Tim Hortons

Jesse Naoufal (2 reviews)

16 May 2026

Source: Google

1.0

Is this how ice caps are made now, i think not. Had my friend go pick up a few ice caps and this is what they gave him. These are considered missing by any standard and the employees need to do better. Honestly, at this point, the only one who still make good ice caps is the Tim Hortons on top of Montée paiement.

Restaurant response

Response added on 17 May 2026

Hi Jesse, we’re really sorry to hear about your experience, that’s not what we aim for. When you have a moment, please reach out to our Guest Care team at help.timhortons.ca/hc/en-ca so we can look into this together. Warm regards, Tim Hortons Guest Care

Amir Mazinani (8 reviews)

9 Feb 2026

Source: Google

2.3

Be ready to catch a crazy attitude if you don’t speak French

Restaurant response

Response added on 9 Feb 2026

Hi Amir, We’re sorry to hear that your visit didn’t go as expected. If you’re open to sharing more details, please visit help.timhortons.ca/hc/en-ca, we’d truly appreciate the opportunity to make it right. Warm regards, Tim Hortons Guest Care

Dan Perron (145 reviews)

13 Jan 2026

Source: Google

2.0

Service is slow. Staff prefers to chitchat over serving customers. Restaurant is dirty.

Restaurant response

Thanks Dan! We are incredibly grateful that you took the time out to leave us this note. Our company values put customer satisfaction as a top priority and we are committed to our customers.