Tim Hortons

Clara Gao (1 review)

10 Jun 2026

Source: Google

1.0

Ordered a combo for takeout, and there wasn't even a larger bag that could fit all the items. When I asked for a larger bag, all I got was a "no" as an answer. Even when I tried asking other people, the person stopped them from giving me one, making me feel like I was trying to steal something rather than simply carry the food I had paid for. I honestly haven’t felt so unnecessarily watched and distrusted since elementary school. Until one younger lady told me that the larger bags were for Uber Eats only unless I wanted to pay an extra dollar or something, I decided that was enough and just walked out with the greasy fingerprints :)

Jordy (51 reviews)

8 Jun 2026

Source: Google

1.0

No donuts after 6pm. Too few and nothing

Restaurant response

Response added on 8 Jun 2026

Hi Jordy, We’re sorry to hear that your visit didn’t go as expected. If you’re open to sharing more details, please visit help.timhortons.ca/hc/en-ca, we’d truly appreciate the opportunity to make it right. Warm regards, Tim Hortons Guest Care

Helen Deligiannis (37 reviews)

24 May 2026

Source: Google

1.0

Got servxe 2 ice caps very dirty around the opening of the drink!!!!!!!! There was crumbs from a sandwich on our drinks. The box of timbits had stains from something. Pizza was overcooked ! May I add she forgot to add things to our order. Lost 14$ additional from us. NEVER COMING BACK HERE AGAIN! UNSANITARY 🤮🤮🤮🤮

Restaurant response

Response added on 25 May 2026

Hi Helen, we’re really sorry to hear about your experience, that’s not what we aim for. When you have a moment, please reach out to our Guest Care team at help.timhortons.ca/hc/en-ca so we can look into this together. Warm regards, Tim Hortons Guest Care

Rama shabouk (18 reviews)

20 May 2026

Source: Google

1.0

Gave me food poisoning from a chicken snack wrap and im pregnant so for for you to imagine how that went

Restaurant response

Response added on 20 May 2026

Hello Rama, We’re sorry your experience wasn’t up to our usual standards, and we’d really like to learn more so we can improve. When you have a moment, please reach out to our Guest Care team at help.timhortons.ca/hc/en-ca Warm regards, Tim Hortons Guest Care

Bianca Davoli (6 reviews)

20 May 2026

Source: Google

5.0

I LOVE this tim’s. They always give great portions when it comes to the lunch menu. Very generous and super nice.

Restaurant response

Response added on 20 May 2026

Thanks Bianca! We’re truly grateful for your positive feedback. Knowing you had a great experience makes our day, thank you for choosing Tim Hortons! Warm regards, Tim Hortons Guest Care

Lucas Pelchat (2 reviews)

16 May 2026

Source: Google

1.0

One of the wort customers services that I’ve ever seen, bunch of zero’s

Restaurant response

Response added on 17 May 2026

Hello Lucas, Thanks for taking the time to share your feedback. We’re sorry to hear your experience fell short, and we’d love to learn more about what happened. Please reach out at help.timhortons.ca/hc/en-ca so we can do better next time. Warm regards, Tim Hortons Guest Care

Bianca Tobgi (7 reviews)

16 May 2026

Source: Google

2.0

i found a hair in my food about a month ago - it’s safe to say i’m not ordering from there anymore

Restaurant response

Response added on 17 May 2026

Hello Bianca, Thanks for taking the time to share your feedback. We’re sorry to hear your experience fell short, and we’d love to learn more about what happened. Please reach out at help.timhortons.ca/hc/en-ca so we can do better next time. Warm regards, Tim Hortons Guest Care

Julie Lively (68 reviews)

12 May 2026

Source: Google

5.0

Quick and good staff!

Restaurant response

Response added on 12 May 2026

Hi Julie, Thank you so much for your kind words! We’re so happy to hear you enjoyed your visit, and we look forward to your future experiences and your continued loyalty! Warm regards, Tim Hortons Guest Care

James Kiraly (13 reviews)

7 May 2026

Source: Google

5.0

I can’t personally rate the food since I don’t eat it due to dietary restrictions, but my kids absolutely love the Timbits and donuts. I especially wanted to give a shoutout to this specific Tim Hortons for such a sweet and thoughtful initiative, they created a little corner where kids can make Mother’s Day cards. Such an adorable idea that really made our visit special!

Restaurant response

Response added on 7 May 2026

Hi James, Thank you for the wonderful review and for sharing your experience. We’re delighted to know we met your expectations, our priority is customer service and we are ecstatic that we met that mark! Kind folks like you make our job a pleasure. Warm regards, Tim Hortons Guest Care

Helen Cappiello (11 reviews)

15 Apr 2026

Source: Google

3.7

Toast was burnt and I found something that looked like a noodle in it. Jam and butter was badly spread. Bad taste. So disappointed

Restaurant response

Response added on 15 Apr 2026

Hi Helen, We’re sorry to hear that your visit didn’t go as expected. If you’re open to sharing more details, please visit help.timhortons.ca/hc/en-ca, we’d truly appreciate the opportunity to make it right. Warm regards, Tim Hortons Guest Care

Christian Mardini (16 reviews)

12 Apr 2026

Source: Google

5.0

Best Tim Hortons in the area! Perhaps in the West Island! Perhaps in Montreal! Perhaps... on the planet?

Restaurant response

Response added on 12 Apr 2026

Hi Christian, Thank you for the wonderful review and for sharing your experience. We’re delighted to know we met your expectations, our priority is customer service and we are ecstatic that we met that mark! Kind folks like you make our job a pleasure. Warm regards, Tim Hortons Guest Care

Hal Eqq (1 review)

24 Mar 2026

Source: Google

5.0

best place ever coffees always fresh

Restaurant response

Response added on 24 Mar 2026

Hi, Thank you for the wonderful review and for sharing your experience. We’re delighted to know we met your expectations, our priority is customer service and we are ecstatic that we met that mark! Kind folks like you make our job a pleasure. Warm regards, Tim Hortons Guest Care

Sapna gora (2 reviews)

24 Mar 2026

Source: Google

5.0

Service is a top notche!

Restaurant response

Response added on 24 Mar 2026

Hi, We are happy to hear you had a positive experience at Tims! Thank you for sharing your experience, feedback like yours keeps us motivated to do our best every day. Warm regards, Tim Hortons Guest Care

Nga (1 review)

21 Mar 2026

Source: Google

3.0

I have breakfast here ( Jean yves Kirkland) at 10 am on march 21. 2026. Usually I love Tim sweets, but today I got a very bad experience because I ordered a chocolate croissant, but it’s not good, not fresh at all. It’s hard and stale. It’s like re-baked.

Restaurant response

Response added on 22 Mar 2026

Hi, We’re truly sorry to hear about your experience. We would love the chance to make things right, please fill out the form at help.timhortons.ca/hc/en-ca so we can follow up. Warm regards, Tim Hortons Guest Care

Serge Dyotte (87 reviews)

24 Feb 2026

Source: Google

5.0

Nothing but good things to say here.

Restaurant response

Response added on 24 Feb 2026

Thanks Serge! We are incredibly grateful that you took the time out to leave us this note. Tim Hortons puts guest satisfaction as top priority and works hard to earn positive feedback from great folks like you! Warm regards, Tim Hortons Guest Care

subhash. pk (11 reviews)

17 Feb 2026

Source: Google

5.0

Coffee taste ☕ very good 👍

Restaurant response

Response added on 18 Feb 2026

Thanks! We’re truly grateful for your positive feedback. Knowing you had a great experience makes our day, thank you for choosing Tim Hortons! Warm regards, Tim Hortons Guest Care

Raymond Sabounghi (3 reviews)

16 Feb 2026

Source: Google

1.0

Worst service from any Tim Hortons I’ve ever been too. Sandwich was missing turkey and was ripped in pieces and when I asked to give normal meat slices covering the sandwich they said no this is how we do it!! Thi is the service issue in today’s society. Not normal. Instead of refunding my entire order they could have added or redone a normal sandwich! 🙄 The other picture is from Tim’s website. That’s what a turkey club should be.

Restaurant response

Response added on 16 Feb 2026

Hi Raymond, We’re sorry to hear that your visit didn’t go as expected. If you’re open to sharing more details, please visit help.timhortons.ca/hc/en-ca, we’d truly appreciate the opportunity to make it right. Warm regards, Tim Hortons Guest Care

Christine Dair (10 reviews)

28 Jan 2026

Source: Google

5.0

Always pleasant and fast service.

Restaurant response

Response added on 28 Jan 2026

Thank you Christine! We are incredibly grateful that you took the time out to leave us this positive note. Tim Hortons team is always striving to make every guest experience a positive one. Warm regards, Tim Hortons Guest Care

Stephen Alarcon (70 reviews)

27 Jan 2026

Source: Google

3.0

Nice staff but quality of coffee has diminished severely. Coffee was warm (not hot) and tasted funky. First time in my life sending something back. Asked for a tea instead, as you can't mess up a tea.

kristina duford (3 reviews)

26 Jan 2026

Source: Google

5.0

This Tim's is right near my work so I stop often. Not to mention they are supportive of many of the local business near by. Wimgym gymnastics club hosted a competition and Tim's sponcered the event by supplying all the coffee needs thought the weekend of the event

Restaurant response

Response added on 26 Jan 2026

Thank you kristina! We are incredibly grateful that you took the time out to leave us this positive note. Tim Hortons team is always striving to make every guest experience a positive one. Warm regards, Tim Hortons Guest Care

Aram Doramajian (15 reviews)

19 Jan 2026

Source: Google

1.0

There were too may time they messed up my orders . No care at all . This is the last time . You mess up my wrap . Do not go to this Tim’s it’s the worst Horrible service

Restaurant response

Response added on 20 Jan 2026

Hi We’re truly sorry to hear about your experience. We would love the chance to make things right, please fill out the form at help.timhortons.ca/hc/en-ca so we can follow up. Warm regards, Tim Hortons Guest Care

Francis Kus (54 reviews)

14 Jan 2026

Source: Google

1.0

This is the second time I get unsolicited milk added to my tea order. I don't realize because I have my first sip a-ways down the highway into work, but since I am lactose intolerant I cannot have it. I will be taking my time at the drive through window to ensure the order is correct now, so if you want to meet your metrics, make sure you get their order right.

Restaurant response

Response added on 14 Jan 2026

Hello Francis, We’re sorry your experience wasn’t up to our usual standards, and we’d really like to learn more so we can improve. When you have a moment, please reach out to our Guest Care team at help.timhortons.ca/hc/en-ca Warm regards, Tim Hortons Guest Care

Denis Labattaglia (42 reviews)

11 Jan 2026

Source: Google

5.0

They had every donut we wanted and fresh!

Restaurant response

Response added on 11 Jan 2026

Thank you Denis! We are incredibly grateful that you took the time out to leave us this positive note. Tim Hortons team is always striving to make every guest experience a positive one. Warm regards, Tim Hortons Guest Care

Doug Bethune (45 reviews)

11 Jan 2026

Source: Google

3.0

Got the order wrong one of the times I went there and didn't provide napkins

Restaurant response

Response added on 11 Jan 2026

Hi Doug, Thanks for sharing your thoughts with us, we always love hearing from valued Guests. If you’d like to tell us more about your experience, please visit help.timhortons.ca/hc/en-ca. Thank you and have a great day, Tim Hortons Guest Care

Sesame Streetos (64 reviews)

7 Jan 2026

Source: Google

1.7

Lately during the morning shift , Drive through service changed with different employ somehow with attitude and arrogance, It was much better when the old South Asian lady was incharge , now driving an extra mile to a different location with better attitude

Restaurant response

Response added on 8 Jan 2026

Hi, I am sorry for your latest experience with us. We invite you to contact our Guest Care team by filling out the form at help.timhortons.ca/hc/en-ca so we can discuss your experience and have an opportunity to make it right. Thank you! Warm regards, Tim Hortons Guest Care