Reviews for Tim Hortons - Restoenligne.com

Name: Tim Hortons
Address: 458 County Road 17, Hawkesbury, Quebec, K6A 2R2
Telephone: 6136326423
Rating: 3.1

serge parisien

17 May 2026

Source: Google

1.0

Poor service employees having problems speaking French or English Going through the drive through takes for ever … i have spent half an hours waiting just to give my order

Service

Restaurant response

Response added on 17 May 2026

Hello serge, We’re sorry your experience wasn’t up to our usual standards, and we’d really like to learn more so we can improve. When you have a moment, please reach out to our Guest Care team at help.timhortons.ca/hc/en-ca Warm regards, Tim Hortons Guest Care

Tristian Seguin (2 reviews)

25 Apr 2026

Source: Google

1.0

Absolutely joke of a Tim Hortons, staff can’t speak French or English and can’t even take an order don’t waste your time.

Service

Restaurant response

Response added on 26 Apr 2026

Hello Tristian, Thanks for taking the time to share your feedback. We’re sorry to hear your experience fell short, and we’d love to learn more about what happened. Please reach out at help.timhortons.ca/hc/en-ca so we can do better next time. Warm regards, Tim Hortons Guest Care

Kieona Dow (9 reviews)

11 Apr 2026

Source: Google

2.7

This location is terrible. 🤦‍♀️ The service sucks. The staff never understands anything they barely understand any English and they are very slow. I’m debating on not going to this location anymore.

Service

Cooking

Atmosphere

Restaurant response

Response added on 11 Apr 2026

Hello Kieona, We’re sorry your experience wasn’t up to our usual standards, and we’d really like to learn more so we can improve. When you have a moment, please reach out to our Guest Care team at help.timhortons.ca/hc/en-ca Warm regards, Tim Hortons Guest Care

Roch Charbonneau (5 reviews)

7 Apr 2026

Source: Google

5.0

Great service

Service

Cooking

Atmosphere

Restaurant response

Response added on 7 Apr 2026

Hi Roch, We are happy to hear you had a positive experience at Tims! Thank you for sharing your experience, feedback like yours keeps us motivated to do our best every day. Warm regards, Tim Hortons Guest Care

Ashton MICHEAL YACKSON? (15 reviews)

5 Apr 2026

Source: Google

2.7

I asked them 3 times not to put coffee or espresso in my iced chai, wasted $8 and left with two cold coffees.

Service

Cooking

Atmosphere

Restaurant response

Hello Ashton, We deeply apologize for your experience and would like to hear more about where we fell short. Please reach out to our Guest Care team at your earliest convenience at help.timhortons.ca/hc/en-ca. Warm regards, Tim Hortons Guest Care

Eric B (432 reviews)

3 Apr 2026

Source: Google

1.0

Slowest of them all

Service

Cooking

Atmosphere

Restaurant response

Response added on 4 Apr 2026

Hi Eric, We’re truly sorry to hear about your experience. We would love the chance to make things right, please fill out the form at help.timhortons.ca/hc/en-ca so we can follow up. Warm regards, Tim Hortons Guest Care

Jay Glasnovic (107 reviews)

30 Mar 2026

Source: Google

5.0

Standard Tim Horton experience, did an online order pickup, very accommodating for little changes.

Service

Cooking

Atmosphere

Restaurant response

Response added on 30 Mar 2026

Thanks Jay! We’re truly grateful for your positive feedback. Knowing you had a great experience makes our day, thank you for choosing Tim Hortons! Warm regards, Tim Hortons Guest Care

Candice A (14 reviews)

23 Mar 2026

Source: Google

5.0

Best one

Service

Cooking

Atmosphere

Restaurant response

Response added on 23 Mar 2026

Thank you Candice! We are incredibly grateful that you took the time out to leave us this positive note. Tim Hortons team is always striving to make every guest experience a positive one. Warm regards, Tim Hortons Guest Care

Loky's Page (80 reviews)

11 Mar 2026

Source: Google

5.0

Pretty good for a Timmy's. Friendly staff, quick service and clean premises

Service

Cooking

Atmosphere

Restaurant response

Response added on 11 Mar 2026

Hi, Thank you for the wonderful review and for sharing your experience. We’re delighted to know we met your expectations, our priority is customer service and we are ecstatic that we met that mark! Kind folks like you make our job a pleasure. Warm regards, Tim Hortons Guest Care

Rodolfo Zucolotto (68 reviews)

9 Mar 2026

Source: Google

2.0

Turkey Bacon club, rationing of turkey slices.

Service

Cooking

Atmosphere

Restaurant response

Response added on 9 Mar 2026

Hi Rodolfo, We’re sorry to hear things weren’t quite perfect this time. Please visit us at help.timhortons.ca/hc/en-ca to share more, we'd love the chance to make it right. Warm regards, Tim Hortons Guest Care

miranda lee (2 reviews)

4 Mar 2026

Source: Google

2.7

Waited 10 minutes for our order. Went to ask about it and they said they didn’t even have our order. Despite ordering it at the counter. Food was hot Atleast. Not impressed.

Service

Cooking

Atmosphere

Restaurant response

Response added on 4 Mar 2026

Hello miranda, Thanks for taking the time to share your feedback. We’re sorry to hear your experience fell short, and we’d love to learn more about what happened. Please reach out at help.timhortons.ca/hc/en-ca so we can do better next time. Warm regards, Tim Hortons Guest Care

Vanessa Beauchamp (8 reviews)

22 Jan 2026

Source: Google

3.0

Be mindful and check your order before leaving, you will avoid disappointment on the road

Restaurant response

Response added on 24 Jan 2026

Thanks, Vanessa! Here at Tim Hortons, we care about being your first choice. We strive to be the best we can be, so any additional feedback that you could provide on your experience would be much appreciated! Warm regards, Tim Hortons Guest Care

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