim Hortons
Restaurant response
Response added on 23 Aug 2026
Hi Dimitra, Thank you for the wonderful review and for sharing your experience. We’re delighted to know we met your expectations, our priority is customer service and we are ecstatic that we met that mark! Kind folks like you make our job a pleasure. Warm regards, Tim Hortons Guest Care
Photo of Dexter
22 Jul 2026
Source: Google
5.0

Thank you to Ange-Jazmine for her great customer service, it’s my first experience seeing an employee from Tim Hortons with a big smile with a positive attitude towards the customers and her colleagues, she definitely deserves the most! 5/5 stars

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Logo of Tim Hortons
Restaurant response
Response added on 22 Jul 2026
Hi Dexter, We are happy to hear you had a positive experience at Tims! Thank you for sharing your experience, feedback like yours keeps us motivated to do our best every day. Warm regards, Tim Hortons Guest Care
Photo of BeamerBoy
13 Jul 2026
Source: Google
1.0

Worst Iced Capp I’ve ever had in my entire life. I had to throw it out, it wasnt even drinkable. Tasted sour…

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Logo of Tim Hortons
Restaurant response
Response added on 13 Jul 2026
Hi, We’re truly sorry to hear about your experience. We would love the chance to make things right, please fill out the form at help.timhortons.ca/hc/en-ca so we can follow up. Warm regards, Tim Hortons Guest Care
Photo of Pritpal Singh
11 Jun 2026
Source: Google
1.0

Staff is busy in gossiping with each other ignoring customers after placedorder

Logo of Tim Hortons
Restaurant response
Bonjour, nous sommes désolés de votre récente expérience chez nous. Nous vous invitons à contacter notre service à la clientèle en remplissant le formulaire à l'adresse help.timhortons.ca/hc/en-ca afin que nous puissions discuter de votre expérience et y remédier. Merci ! Cordialement, Service à la clientèle Tim Hortons
Photo of ali pazarcikli
11 Jun 2026
Source: Google
5.0

The restaurant is clean and the service is fast

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Logo of Tim Hortons
Restaurant response
Bonjour Ali, nous sommes ravis d'apprendre que votre expérience chez Tim Hortons a été positive ! Merci de l'avoir partagée, vos commentaires nous encouragent à nous surpasser chaque jour. Cordialement, Service à la clientèle Tim Hortons
Photo of Ali
27 Apr 2026
Source: Google
5.0

Great experience all day around

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Logo of Tim Hortons
Restaurant response
Response added on 28 Apr 2026
Thanks Ali! We are incredibly grateful that you took the time out to leave us this note. Tim Hortons puts guest satisfaction as top priority and works hard to earn positive feedback from great folks like you! Warm regards, Tim Hortons Guest Care
Photo of tamar alexanian
27 Apr 2026
Source: Google
5.0

It's so tidy and the cleanest of all the branches.

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Logo of Tim Hortons
Restaurant response
Response added on 27 Apr 2026
Thanks tamar! We’re truly grateful for your positive feedback. Knowing you had a great experience makes our day, thank you for choosing Tim Hortons! Warm regards, Tim Hortons Guest Care
Photo of Roba Ayoub
25 Apr 2026
Source: Google
3.0

Super busy. Long wait

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Logo of Tim Hortons
Restaurant response
Response added on 26 Apr 2026
Hi Roba, Thank you for the wonderful review and for sharing your experience. We’re delighted to know we met your expectations, our priority is customer service and we are ecstatic that we met that mark! Kind folks like you make our job a pleasure. Warm regards, Tim Hortons Guest Care
Photo of Lionnel
23 Apr 2026
Source: Google
5.0

I come here on weekdays before going to work. Everytime they make sure my order is ready and i always start my day in the best way possible with a nice tims from the best team.

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Logo of Tim Hortons
Restaurant response
Response added on 23 Apr 2026
Hi Lionnel, Thank you for the wonderful review and for sharing your experience. We’re delighted to know we met your expectations, our priority is customer service and we are ecstatic that we met that mark! Kind folks like you make our job a pleasure. Warm regards, Tim Hortons Guest Care
Photo of Yusuf Kebeli
16 Apr 2026
Source: Google
1.0

I waited 15 minutes for just two coffees.

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Photo of Ranita Namdeo
11 Apr 2026
Source: Google
1.0

Went to this Tim’s on April 11 2026, really hoping to get a nice fresh BLT sandwich and well this it was it looking like. Not to mention after I ordered the sandwich and other stuff they gave the other things and forgot the sandwich. The young girls then ask “what are u waiting for?” Only when I said the sandwich they realized they forgot. Everything was balled up and thrown in. It was really a tomato and old salad sandwich. Did not eat it.

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Logo of Tim Hortons
Restaurant response
Response added on 11 Apr 2026
Hello Ranita, Thanks for taking the time to share your feedback. We’re sorry to hear your experience fell short, and we’d love to learn more about what happened. Please reach out at help.timhortons.ca/hc/en-ca so we can do better next time. Warm regards, Tim Hortons Guest Care
Photo of Thierry Marrial
10 Apr 2026
Source: Google
5.0

The service was great and the morning team are extremely enjoyable. They work very well in a team.

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Logo of Tim Hortons
Restaurant response
Response added on 11 Apr 2026
Thanks Thierry! We’re truly grateful for your positive feedback. Knowing you had a great experience makes our day, thank you for choosing Tim Hortons! Warm regards, Tim Hortons Guest Care
Photo of Katar 03
2 Apr 2026
Source: Google
5.0

Amazing experience at this Tim Hortons. I go in the morning and they’re very quick. They’re always friendly and every product is fresh.

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Logo of Tim Hortons
Restaurant response
Response added on 2 Apr 2026
Hi, Thank you for the wonderful review and for sharing your experience. We’re delighted to know we met your expectations, our priority is customer service and we are ecstatic that we met that mark! Kind folks like you make our job a pleasure. Warm regards, Tim Hortons Guest Care
Photo of amir mohsen khalil
1 Apr 2026
Source: Google
5.0

one of the best experience i had

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Logo of Tim Hortons
Restaurant response
Response added on 1 Apr 2026
Hi amir, Thank you so much for your kind words! We’re so happy to hear you enjoyed your visit, and we look forward to your future experiences and your continued loyalty! Warm regards, Tim Hortons Guest Care
Photo of Victoria Vidaurre
27 Mar 2026
Source: Google
5.0

Service impecable et fiable. Very nice donuts. Always fresh and delicious

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Logo of Tim Hortons
Restaurant response
Response added on 28 Mar 2026
Hi Victoria, Thank you so much for your kind words! We’re so happy to hear you enjoyed your visit, and we look forward to your future experiences and your continued loyalty! Warm regards, Tim Hortons Guest Care
Photo of Ali
26 Mar 2026
Source: Google
5.0

The service was very good. The employees took care of my need and provided me a great experience. The food was fresh and delicious.

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Logo of Tim Hortons
Restaurant response
Response added on 26 Mar 2026
Thanks Ali! We are incredibly grateful that you took the time out to leave us this note. Tim Hortons puts guest satisfaction as top priority and works hard to earn positive feedback from great folks like you! Warm regards, Tim Hortons Guest Care
Photo of Angelo Sugar for your ears
24 Mar 2026
Source: Google
5.0

Excellent variety

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Logo of Tim Hortons
Restaurant response
Response added on 25 Mar 2026
Thanks Angelo! We’re truly grateful for your positive feedback. Knowing you had a great experience makes our day, thank you for choosing Tim Hortons! Warm regards, Tim Hortons Guest Care
Photo of james michael tiongson
14 Mar 2026
Source: Google
5.0

service is very good and fast, fresh coffee and donut , i like it , best tims horton i ever had. approachable staff and always smiling . see you again.

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Logo of Tim Hortons
Restaurant response
Response added on 15 Mar 2026
Thanks james! We’re truly grateful for your positive feedback. Knowing you had a great experience makes our day, thank you for choosing Tim Hortons! Warm regards, Tim Hortons Guest Care
Photo of Reza Maleki
8 Mar 2026
Source: Google
5.0

Fast and reliable team. They offered me a great service. One of the cleanest and nicest store in laval. To recommend

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Logo of Tim Hortons
Restaurant response
Response added on 8 Mar 2026
Thank you Reza! We are incredibly grateful that you took the time out to leave us this positive note. Tim Hortons team is always striving to make every guest experience a positive one. Warm regards, Tim Hortons Guest Care
Photo of Liliana
6 Mar 2026
Source: Google
5.0

Great experience at this tim. i usually go in the afternoon and they provide a fast and accurate service. best in town

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Logo of Tim Hortons
Restaurant response
Response added on 6 Mar 2026
Hi Liliana, Thank you for the wonderful review and for sharing your experience. We’re delighted to know we met your expectations, our priority is customer service and we are ecstatic that we met that mark! Kind folks like you make our job a pleasure. Warm regards, Tim Hortons Guest Care
Photo of Joshua Sousa
17 Feb 2026
Source: Google
4.0

Service is okay, food is good. Easy to find seats. Not loud.

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Logo of Tim Hortons
Restaurant response
Response added on 18 Feb 2026
Thank you Joshua! We are incredibly grateful that you took the time out to leave us this positive note. Tim Hortons team is always striving to make every guest experience a positive one. Warm regards, Tim Hortons Guest Care
Photo of Emilie Abdelahad
10 Feb 2026
Source: Google
5.0

Service was impeccable, fast and efficient. To recommend

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Photo of Farideh Nik
4 Feb 2026
Source: Google
5.0

Great quick-service spot!the food is delicious,portions are generous, and the staff is super friendly.

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Logo of Tim Hortons
Restaurant response
Response added on 5 Feb 2026
Thanks Farideh! We’re truly grateful for your positive feedback. Knowing you had a great experience makes our day, thank you for choosing Tim Hortons! Warm regards, Tim Hortons Guest Care
Photo of Jesse Fiorito
13 Jan 2026
Source: Google
5.0

For a good coffee and muffin

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Logo of Tim Hortons
Restaurant response
Response added on 13 Jan 2026
Hi Jesse, We are happy to hear you had a positive experience at Tims! Thank you for sharing your experience, feedback like yours keeps us motivated to do our best every day. Warm regards, Tim Hortons Guest Care

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Opening hours

Dining room
  • Sunday 05:00 - 23:00
  • Monday 04:00 - 23:00
  • Tuesday 04:00 - 23:00
  • Wednesday 04:00 - 23:00
  • Thursday 04:00 - 23:00
  • Friday 04:00 - 23:00
  • Saturday 05:00 - 23:00

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