I am very disappointed at this time Horton coffee shop. I had a very unexpected experience and i am not going back again. I order and i was watching the lady that clean the floor with the gloves and in the same time she spray the table and the chair with the same clouth and clean them. I can't believe that she doesn't know how many peoples sat on this chairs and she put all the germs everywhere. This is discussting and makes everybody sick. When i told her is wrong what are you doing she didn't mind. I talk to the manager she doesn't know what i am talking about,too. I think is normal for them but for me it was the worst experience and not going back at this time horton and i tell all my friends. They need more education about cleaning. For sure i am complaining about this to the headquarter because people health is in danger Saturday 01.31.2026
Reviews / Ratings for Tim Hortons
Restaurant response
Response added on 31 Jan 2026
Naj, we have cleaning procedures in place and will follow up on your concerns. I can assure you we will address accordingly.
Ordered 2 Pizzas. Sat in the car at the drive thru for 15 minutes while watching the cashier in her celll phone and picking her nose. She didint even come to window to ask for payment. We Drove off and left.
Service
Restaurant response
Response added on 8 Jan 2026
Please provide time of visit so we can investigate. As well as which location you were visiting?
Best Tim's in the West Island. Food is always fresh.
Service
Cooking
Atmosphere
Restaurant response
Response added on 12 Jan 2026
Thank you!!
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Opening hours
Dining room
- Sunday Closed
- Monday Closed
- Tuesday Closed
- Wednesday Closed
- Thursday Closed
- Friday Closed
- Saturday Closed
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