Tim Hortons

Alejandra Hern�ndez (2 reviews)

31 Jan 2026

Source: Google

1.0

Disappointing and discriminatory experience I ordered a cappuccino at the drive-thru and had to repeat myself because the employee couldn’t hear me clearly. After that, the employee began making jokes about my accent, assuming I couldn’t hear them. This was extremely unprofessional and discriminatory Tim Hortons operates in a province full of immigrants and people with diverse accents. I hope management and Human Resources can remind employees about respect and inclusion, so situations like this don’t happen again. No customer should feel mocked or discriminated against regardless of their accent or background. This experience was disappointing and should not be ignored.

Restaurant response

Response added on 1 Feb 2026

Hi Alejandra, we’re really sorry to hear about your experience, that’s not what we aim for. When you have a moment, please reach out to our Guest Care team at help.timhortons.ca/hc/en-ca so we can look into this together. Warm regards, Tim Hortons Guest Care

Jenna Glen (2 reviews)

15 Jan 2026

Source: Google

1.7

Takes long and messed up most times

Restaurant response

Response added on 17 Jan 2026

Hi Jenna, We’re truly sorry to hear about your experience. We would love the chance to make things right, please fill out the form at help.timhortons.ca/hc/en-ca so we can follow up. Warm regards, Tim Hortons Guest Care

Mohsen Shojaei (3 reviews)

13 Jan 2026

Source: Google

1.0

Cashier was so disrespectful. I prefer to choose another Tim

Restaurant response

Response added on 13 Jan 2026

Hi Mohsen, we’re really sorry to hear about your experience, that’s not what we aim for. When you have a moment, please reach out to our Guest Care team at help.timhortons.ca/hc/en-ca so we can look into this together. Warm regards, Tim Hortons Guest Care

cher katsisaraken nolan (40 reviews)

12 Jan 2026

Source: Google

5.0

Chantelle is awesome she needs a raise

Restaurant response

Response added on 21 Jan 2024

Hi cher, Thank you very much for such a great review! We work very hard to make sure that we are offering the best experience. So happy to hear that our commitment was clear with you!

Lxo Cast (1 review)

8 Jan 2026

Source: Google

1.0

Dry bagels again.. 🤮

Restaurant response

Response added on 8 Jan 2026

Hi, We’re truly sorry to hear about your experience. We would love the chance to make things right, please fill out the form at help.timhortons.ca/hc/en-ca so we can follow up. Warm regards, Tim Hortons Guest Care